!"#$%&%
&'%(&(#$)!%*&%+!',#!-&./$%*$''!% $"0.")!/1$
*$''!%(!/&#2%#.(1!/!
 !"#$ !%&!' (&) !*#+&
34% &5%67689:;%<7%=9>?=87@A%:B587<7:9@67?@;59%<97%=76B58;87
 !"#$%&%'(%"$)##*$(*"+!!,&($)"+"$+&,!()(+"*((%',(+"-)!!)"&)'+(."(*&/)')"#%$"!0)''*"12234"
5)" 6%7+*'%" 8*&/)')" /*'&+-%$)" *$9)+" -)" )''+" +!" &+&(%9)" -+" :)!,();+*'%" -%!!)" #%$<*$9)'/%=" #$%&%'()(*" '%+" #)$)7$)>"
&%7,%'(+=",'*"&($,9%'(*"-+"7*:%$'*"-%!"&+&(%9)"&)'+()$+*"$%7+*')!%"%&&%';+)!%="+'"/,+"7!+"*$+%'()9%'(+"&($)(%7+/+"-+"!,'7*"
#%$+*-*"&*'*"9*'+(*$)(+"/*'7+,'()9%'(%"/*'"7!+"*?+%((+:+"-+"?$%:%"#%$+*-*"%"-*:%"+!"7*:%$'*"-%!!)"&#%&)"@"+'(%7$)(*"/*'"!%"
9+&,$%"-+"$+&,!()(*")!">'%"-+"%:+-%';+)$%"+!":)!*$%"#$*-*((*"#%$"+!"/+(()-+'*4"A%="+'<)((+="@"+9#*$()'(%"/B%"!%");+%'-%"&)'+()$+%"
-%!"&+&(%9)"$+%&/)'*")"#%$&%7,+$%"!0%C,+!+?$+*"%/*'*9+/*">')';+)$+*="C,%&(*"'*'"@"/%$()9%'(%"&,<>/+%'(%4"D*'-)9%'()!%"@"
/B%"!%"$+&*$&%"-%!!)"/*!!%((+:+(."/$%+'*"E:)!*$%F="*&&+)"/B%"&+)'*")-%7,)()9%'(%",(+!+;;)(%="/*'"%<>/+%';)"%")##$*#$+)(%;;)="
#%$"<*$'+$%"&%$:+;+"-+"%!%:)()"C,)!+(.="7)$)'(%'-*"!0)//%&&*"%"!0%C,+(.")"(,((+"+"/+(()-+'+4
G*'"C,%&(+"#$%&,##*&(+"+!"5)?*$)(*$+*"H)')7%9%'("%"A)'+(.="/*&(+(,+(*"-)!!)"A/,*!)"A,#%$+*$%"A)'(0I'')"+'"/*!!)?*$);+*J
'%"/*'"!)"6%7+*'%"8*&/)')="B)"#$*7%(()(*"%"+9#!%9%'()(*"+'"(,((%"!%");+%'-%"&)'+()$+%"-%!!)"8*&/)')">'"-)!"122K"+!"A+&(%9)"
-+"L)!,();+*'%"-%!!)"M%$<*$9)'/%="#%$"9+&,$)$%"!)"/)#)/+(."-+"*7'+");+%'-)"-+"%&&%$%"&($)(%7+/)9%'(%"%<>/)/%"%-"%<>/+%'(%="
&+)"$+&#%((*")!"(%$$+(*$+*"+'"/,+"*#%$)="&+)"'%!!0)9?+(*"-%!"&+&(%9)"$%7+*')!%"+'"/,+"@"+'&%$+()4"
 !"&+&(%9)"@"*77+",(+!+;;)(*"#%$"&,##*$()$%"+"#$*/%&&+"-+"#+)'+>/);+*'%"%"#$*7$)99);+*'%")"!+:%!!*");+%'-)!%"%"$%7+*')!%"
%-"@"/*!!%7)(*")!"&+&(%9)"+'/%'(+:)'(%"#%$"!)"-+$%;+*'%");+%'-)!%4"5%");+%'-%"-%!"&+&(%9)")"!*$*":*!()"B)''*"/*!!%7)(*"!*"
&($,9%'(*")!"!*$*"&+&(%9)"-+"?,-7%("+'(%$'*4
N7'+")''*"!0+'(%$*"&+&(%9)"%"+"',*:+"+'-+/)(*$+"+'($*-*((+"&*'*"&*((*#*&(+")!!)"&,#%$:+&+*'%"&/+%'(+>/)"-+",'"/*9+()(*"-+"
%&#%$(+")"!+:%!!*"+'(%$');+*')!%"/*9#*&(*"-)O
P" 6+/B)$-"QR+'"S%:)'="M$*<%&&*$%"-+"T%)!(B"H)')7%9%'(")!!)"5*'-*'"A/B**!"*<"U/*'*9+/&")'-"M*!+(+/)!"A/+%'/%="5*'J
-$)="6%7'*"V'+(*W
P" S$*R9"I-)!&(%+''="L+/%"H+'+&($*="H+'+&($X"*<"T%)!(B")'-"5*'7J8%$9"G)$%="N'()$+*="G)')-)W
P" Q$%7*$+*"Q*9%;"A*$+)'*="Y+$%((*$%"Y+#)$(+9%'(*"-+"A)!,(%"8%$$+(*$+)!%="I7%';+)"L)!%'/+)')"-%"A)!,-"G*'&%!!%$+)"-%"
A)'+()(="Q%'%$)!+()("L)!%'/+)')="A#)7')W"
P" M+%$7+*$7+*"A($)()="M$*<%&&*$%"*$-+')$+*"#$%&&*"!ZV'+:%$&+(."-%7!+"A(,-+"-+"8*$+'*"["Y+#)$(+9%'(*"-+"\%,$*&/+%';%"["A%J
;+*'%"-+"D+&+*!*7+)4
 '*!($%"+!"&+&(%9)"-+":)!,();+*'%"-%!!)"6%7+*'%"8*&/)')"@"&()(*"*77%((*"-+"?$%:%(();+*'%"%-"@"&()(*")-*(()(*")'/B%"-)"
,'"'%(R*$]"-+"$%7+*'+"^M+%9*'(%="V9?$+)="5+7,$+)="L)!!%"-0"I*&()"%"M$*:+'/+)"I,(*'*9)"-+"8$%'(*_4"G*'"+"$%<%$%'(+"-+"C,%&(%"
$%7+*'+"@"+'")((*",'"#$*>/,*"!):*$*"-+"$%:+&+*'%"/*'(+',)"-%!!*"&($,9%'(*"#%$")-)(()$!*")+"/)9?+)9%'(+"+'")((*"'%!"&+&(%9)"%"
$%'-%$!*"&%9#$%"#+`")-%7,)(*")"&,##*$()$%"+"#$*/%&&+"-%/+&+*')!+"-%!!)"6%7+*'%"%"-%!!%"I;+%'-%"A)'+()$+%4
 '"*((+/)"9,!(+-+9%'&+*')!%="+"$+&,!()(+"/*'&%7,+(+"-)!!%");+%'-%"&)'+()$+%"-%!!)"6%7+*'%"8*&/)')"%"-)!"&+&(%9)"&)'+()$+*"
'%!"&,*"+'&+%9%="&*'*"&()(+")')!+;;)(+"&%/*'-*"&%+"-+9%'&+*'+"-+"&+'(%&+="/)#)/+"-+"%:+-%';+)$%"7!+")&#%((+"<*'-)9%'()!+"-%!!)"
#%$<*$9)'/%"+'",'"&+&(%9)"/*9#!%&&*"C,)!%"C,%!!*"&)'+()$+*"^:%-+">7,$)"'4"a_4"
Capacità di 
Valutazione di 
efficienza operativa e 
ECO-FIN 
Valutazione 
ESTERNA 
Valutazione 
INTERNA 
Valutazione 
SOCIO 
SANITARIA 
perseguimento 
Lo stato di 
regionali
salute della 
popolazionestrategie
Le sei 
dimensioni
della
VALUTAZIONE
D+74"a"["5%"-+9%'&+*'+"-%!!)":)!,();+*'%
ab"[" 5"A A8UHI"Y "LI5V8Ic N\U"YU55I"MU6DN6HI\GU"YU55I"AI\ 8d"8NAGI\I
5%"-+9%'&+*'+"-%!!)":)!,();+*'%"&*'*O
C% ';%D;5B8;E7?@9%<97%57D9557%<7%6;5B89%<955;%>?>?5;E7?@9%F!G
M,$"&)#%'-*"/B%"C,%&()"(+#*!*7+)"-+"+'-+/)(*$+="C,)!+"!)"9*$()!+(."'%!"#$+9*")''*"-+":+()"*"!)"9*$()!+(."#%$"-+:%$&%"
#)(*!*7+%="&+"9,*:%"!%'()9%'(%"'%!"(%9#*"%"/B%",'"9+7!+*$)9%'(*"$%7+&($)(*"*77+"&#%&&*"@"-%(%$9+')(*"-)!!%"&/%!(%"
7%&(+*')!+"%<<%((,)(%"'%!"#)&&)(*="7!+"+'-+/)(*$+"#$%&%'(+"+'"C,%&()"-+9%'&+*'%"$)##$%&%'()'*"+!"#,'(*"-+"#)$(%';)"%"
-+")$$+:*"-+"(,((+"+"&+&(%9+"&)'+()$+"%"9%$+()'*"&%9#$%"-+"%&&%$%"9*'+(*$)(+4
C% ';%D;5B8;E7?@9%<955;%H;>;H78I%<7%>9=69AB7:9@8?%<9559%68=;89A79%=9A7?@;57%FJG
5%");+%'-%"&)'+()$+%"(*&/)'%"$+&#*'-*'*"'*'"&*!*"-%!!)"!*$*"/)#)/+(."-+"%&&%$%"&($,((,$%"%<>/+%'(+"%-"%<>/)/+"/*9%"
%'(+(."),(*'*9%="9)")'/B%"/*9%"&*77%((+"/*&(+(,%'(+"+!"&+&(%9)"&)'+()$+*"$%7+*')!%="*#%$)'-*"+'"&C,)-$)"#%$":)J
!*$+;;)$%"!%"&+'%$7+%"%"#%$"7)$)'(+$%")//%&&*"%"%C,+(.")"(,(()"!)"#*#*!);+*'%4" '"C,%&(*"&%'&*"@"+9#*$()'(%"/B%"!%"
);+%'-%" &+)'*")((%'(%"%"/)#)/+"-+" +9#!%9%'()$%"7!+" *$+%'()9%'(+" &($)(%7+/+" $%7+*')!+=" *&&+)"-+" )##!+/)$%" +!" #+)'*"
&)'+()$+*"$%7+*')!%"%"!%"-%!+?%$%"$%7+*')!+"'%+"(%9#+"%"'%+"9*-+"$+/B+%&(+4
C% ';%D;5B8;E7?@9%6?H7?K6;@78;=7;%F1G%
 '"C,%&()"-+9%'&+*'%"&*'*"/*9#$%&+"+"$+&,!()(+"-+"C,)!+(.="-+")##$*#$+)(%;;)="-+"%<>/+%';)"%"-+"/)#)/+(."-+"7*:%$'*"
-%!!)"-*9)'-)"%"-+"$+&#*&()"-%!"&+&(%9)"&)'+()$+*"&+)"#%$"!%")((+:+(."-%!!0*&#%-)!%="/B%"#%$"+"&%$:+;+"-%!"(%$$+(*$+*"%"
-%!!)"#$%:%';+*'%4
C% ';%D;5B8;E7?@9%9689=@;%F*G
 '"C,%&()"-+9%'&+*'%":+%'%"/*'&+-%$)()"!)":)!,();+*'%"/B%"+"/+(()-+'+"%"7!+",(%'(+"-)''*"-%+"&%$:+;+"&)'+()$+");+%'J
-)!+"/B%",(+!+;;)'*4" !"7+,-+;+*"-%!"/+(()-+'*e,(%'(%="#%$"-+:%'()$%"-+")+,(*")!!%"&/%!(%"&($)(%7+/B%"%-"*$7)'+;;)(+:%"
-%!!%");+%'-%"/B%"%$*7)'*"&%$:+;+"-+"#,??!+/)",(+!+(.="-%:%"%&&%$%")$(+/*!)(*"'%!"-%(()7!+*="/*7!+%'-*"(,((+"7!+")&#%((+"
/%'($)!+"%-")//%&&*$+"'%!!)":)!,();+*'%"-%!"&%$:+;+*"%="&*#$)((,((*="*!($%")!"!+:%!!*"-+"&*--+&<);+*'%="-%:%"(%'%$"/*'(*"
-%!!0%&#%$+%';)":+&&,()"-)!!0,(%'(%4
C% ';%D;5B8;E7?@9%7@89=@;%F$G
 '" C,%&()" -+9%'&+*'%" :+%'%" /*'&+-%$)(*" +!" !+:%!!*" -+" &*--+&<);+*'%" -%!" #%$&*')!%" -%!!%" );+%'-%" &)'+()$+%4" N$9)+"
9*!(+"&(,-+"%:+-%';+)'*"!)"$+!%:)'(%"/*$$%!);+*'%"($)"+!"!+:%!!*"-+"&*--+&<);+*'%"-%+"-+#%'-%'(+="+!"/!+9)"*$7)'+;;)(+:*"
);+%'-)!%"%"!)"&*--+&<);+*'%"-%7!+",(%'(+"-%+"&%$:+;+"%$*7)(+4"M,'()$%"&,!"9+7!+*$)9%'(*"-%+"$+&,!()(+"C,+'-+"'%/%&&+()"
-+",')"$+!%:)'(%"<*/)!+;;);+*'%"&,+"&+&(%9+"%"+"9%//)'+&9+"7%&(+*')!+")((+")"&*&(%'%$%"+!"/*+':*!7+9%'(*"%"!)"$%&#*'J
&)?+!+;;);+*'%"-%7!+"*#%$)(*$+"'%7!+"*?+%((+:+"-+"9+7!+*$)9%'(*"-%+"&%$:+;+"%$*7)(+4
C% ';%D;5B8;E7?@9%<955L9MNH79@E;%?>9=;87D;%9%<955;%>9=M?=:;@H9%9H?@?:7H?%N@;@E7;=7;%F0G
 '"C,%&()"-+9%'&+*'%":+%'%"/*'&+-%$)()" !)" /)#)/+(.");+%'-)!%"-+"#%$&%7,+$%" !%" ($%" /*'-+;+*'+"-+" %C,+!+?$+*"-%!!)"
-+')9+/)" %/*'*9+/*" >')';+)$+)=" *&&+)" !0%C,+!+?$+*" $%--+(,)!%=" !0%C,+!+?$+*" 9*'%()$+*=" >')';+)$+*" %" #)($+9*'+)!%4"
A*'*"+'*!($%"*77%((*"-+"*&&%$:);+*'%"+'-+/)(*$+"-+"%<>/+%';)"*#%$)(+:)"/B%"#*&&)'*"%:+-%';+)$%"!)"#$*-,((+:+(."-%!!%"
$+&*$&%"%"!0,(+!+;;*"-+"&($,9%'(+"7%&(+*')!+"*$+%'()(+")!!0*((+9+;;);+*'%"%"$);+*')!+;;);+*'%"-%!!0,&*"-%!!%"$+&*$&%"-+J
&#*'+?+!+="C,)!+"+!"<,';+*')9%'(*"-%+"&%$:+;+"+'(%$'+"^/*'($*!!*"-+"7%&(+*'%=")##$*::+7+*')9%'(+="&+&(%9)"+'<*$9)(+:*_"
%"!)"/)#)/+(."-+",(+!+;;*"-)"#)$(%"-%!!0);+%'-)"-%7!+"&($,9%'(+"<*'-)9%'()!+"-+"9)')7%9%'("^ 9%//)'+&9+"-+"#$*7$)9J
9);+*'%"%"/*'($*!!*="<*$9);+*'%="/*9,'+/);+*'%"+'(%$')_4
5%"<)&/%"+'"/,+"!)":)!,();+*'%"@"%&#$%&&)"&*'*"/+'C,%O
P" <)&/+)":%$-%="<)&/+)"#+`"/%'($)!%")!"?%$&)7!+*="/*$$+&#*'-%'(%")-",')"#%$<*$9)'/%"*((+9)4" '",')"&/)!)"-+":)!,();+*'%")"
/+'C,%"<)&/%="+!"#,'(%77+*"&+'(%(+/*"&+"#*&+;+*')"($)"+!"f"%"+!"KW
P" <)&/+)":%$-%"/B+)$*="C,)'-*"!)"#%$<*$9)'/%"@"?,*')"%"!)":)!,();+*'%"&+'(%(+/)"*&/+!!)"($)"+!"g"%"+!"fW
P" <)&/+)"7+)!!)="C,)'-*"!)":)!,();+*'%"@"($)"+!"1"%"+!"g"%"!)"#%$<*$9)'/%"'*'"@"'%7)(+:)"9)"/%$()9%'(%"#$%&%'()")9#+"&#);+"
-+"9+7!+*$)9%'(*W
P" <)&/+)")$)'/+*'%="C,)'-*"!)":)!,();+*'%"@"($)"!0a"%"+!"1"%"#$%&%'()",')"&+(,);+*'%"#$%*//,#)'(%4"5)"#%$<*$9)'/%"#,h"
%&&%$%=")';+"-%:%"%&&%$%"9+7!+*$)()W
P" <)&/+)"$*&&)4"C,)'-*"!)"#%$<*$9)'/%"@"&*((*"!0,'+(."a4
)"/,$)"-+"A)?+')"\,(+"["ai
VERDE Performance OTTIMA 
(PUNTO DI FORZA)
VERDINO Performance BUONA
GIALLO Performance MEDIA
ARANCIO Performance SCARSA
ROSSO Performance MOLTO SCARSA  
(PUNTO DI DEBOLEZZA)
4 - 5
3 - 4
2 - 3
1 - 2
0 - 1
D+74"1"["5%"<)&/%"-+":)!,();+*'%
M%$"#*(%$"#$*/%-%$%")!"#*&+;+*')9%'(*"-%!!%"9+&,$%"$%!)(+:%")7!+"+'-+/)(*$+"+'-+:+-,)(+"#%$"*7'+"-+9%'&+*'%"*77%((*"-%!"
&+&(%9)"-+":)!,();+*'%"'%!!%"/+'C,%"<)&/%"&*'*"&()(+")-*(()(+"+"&%7,%'(+"/$+(%$+"-+"$+<%$+9%'(*O
P" &%"%&+&(%'(%="@"&()(*"/*'&+-%$)(*",'*"&()'-)$-"+'(%$');+*')!%"$+/*'*&/+,(*"^)-"%&%9#+*O"!)"#%$/%'(,)!%"-+"/%&)$%+"9)&J
&+9*"),&#+/)(*"-)!!0NHA_W
P" +'"/)&*"-+")&&%';)"-+",'*"&()'-)$-"+'(%$');+*')!%"-+"$+<%$+9%'(*"@"&()(*"/*'&+-%$)(*",'*"&()'-)$-"$%7+*')!%"-%>'+(*"/*'"
-%!+?%$)"$%7+*')!%"*"'%!"#+)'*"&)'+()$+*"$%7+*')!%
P" +'"/)&*"-+")&&%';)"-+",'*"&()'-)$-"$%7+*')!%"-+"$+<%$+9%'(*"@"&()()"/*'&+-%$)()"!)"9%-+)"$%7+*')!%"/*$$%(()"/*'"%:%'(,)!+"
<)((*$+"-+"$+&]")-j,&(9%'("^7%'%$)!9%'(%"%(."%"7%'%$%_"#%$"$%'-%$%"#*&&+?+!%"+!"/*'<$*'(*"($)"!%");+%'-%4
O4%P57%7@<7H;8?=7%<95%67689:;%
N7'+" );+%'-)=" C,+'-+=" :%-%" $)##$%&%'()()" &+'(%(+/)9%'(%" !)" #$*#$+)" #%$<*$9)'/%" '%!" &,*" ?%$&)7!+*=" +'" /,+" :%'7*'*"
$+#*$()(+"+":)!*$+"-+"&+'(%&+"-+"/+$/)"K2"+'-+/)(*$+"&%!%;+*')(+4"I!/,'+"+'-+/)(*$+"$)##$%&%'()'*"!)"&+'(%&+"-+",'"E)!?%$*F"-+"#+`"
+'-+/)(*$+4"I"(+(*!*"-+"%&%9#+*"!)":)!,();+*'%"-%!!)"&*--+&<);+*'%"-%!!)"#*#*!);+*'%"$%!)(+:)")!!)"9%-+/+')"-+"?)&%"@"-)()"
-)!!)"9%-+)"-%!!)":)!,();+*'%"-+":)$+"+(%9&"&,"/,+"@"&()(*"$+/B+%&(*",'"7+,-+;+*")!!0,(%';)"C,)!+"!0*$7)'+;;);+*'%"%"+"(%9#+"
-%!"&%$:+;+*="!)"/)#)/+(."-+"/*9,'+/);+*'%"-%!"9%-+/*")!"#);+%'(%="!)"7%'(+!%;;)"%"!)"-+&#*'+?+!+(."'%!!)"$%!);+*'%="!)"/*9J
#%(%';)"#$*<%&&+*')!%"-+9*&($)()="!)"/)#)/+(."-+"#$%&)"+'"/)$+/*"%"-+"+'-+$+;;*"'%+"#%$/*$&+")&&+&(%';+)!+="!)"-+&#*'+?+!+(.")!!%"
:+&+(%"-*9+/+!+)$+"^:%-+">7,$)"'4"g_4
Valutazione della Medicina di base
SODDISFAZIONE 
COMPLESSIVA MMG
FONTE: Indagine 
telefonica alla 
popolazione – Giugno 
2004
Organizzazione 
e tempi di 
accesso
Gentilezza e 
disponibilità
Capacità di 
indirizzo nei 
percorsi 
assistenziali
Visite 
domiciliari
Comunicazione 
sanitaria
Competenza 
professionale
Valutare il grado di 
soddisfazione della 
popolazione sull’operato 
della medicina di base
D+74"g"50)!?%$*"-+":)!,();+*'%"-%7!+",(%'(+"-%!!)"9%-+/+')"-+"?)&%
G*9#!%&&+:)9%'(%"7!+"+'-+/)(*$+"9*'+(*$)(+"*7'+")''*"&*'*"/+$/)"ag24" !"!*$*"',9%$*"#,h":)$+)$%"#%$/Bk"*7'+")''*"!)"
6%7+*'%="+'"#)$(+/*!)$%"'%!!)"-+9%'&+*'%"$%!)(+:)")!!)"/)#)/+(."-+"#%$&%7,+$%"7!+"*?+%((+:+"&($)(%7+/+="#,h"9*-+>/)$%"7!+"*?+%(J
(+:+"&(%&&+"%"+"$%!)(+:+"$+&,!()(+"-)"9*'+(*$)$%"+'"?)&%")!!%"#$+*$+(."&($)(%7+/B%"-%!!0)''*4" '*!($%"+"$+&,!()(+"#*&&*'*"):%$%",')"
-+<<%$%'(%"(%9#+&(+/)"-+"9+&,$);+*'%"%":)!,();+*'%"+'"?)&%")!!)"$+!%:)';)"%")!!)"#*&&+?+!+(."%<<%((+:)"-+"9*-+>/)$%"+'"(%9#+"
?$%:+"+"$+&,!()(+"*((%',(+4" "(%9#+"-+")((%&)")-"%&%9#+*"&*'*"9+&,$)(+"9%'&+!9%'(%"9%'($%"!)"&*--+&<);+*'%"-%+"/+(()-+'+"#%$"
+"&%$:+;+"-%!!)"9%-+/+')"-+"?)&%"@"9+&,$)()"*7'+"-,%")''+4
5%"-+9%'&+*'+"-%!"&+&(%9)"-+":)!,();+*'%"/*9#$%'-*'*"+'-+/)(*$+")!+9%'()(+"/*'"-)(+"#$*:%'+%'(+"-)!"&+&(%9)"+'<*$9)J
(+:*" $%7+*')!%="-)+"?+!)'/+");+%'-)!+"%"-)" +'-)7+'+" &+&(%9)(+/B%"/*'" $)##$%&%'()(+:+(." &()(+&(+/)=" $%)!+;;)(%"-+$%(()9%'(%"
-)!"5)?*$)(*$+*"H)')7%9%'("%"A)'+(."#%$"7)$)'(+$%"!0*9*7%'%+(."-%!!%"9%(*-*!*7+%")-*(()(%="%&&%';+)!+"#%$"*((%'%$%"-)(+"
/*'<$*'()?+!+4"
al"[" 5"A A8UHI"Y "LI5V8Ic N\U"YU55I"MU6DN6HI\GU"YU55I"AI\ 8d"8NAGI\I
\%!!%"()?%!!%"&,//%&&+:%"&+"#$%&%'()'*"7!+"+'-+/)(*$+"&%!%;+*')(+"#%$"/+)&/,')"-%!!%"&%+"-+9%'&+*'+"-%!!)":)!,();+*'%"%"
+"&*((*+'-+/)(*$+"/B%"/*9#*'7*'*"7!+")!?%$+"-+":)!,();+*'%="C,)'-*"C,%&()"$+&,!()"/*9#*&()"-)"#+`"+'-+/)(*$+4"  '"/*$&+:*"
:%'7*'*"&%7')!)(+"7!+"+'-+/)(*$+"-+"*&&%$:);+*'%=",(+!+")"/*9#$%'-%$%"!%"-%(%$9+')'(+"+"C,%!!+"-+":)!,();+*'%="%"+'")$)'/+*'%"
C,%!!+"',*:+"+'($*-*((+"'%!"12234
1?<7H9%7@<7H;8?=9 &@<7H;8?=7%9%6?88?7@<7H;8?=7%J$"(!P'&.%OQQR
+!',#!-&./$%(!',#$%*$''!% . .'!-&./$%F!G
!3 )?=8;578I%&@M;@8759%
,-.- /0$+ 1&+2!)31!4$&50! ))0!%&!6&+ 
,-.7 /0$+ 1&+2!)30) + 13!4$3"0"3!84$&5&!9!:&0$)&!%&!6&+ ;
,-.< /0$+ 1&+ !)30) + 13!+0+ 13!84$&5&!7=!:&0$)&!%&!6&+ ;
!O )?=8;578I%8B:?=7%
!S )?=8;578I%>9=%:;5;8879%H7=H?5;8?=79%
!T )?=8;578I%>9=%6B7H7<7
!U #;66?%<7%;@@7%<7%D78;%>?89@E7;5:9@89%>9=67%F V''G
!W (>9=;@E;%<7%D78;
,>.- '43$ )? !%&!6&+ ! 11 !) @"&+ 
,>.7 '43$ )? !%&!6&+ ! !>A! ))&
!X (8757%<7%D78;%F !((&G
,9.- ,++&6&+2!B@&" 
,9.-.- C3$"3)+# 13!%&!@3%3)+ $&
,9.-.7 C3$"3)+# 13!%&!43$@0)3!@3%3)+ $&3!"0)@&:1& +&!% 1!53%&"0!%&!D $3! ++&6&+2!B@&" !
,9.7 '&+# ?&0)3!)#+$&?&0) 13
,9.7.- C3$"3)+# 13!%&!43$@0)3!0(3@3!
,9.7.7 E!%&!43$@0)3!@06$ 443@0!0!0(3@3!"0)@&:1& +3!% 1!53%&"0!%&!43$%3$3!0!5 )+3)3$3!43@0!
,9.7.< C3$"3)+# 13!%&!43$@0)3!@06$ 443@0!0!0(3@3!"0)@&:1& +3!% 1!53%&"0!%&!D $3! ++&6&+2!B@&" 
,9.< F0)@#50!%&! 1"01
,9.<.- C3$"3)+# 13!%&!(&):3!3!D#0$&!4 @+0!
,9.<.7 C3$"3)+# 13!%&!(&):3!3!D#0$&!4 @+0!"0)@&:1& +&!% 1!53%&"0!%&!(3$3!53)0!
,9.G ,(&+#%&)3! 1!H#50
,9.G.- C3$"3)+# 13!%&!D#5 +0$&!
,9.G.7 C3$"3)+# 13!%&!D#5 +0$&!"0)@&:1& +&!% 1!53%&"0!%&!@53++3$3!%&!D#5 $3!
)"/,$)"-+"A)?+')"\,(+"["a3
1! !1&#!L% $"($P,&)$/#.%."&$/#!)$/#&%"$P&./!'&%FJG
JS #9:>7%<7%;8896;%D76789%6>9H7;57687HY9
JT (8=;89A79%>9=%75%H?@8=?55?%<95%<?5?=9
JT43 1?@6B:?%<7%M;=:;H7%>9=%75%H?@8=?55?%<95%<?5?=9
JT4343 G*'&,9*"(%$$+(*$+)!%"-+"<)$9)/+"*##+*+-+
JT434S G*'&,9*"(%$$+(*$+)!%"-+"9*$>')
IG.-.G F0)@#50!0@43% 1&3$0!%&!50$B) 
JT4O P9687?@9%<95%<?5?=9%>9=%A57%B89@87
JT4O43 A*--+&<);+*'%"-%7!+",(%'(+"-%!"#$*'(*"&*//*$&*"&,!!)"7%&(+*'%"-%!"-*!*$%
JU $689@67?@9%9<%;<967?@9%;55?%6H=99@7@A
JU43 (H=99@7@A%);::?A=;NH?%
JU4343 U&(%'&+*'%"-%!!*"&/$%%'+'7"9)99*7$)>/*"
JU434O I-%&+*'%"/*$$%(()"-%!!*"&/$%%'+'7"9)99*7$)>/*
JU4O (H=99@7@A%H9=D7H9%B89=7@;%
JU4O43 U&(%'&+*'%"/*$$%(()"-%!!*"&/$%%'+'7"-%!!)"/%$:+/%",(%$+')
JU4O4O I-%&+*'%"/*$$%(()"-%!!*"&/$%%'+'7"/%$:+/%",(%$+')
JU4S (H=99@7@A%H?5?=988;59%
JU4S43 U&(%'&+*'%"/*$$%(()"-%!!*"&/$%%'+'7"/*!*$%(()!%
JU4S4O I-%&+*'%"/*$$%(()"-%!!*"&/$%%'+'7"/*!*$%(()!%
JX *?@;E7?@7
JX43 *?@;E7?@7%<7%?=A;@7
JX4343 m"H*$(+"U'/%<)!+/B%"+'-+:+-,)(%"
JX434O m"Y*')(*$+"U<<%((+:+"
I9.-.< J @@0!%&!%3"3@@&!"0)!13@&0)&!"3$3($ 1&!43$!5&1&0)3!%&! (&+ )+&
JX4O *?@;E7?@7%<7%6;@AB9
I9.7.- K)%&"3!%&!)0)!"0)D0$5&+2!%31!41 @5 !"0)D3$&+0! 11L&)%#@+$& 
I9.7.7 J @@0!%&!%0) ?&0)&!%&!@ ):#3!43$!-.MMM!$3@&%3)+&
JW 1?>9=8B=;%D;HH7@;59
JW43 G*#%$(,$)"#%$":)//+'*"HM6"
JW4O G*#%$(,$)"#%$":)//+'*")'(+'n,%';)!%"op"bK")''+
JZ P9687?@9%<;87
JZ43 8%9#%&(+:+(."-+"($)&9+&&+*'%"-%+"-)(+")!"A+&(%9)" '<*$9)(+:*"6%7+*')!%
I=.7 J3543@+&6&+2!3!"0)D0$5&+2!4$0%0++&!B)&+&!4$363)?&0)3
I=.7.- J3543@+&6&+2!4$0%0++&!B)&+&!4$363)?&0)3
I=.7.7 F0)D0$5&+2!4$0%0++&!B)&+&!4$363)?&0)3
JR $[B78I%9<%;HH966?
JR4U .6>9<;57EE;E7?@9%<97%H=?@7H7%>9=%878?5?%<7%68B<7?
JR4U43 6+&/B+*"$%!)(+:*"-+"*&#%-)!+;;);+*'%"#%$"&/*9#%'&*"#%$"(+(*!*"-+"&(,-+*
JR4U4O 6+&/B+*"$%!)(+:*"-+"*&#%-)!+;;);+*'%"#%$"-+)?%(%"#%$"(+(*!*"-+"&(,-+*
JR4U4S 6+&/B+*"$%!)(+:*"-+"*&#%-)!+;;);+*'%"#%$"SMGN"#%$"(+(*!*"-+"&(,-+*
JR4U4T 6+&/B+*"$%!)(+:*"-+"*&#%-)!+;;);+*'%"#%$"#*!9*'+(%"#%$"(+(*!*"-+"&(,-+*
JR4X 6+&/B+*"$%!)(+:*"-+"*&#%-)!+;;);+*'%",$7%'(%"#%$"(+(*!*"-+"&(,-+*
JR4W 6+&/B+*"$%!)(+:*"-+"#)$(*"/%&)$%*"\8AL"#%$"(+(*!*"-+"&(,-+*
 
12"[" 5"A A8UHI"Y "LI5V8Ic N\U"YU55I"MU6DN6HI\GU"YU55I"AI\ 8d"8NAGI\I
J33 1?:>596678I%F!.,G
I--.- C3@0!53%&0!NOP
I--.-.- C3@0!53%&0!N$:!53%&"&
I--.-.7 C3@0!53%&0!N$:!"Q&$#$:&"&
I--.-.7.- E!N$:!FQ&$#$:&"&!%&! 1+ !"05413@@&+2!
I--.-.7.7 C3@0!53%&0!N$:!FQ&$#$:&"&!%&! 1+ !"05413@@&+2
J3O )?\7578I%F!.,G
J3O43 0BAY9
J3O4343 0BAY9%9]8=;%!=9;%+;68;
J3O434343% m"<,7B%"%q($)"I$%)"L)&()
J3O43434O m"<,7B%"%q($)"I$%)"L)&()"#%$"Y$7")-")!()"/*9#!%&&+(.
J3O434O 0BAY9%9]8=;%"9A7?@9
J3O434O43 m"<,7B%"%q($)"6%7+*'%"(*()!+
J3O434O4O m"<,7B%"%q($)$%7+*')!+"-+")!()"/*9#!%&&+(."
I-7.7 ,++$ ?&0)&
I-7.7.- ,++$ ?&0)&!3R+$ !,$3 !S @+ !43$!N$:! %! 1+ !"05413@@&+2
J3O4O4O !88=;E7?@7%9]8=;%"9A7?@9
J3O4O4O43 m")(($);+*'+"%q($)"6%7+*'%
J3O4O4O4O m")(($);+*'+"%q($)"6%7+*'%"#%$"Y$7")-")!()"/*9#!%&&+(.
J3T #9:>7%<7%;8896;%>9=%>=968;E7?@7%<7%<7;A@?687H;%68=B:9@8;59
J3X 1?:B@7H;E7?@9%9%>;=89H7>;E7?@9%<95%H788;<7@?
J3X43 (7689:;%H;=8;%<97%69=D7E7%
J3X4343 m"+9#%7'+"$)77+,'(+"&%/*'-*"!)"/)$()"-%+"&%$:+;+
J3X434O G*9+()(*"-+"#)$(%/+#);+*'%
J3X4O D$*'(J*<>/%
J3W (8=;89A79%;887D78I%HY7=B=A7H;
I->.7 E!D#:Q3!3R+$ $3:&0) 1&!@43"& 1&+2!"Q&$#$:&"Q3!%&!( @3!8,T'U;
I->.< E!D#:Q3!3R+$ $3:&0) 1&! 1+ !@43"&1&+2!"Q&$#$:&" !8,VT;
)"/,$)"-+"A)?+')"\,(+"["1a
+!',#!-&./$%(!/&#!"&!%F1G
13 1;>;H78I%<7%A?D9=@?%<955;%<?:;@<;
1343 8)&&*"*&#%-)!+;;);+*'%"&(-"#%$"a4222"$%&+-%'(+
F-.-.-.- J @@0!0@43% 1&?? ?&0)3!@+%!NOP!/3%&"&! "#+&!MW9G! ))&!43$!-.MMM!$3@&%3)+&
F-.-.- J @@0!0@43% 1&?? ?&0)3!@+%!$&"063$&!0$%&) $&! "#+&!43$!-.MMM!$3@&%3)+&
F-.-.-.7 J @@0!0@43% 1&?? ?&0)3!@+%!$&"063$&!0$%&) $&! "#+&!#$:3)+&!43$!-.MMM!$3@&%3)+&
F-.-.-.< J @@0!0@43% 1&?? ?&0)3!@+%!$&"063$&!0$%&) $&! "#+&!4$0:$ 55 +&!43$!-.MMM!$3@&%3)+&
F-.-.7 J @@0!0@43% 1&?? ?&0)3!@+%!NX! "#+&!43$!-.MMM!$3@&%3)+&
F-.-.7.- J @@0!0@43% 1&?? ?&0)3!@+%!NX!53%&"0! "#+&!43$!-.MMM!$3@&%3)+&
F-.-.7.7 J @@0!0@43% 1&?? ?&0)3!@+%!NX!"Q&$#$:&"0! "#+&!43$!-.MMM!$3@&%3)+&
1O; &@<7H9%<7%>9=M?=:;@H9%<9A9@E;%:9<7;%>9=%;HB87
1S *9A9@E;%:9<7;%>=9K?>9=;8?=7;%7@89=D9@87%HY7=B=A7H7%>=?A=;::;87%F ;88?%>9=%5;%(;5B89%OQ3QG
13T !>>=?>=7;89EE;%:9<7H;
1T4S Y$7"5UI"H%-+/+O"m"&()'-)$-"$)77+,'(+"#%$"()&&*"-+"*&#%-)!+;;);+*'%
FG.= N$:!UY,!/3%&"&Z!+ @@0!%&!0@43% 1&?? ?&0)3!43$!-M.MMM!$3@&%3)+&!8C ++0!43$!1 !' 1#+3!7M-M;
F-G.7 E!$&"063$&!&)!NX!53%&"0!"0)!B) 1&+2!%& :)0@+&" !8C ++0!43$!1 !' 1#+3!7M-M;
F-G.< E!$&"063$&!0$%&) $&!53%&"&!($36&!8C ++0!43$!1 !' 1#+3!7M-M;
F-G.G E!$&"063$&!53%&"&!01+$3!@0:1& ![\!9A! ))&!8C ++0!43$!1 !' 1#+3!7M-M;
F-G.G.- E!$&"063$&!53%&"&!01+$3!@0:1& !:10( 1&
1T !>>=?>=7;89EE;%HY7=B=A7H;
1T43 m"Y$7"9%-+/+"-)"$%#)$(+"/B+$,$7+/+"^M)((*"#%$"!)"A)!,(%"12a2_
1T4343 m"Y$7"9%-+/+"-)"$%#)$(+"/B+$,$7+/+O"$+/*:%$+"*$-+')$+
FG.-.-.- E!N$:!53%&"&!% !$34 $+&!"Q&$#$:&"&Z!$&"063$&!0$%&) $&!4$0:$ 55 +&
FG.-.-.7 E!N$:!53%&"&!% !$34 $+&!"Q&$#$:&"&Z!$&"063$&!0$%&) $&!#$:3)+&
1T434O m"Y$7"9%-+/+"-)"$%#)$(+"/B+$,$7+/+O"-)XJB*&#+()!
1T4O Y$7"5UI"GB+$,$7+/+O"m"&()'-)$-"$)77+,'(+"#%$"m"YA"%"6N"2Ja"77
1T4T m"/*!%/+&(%/(*9+%"!)#)$*&/*#+/B%"+'"Y)XJA,$7%$X"%"6N"2Ja"7+*$'*
FG.-7 N$:!UY,!FQ&$#$:&"&Z!E!@+ )% $%!$ ::&#)+&!43$!E!N'!8C ++0!43$!1 !' 1#+3!7M-M;
1U ^B;578I%H57@7H;
1U43 m"$+/*:%$+"$+#%(,(+"%'($*"g2"7+*$'+"/*'"&(%&&)"HYG
FA.-.- E!$&"063$&!$&43+#+&!53%&"&!3)+$0!<M!:&0$)&!"0)!@+3@@ !/NF
FA.-.7 E!$&"063$&!$&43+#+&!"Q&$#$:&"&!3)+$0!<M!:&0$)&!"0)!@+3@@ !/NF
1U4O m"<$)((,$%"<%9*$%"*#%$)(%"%'($*"1"77"^M)((*"#%$"!)"A)!,(%"12a2_
1U4S m"#$*&()(%/(*9+%"($)'&,$%($)!+
FA.G /0$+ 1&+2!&)+$ 0@43% 1&3$ !43$!&)D $+0
FA.A /0$+ 1&+2!&)+$ 0@43% 1&3$ !43$!35(01& !40150) $3
1U4X m"-+",(+!+;;*"-+"a"9)99)$+)"'%!"?XJ#)&&"^INV_
1U4W m"-+"+'(%$:%'(+"-+"$+#)$);+*'%"-%!!)":)!:*!)"9+($)!%"^INV_
1U4Z m":%'(+!);+*'+"9%//)'+/B%"'*'"+':)&+:%
FA.-M E!$3@3?&0)&!4$0:$ 55 +3! 1!"010)!&)!1 4 $0@"04& 
FA.-- E! 443)%&"3"+05&3!#$:3)+&!&)!1 4 $0@"04& !43$!%0))3!-AWG]! ))&
 
11"[" 5"A A8UHI"Y "LI5V8Ic N\U"YU55I"MU6DN6HI\GU"YU55I"AI\ 8d"8NAGI\I
1X% "76HY7?%H57@7H?
1X43  '-+/%"-+"&+'+&($*&+(.
1X4O (D75B>>?%<95%67689:;%<7%7@H7<9@8%=9>?=87@A_
1X4O43  '-+/%"-+"-+<<,&+*'%"-%7!+"),-+(
1X4O4O  '-+/%"-+"-+<<,&+*'%"-%!!%"$)&&%7'%"-+"H*$()!+(."%"H*$?+!+(.
F9.G '&"#$3?? !%31!4 ?&3)+3Z
F9.G.- '34@&!40@+W043$ +0$& !43$!"Q&$#$:& !%L313?&0)3
F9.G.7 /0$+ 1&+2!&)+$ 0@43% 1&3$ !)3&!%&53@@&!"0)!!N$:! !( @@ !50$+ 1&+2
F9.G.< Y5(01& !40150) $3!0!+$05(0@&!63)0@ !40@+W"Q&$#$:&" 
F9.A U&63110!%&!%&DD#@&0)3!%3113!(#0)3!4$ +&"Q3
F9.9 F 4 "&+2!%&!"0)+$0110!%3113!" %#+3!%3&!4 ?&3)+&
1W );89=@?K&@M;@8759
1W43 m"/%&)$%+"-%#,$)(*"^\8AL_
F>.-.- E!"3@ $3&!:$3??0
1W4O m"#)$(+"+'-*((+
1W4S m"%#+&+*(*9+)"-%#,$)(*"^\8AL_
1W4U m"<,7B%"#%$"#)$(*
F>.9 E!%&!4 $+&!043$ +&6&!8#@0!%&!D0$"&43!0!63)+0@ ;
F>.> J @@0!%&!$&"063$&!&)!43%& +$& !43$!-MM!$3@&%3)+&!8MW-G! ))&;
F>.= E!@"$33)&):!0"#1 $3!@#&!)30) +&!@ )&
F>.] E!@"$33)&):! #%&010:&"0!@#&!)30) +&!@ )&
F>.-M J @@0!KSP!43$!-.MMM!$3@&%3)+&
F>.-- E!KSP!$&43+#+3!)3:1&!#1+&5&!7! ))&
1Z; &@89A=;E7?@9%?6>9<;59K89==78?=7?
1Z;43 m"$+/*:%$+"/*'"-%7%';)"og2"77"#%$"$%&+-%';)
F= .7 E!$&"063$&!$&43+#+&! !<-W-=M!:&0$)&
F= .< J @@0!"0)"34&53)+&!5&)0$3))&!43$!-.MMM!%0))3!$3@&%3)+&!8-7W->! ))&;
1Z;43Q 8)&&*"-+")//%&&*")!"/*'&,!(*$+*
F= .-- K)%&"3!%&!O&+3)?&0)3! 1!'YOJ!
133;4T43 8)&&*"*&#%-)!+;;);+*'%"#*!9*'+(%"#%$"a224222"$%&+-%'(+"^12Jif")''+_
F= .-] C3%& +$& !%&!( @3
F= .-].- J @@0!%&!0@43% 1&?? ?&0)3!43%& +$&"0!43$! @5 !43$!-MM.MMM!$3@&%3)+&!87W->! ))&;
F= .-].7 J @@0!%&!0@43% 1&?? ?&0)3!43%& +$&"0!43$!: @+$03)+3$&+3!43$!-MM.MMM!$3@&%3)+&
1R !>>=?>=7;89EE;%>=96H=7887D;%M;=:;H9B87H;
F].-M.- C01^4Q $5 "^
1R4X43 (8;87@9%F&>?57>9:7EE;@87G
1R4O m"-+")??)'-*'+"#%$"!%"&()(+'%"
F].9.-.7 E!4 ?&3)+&! %3$3)+&! 11 !+3$ 4& !"0)!@+ +&)3
F].9.-.< F0)@#50!%&!@+ +&)3!&)! @@0"& ?&0)3
1R4X4O !@877>9=89@67D7
1R4S  '/+-%';)"-%+"&)$()'+"&,!!%"&*&()';%")-");+*'%"&,!"&+&(%9)"$%'+')"J")'7+*(%'&+')"^I'(++#%$(%'&+:+_
1R4W P;68=?7@89687@;57
1R43 G*'&,9*"-+"+'+?+(*$+"-+"#*9#)"#$*(*'+/)"^I'(+)/+-+_
F].= ,)+&5&"$0(&"&
F].=.-.- !F0)@#50!%&! )+&(&0+&"&
F].=.-.7 !K)"&%3)? !%3:1&! )+&(&0+&"&!&)&3++ (&1&
 
)"/,$)"-+"A)?+')"\,(+"["1g
1R4R (7689:;%@9=D?6?
1R4T G*'&,9*"-+"+'+?+(*$+"&%!%((+:+"-%!!)"$+/)#();+*'%"-%!!)"&%$*(*'+')"^I'(+-%#$%&&+:+_"
F].].-.- E!%&! (( )%0)&!43$!''OK!8 )+&%34$3@@&6&;
1R4U G*'&,9*"-+")!($+")'(+-%#$%&&+:+"^I'(+-%#$%&&+:+_"
F].-M V@43% 1&3$ 
F].-7 F0)@#50!%&! )+&(&0+&"&!)3&!$34 $+&
F].-< K)"&%3)? ! )+&(&0+&"&!&)&3++ (&1&!)3&!$34 $+&
F-M C3$"0$@0!0)"010:&"0
F-M.- E!%3"3%#+&! !" @ !43$!+#50$3!5 1&:)0
133; $MNH;H7;%;667689@E7;59%<9559%>;8?5?A79%H=?@7HY9
133;43 (H?:>9@6?
133;4343 8)&&*"*&#%-)!+;;);+*'%"&/*9#%'&*"#%$"a224222"$%&+-%'(+"^K2Jif")''+_
F-- .-.7 E!$3@&%3)+&!"0)!'"0543)@0!F $%& "0!"0)! 153)0!#) !5&@#$ ?&0)3!%&!"$3 +&)&) _!@0%&0!3!40+ @@&0
F-- .-.< E!$3@&%3)+&!"0)!'"0543)@0!F $%& "0!&)!+3$ 4& !"0)!+3$ 4& !"0)!,FY&)&(&+0$3!W!@ $+ )&!
F-- .-.G E!$3@&%3)+&!"0)!'"0543)@0!F $%& "0!&)!+3$ 4& !"0)!+3$ 4& !"0)!(3+ W(10"" )+3
133;4O *7;\989
133;4O43 8)&&*"*&#%-)!+;;);+*'%"-+)?%(%"7!*?)!%"#%$"a224222"$%&+-%'(+"^12Jif")''+_
F-- .7.7 E!$3@&%3)+&!"0)!N& (3+3!"0)! 153)0!#) !5&@#$ ?&0)3!%311 !Y50:10(&) !P1&" + 
F-- .7.< E!$3@&%3)+&!"0)!N& (3+3!"0)! 153)0!#)!3@ 53!%311 !O3+&) !
F-- .7.G J @@0!%&! 54#+ ?&0)&!5 ::&0$&!43$!%& (3+3!43$!5&1&0)3!%&!$3@&%3)+&
133;4S J 1.
133;4S43 8)&&*"*&#%-)!+;;);+*'%"SMGN"#%$"a224222"$%&+-%'(+"^K2Jif")''+_
F-- .A &H8B6
F-- .A.- E!$3@&%3)+&!"0)!K"+#@!&)!+3$ 4& !"0)!+3$ 4& ! )+&+$05(0+&" .!W!%%%![!AME!:&0$)&!%&!0@@.
F-- .9 &>9=89@67?@9
F-- .9.- E!$3@&%3)+&!"0)!K43$+3)@&0)3!"0)! 153)0!#) !5&@#$ ?&0)3!%31!C$0B10!U&4&%&"0!
13S #;66?%<7%>=968;E7?@7%;:\B5;8?=7;57%9%<7;A@?687HY9
13S43 8)&&*"-+"#$%&();+*'+")9?,!)(*$+)!+"&(-"#%$"a4222"$%&+-%'(+
13S4O #;66?%<7%>=968;E7?@7%<7;A@?687H;%>9=%7::;A7@7
13S4O43 8)&&*"-+"#$%&();+*'+"8IG"&(-"#%$"a4222"$%&+-%'(+
13S4O4O 8)&&*"-+"#$%&();+*'+"6H\"&(-"#%$"a4222"$%&+-%'(+
F-<.7.< J @@0!%&!4$3@+ ?&0)&!Y"0"010$%04413$!@+%!43$!-.MMM!$3@&%3)+&
03Z43 M$%&();+*'+"9%-+%"#%$"6+&*')';)"H)7'%(+/)
13U (;5B89%)9@8;59
1Z;43S m"$+/*:%$+"$+#%(,(+"%'($*"g2"7+*$'+"#%$"#);+%'(+"#&+/B+)($+/+"9)77+*$%''+
F= .-<.-
E!$&"063$&!$&43+#+&!3)+$0!-! ))0!43$!4 ?&3)+&!4@&"Q& +$&"&!5 ::&0$3))&_!"0$$3++0!43$!10!@"0@+ 53)+0!% 1!
+ @@0!%&!0@43% 1&?? ?&0)3!$3:&0) 13
F= .-<.7 E!$&"063$&!$&43+#+&!3)+$0!>!:&0$)&!43$!4 ?&3)+&!4@&"Q& +$&"&!5 ::&0$3))&
F= .A J @@0!%&!$&"063$&!"0)!4 +010:&3!4@&"Q& +$&"Q3!43$!-MM.MMM!$3@&%3)+&!5 ::&0$3))&
F= .9 E!%&!J'V!@#&!$&"063$&!"0)!4 +010:&3!4@&"Q& +$&"Q3_!43$!$3@&%3)+&
F= .> J @@0!%&!$&"063$&!"0)!4 +010:&3!4@&"Q& +$&"Q3!43$!-MM.MMM!$3@&%3)+&!5&)0$3))&
F= .-G T+3)+&!5&)0$3))&! ++&6&!4$3@@0!&1!N&4 $+&53)+0!%&!' 1#+3!/3)+ 13!
F= .-A *#06&!#+3)+&!5&)0$3))&!4$3@@0!&1!N&4 $+&53)+0!%&!' 1#+3!/3)+ 13
F= .-9 T+3)+&!5 ::&0$3))&! ++&6&!4$3@@0!&1!N&4 $+&53)+0!%&!' 1#+3!/3)+ 13!
F= .-> *#06&!#+3)+&!5 ::&0$3))&!4$3@@0!&1!N&4 $+&53)+0!%&!' 1#+3!/3)+ 13!
1f"[" 5"A A8UHI"Y "LI5V8Ic N\U"YU55I"MU6DN6HI\GU"YU55I"AI\ 8d"8NAGI\I
+!',#!-&./$%$(#$"/!%F*G
*3 +;5B8;E7?@9%<97%H788;<7@7%6B55L;667689@E;%<955;%>9<7;8=7;%<7%57\9=;%6H958;
*O +;5B8;E7?@9%<97%H788;<7@7%6B55L;667689@E;%<955;%:9<7H7@;%A9@9=;59
*S +;5B8;E7?@9%<97%H788;<7@7%6B55L;667689@E;%<955L;887D78I%;:\B5;8?=7;59%
*T +;5B8;E7?@9%<97%H788;<7@7%6B55L;667689@E;%<955L;887D78I%<7;A@?687H;
*Z; +;5B8;E7?@9%<9A57%B89@87%6B7%69=D7E7%<95%>=?@8?%6?HH?=6?
*R  9=H9@8B;59%;\\;@<?@7%>=?@8?%6?HH?=6?
*3Q; &@6?<<76M;E7?@9%<9A57%B89@87%6B7%69=D7E7%<95%>=?@8?%6?HH?=6?
N-= E!%&5&@@&0)&!6010)+ $&3
+!',#!-&./$%&/#$"/!%F$G
$3  9=H9@8B;59%<7%=76>?68;%<97%<7>9@<9@87%;55L7@<;A7@9%<7%H57:;%?=A;@7EE;87D?
$O  9=H9@8B;59%<7%;669@E;
$S #;66?%<7%7@M?=8B@7%<97%<7>9@<9@87
$R !887D78I%<7%M?=:;E7?@9%
$3Q );@;A9:9@8%>9=%7%<7>9@<9@87
$33 1?:B@7H;E7?@9%9%7@M?=:;E7?@9%>9=%7%<7>9@<9@87
)"/,$)"-+"A)?+')"\,(+"["1K
+!',#!-&./$%$1./.)&1.%0&/!/-&!"&!%$*%$00&1&$/-!%. $"!#&+!%F0G
03 $[B757\=7?%$H?@?:7H?K"9<<78B;59
0343 UC,+!+?$+*"U/*'*9+/*"Q%'%$)!%
034O UC,+!+?$+*"U/*'*9+/*"Q%&(+*'%"A)'+()$+)
034S 6N "^INV_
0S $[B757\=7?% ;8=7:?@7;59%K%07@;@E7;=7?
0S43  '-+/%"-+"-+&#*'+?+!+(."""
H<.7 C01&+&"Q3!%&!&)63@+&53)+0
H<.7.- K)"&%3)? !%3&!" )0)&!13 @&):
H<.7.7 C3$"3)+# 13!%&!0(@013@"3)? !+3")&" !
H<.7.< C3$"3)+# 13!)#06&!&)63@+&53)+&!
H<.< K)%&"3!%&!31 @+&"&+2!B) )?& $& 
H<.G F0@+&!%&!B) )?& 53)+0
H<.G.- K)%&"3!%&!0)3$0@&+2
H<.G.7 N&1 ?&0)3!%3&!%3(&+&
03Q; P?D9=@?%<955;%6>96;%M;=:;H9B87H;
03Q A#%&)"<)$9)/%,(+/)"/*':%';+*')()"r"-+&($+?,;+*'%"-+$%(()
H-M.7 '43@ !D $5 "3#+&" !0@43% 1&3$ 
033 &@<7H9%<7%H?:>9@6;E7?@9
03O; $MNH79@E;%>=96H=7887D;%M;=:;H9B87H;
H-7 .-G E5013"013! !($363++0!@" %#+0
03O;43U43 %(8;87@9%F&>?57>9:7EE;@87G
03O;4O m"-+"&()(+'%")"?$%:%((*"&/)-,(*"
03O;43U4O %!@877>9=89@67D7
03O;4S m"-+"IGU"+'+?+(*$+"'*'")&&*/+)(+")"?$%:%((*"&/)-,(*"^I'(++#%$(%'&+:+_"
03O;4X m"-+"-%$+:)(+"-++-$*#+$+-+'+/+")"?$%:%((*"&/)-,(*"^I'(++#%$(%'&+:+_"
03O;4W m"-+"IGU"+'+?+(*$+")&&*/+)(+")"?$%:%((*"&/)-,(*"^I'(++#%$(%'&+:+_"
H-7 .--! !E!U0@ $+ )!@#&!@ $+ )&!)0)! @@0"& +&
H-7 .-7 !E!U0@ $+ )!@#&!@ $+ )&! @@0"& +&
03O;43X% P;68=?7@89687@;57
03O;43 m"-+"+'+?+(*$+"-+"#*9#)"#$*(*'+/)")"?$%:%((*"&/)-,(*"^I'(+)/+-+_
03O;43W %!@87:7H=?\7H7
03O;4Z m"-+"9)/$*!+-+")"?$%:%((*"&/)-,(*"^I'(+?+*(+/+_"
03O;4R m"-+"n,*$*/B+'*!*'+")"?$%:%((*"&/)-,(*"^I'(+?+*(+/+_"
H-7 .-<! ,)+&(&0+&"&Z!"0@+0!53%&0!43$!"0)D3?&0)3
03O;43Z% (7689:;%@9=D?6?
03O;4U m"-+"+'+?+(*$+"&%!%((+:+"-%!!)"$+/)#();+*'%"-%!!)"&%$*(*'+')")"?$%:%((*"&/)-,(*"^I'(+-%#$%&&+:+_"
03O;43Q m"-+")!($+")'(+-%#$%&&+:+")"?$%:%((*"&/)-,(*"^I'(+-%#$%&&+:+_"
03O;43R %.6>9<;579=;
H7M.- !H $5 "&!(&010:&"&!0)"010:&"&Z!&)"&%3)? !%311 !@43@ 
!H7M.7 !H $5 "&!(&010:&"&!&55#)0@044$3@@0$&Z!&)"&%3)? !%311 !@43@ 
H7M.< !E!Y$&+$040&3+&) ! !($363++0!@" %#+0
H7M.G !E!'05 +0+$04&) ! !($363++0!@" %#+0
H7M.A !E!H&1:$ @+&5! !($363++0!@" %#+0
 
1b"[" 5"A A8UHI"Y "LI5V8Ic N\U"YU55I"MU6DN6HI\GU"YU55I"AI\ 8d"8NAGI\I
03U $MNH79@E;%9<%$MNH;H7;%<97%69=D7E7%<7%>=9D9@E7?@9%9%67HB=9EE;%6B7%5B?AY7%<7%5;D?=?%F &(''G
03U43 1?>9=8B=;%<95%89==78?=7?
H-A.-.< F043$+#$ !%31!+3$$&+0$&0!$&D3$&+0! 1!)#53$0!%3113!63$&B"Q3!3DD3++# +3
H-A.-.G! F043$+#$ !%31!+3$$&+0$&0!$&D3$&+ ! 1!)#53$0!%3113!0$3!%&!D0$5 ?&0)3!43$!#+3)+&!3@+3$)&
03U434U G*#%$(,$)"-%!"(%$$+(*$+*"$+<%$+()")!!%"V'+(."!*/)!+"-+:%$&%"+&#%;+*')(%
03U434X" G*#%$(,$)""-%!"(%$$+(*$+*"$+<%$+()")+"/)'(+%$+"%-+!+"-+:%$&+"+&#%;+*')(+
03U4O $MNH79@E;
H-A.7.7 YDB"&3)? !$&D3$&+ ! 113!0$3!%&!D0$5 ?&0)3!43$!#+3)+&!3@+3$)&
03U4O4T U<>/+%';)"$+<%$+()")+"MD"1KJ1bJ1i
H-A.7.A YDB"&3)? !$&D3$&+ ! 1!)#53$0!%&!4$3@"$&?&0)&
03U4S "76B58;8?
03U4S43 6+&,!()(*"$+<%$+(*")!"8)&&*"-+"+'<*$(,'+"&()'-)$-+;;)(*
H-A.<.< O&@#1+ +0!$&D3$&+0! 1!)#53$0!%&!4$3@"$&?&0)&
03U4T 05B667
03U4T43" M,'(,)!+(."$+&#%((*")+"n,&&+
03U434O" s,)!+(."-%+"-)(+"$+&#%((*")+"n,&&+
03X $MNH79@E;%9<%9MNH;H7;%@955;%(7HB=9EE;%!57:9@8;=9%9%/B8=7E7?@9%F( +K&!/G
03X43 05B667%7@M?=:;87D7
03X4343 D!,&&+"+'"$+()$-*
03X434O D!,&&+"/*'"9*-,!+&(+/)"'*'"/*'<*$9%
03X434S s,)!+(."-%+"-)(+
03X4S (7HB=9EE;%!57:9@8;=9%9% 7;@7%"967<B7
03X4S43 G)9#+*'+"%&%7,+(+"#%$"+"#+)'+"M\II"%"M\6
H-9.<.7 O&@43++0!%311 !4$0:$ 55 ?&0)3!43$!&!4& )&!C*,,!3!C*O
03X4T 1?>9=8B=;%<95%89==78?=7?
03X4T43  9#$%&%"I!+9%'()$+"D)&/+)"a
03X4T4O  9#$%&%"I!+9%'()$+"D)&/+)"1
03X4U $MNH79@E;%>=?<B887D;
03X4U43 MDf3eM%$&*')!%"/*9%"-)"G*,'($X"M$*>!%
03X4U4O MDfeM%$&*')!%"/*9%"-)"G*,'($X"M$*>!%
03X4U4S MDfgeM%$&*')!%"/*9%"-)"G*,'($X"M$*>!%
03X4X $MNH;H7;%?=A;@7EE;87D;
03X4X43 \*'"/*'<*$9+(."/%$(+>/);+*'%" AN"322a
03X4X4O U<<%((,);+*'%":%$+>/B%"+'(%$'%" AN"322a
03X4W 1Y9H`K5768%J/*%<7%#9=;:?
03X4W43 GB%/]J!+&("?*:+'+
03X4W4O GB%/]J!+&("/)#$+'+
03X4W4S GB%/]J!+&("&,+'+
03X4Z 0;=:;H?6?=D9A57;@E;
03X4Z43  '7$*&&+
03X4Z4O D)$9)/+%
03W 1?68?%>=?KH;>789%>?@<9=;8?%>9=%98I
H-] F0@+0!43$!+ $&DD !NOP!
H-].- F0@+0!43$!+ $&DD !NOP!8 @@&@+3)? !0@43% 1&3$ ;!
H-].7 F0@+0!43$!+ $&DD !NOP!8 @@&@+3)? ! 5(#1 +0$& 13;
t"&*99)"-%+"7+,-+;+"#%&&+9+"%"&/)$&+
tt"&*99)"-%+"7+,-+;+"*((+9+"%"?,*'+
D+74"f"Q!+"+'-+/)(*$+"-%!"&+&(%9)"-+":)!,();+*'%")''*"1223
)"/,$)"-+"A)?+')"\,(+"["1i
S4%';%=;>>=969@8;E7?@9%<97%=76B58;87_%75%\9=6;A57?
M%$" $)##$%&%'()$%" )-%7,)()9%'(%" +" $+&,!()(+" $+#*$()(+" -)" *7'+" );+%'-)" +'" /+)&/,')" -%!!%" -+9%'&+*'+" +'-+:+-,)(%" %$)"
'%/%&&)$+*"+'-+:+-,)$%",')"9*-)!+(."&%9#!+/%"%"/B+)$)="/)#)/%"-+"%:+-%';+)$%"&,?+(*"!*"&()(*"-%!!0)$(%"-%!!)"#%$<*$9)'/%"
-%!!0);+%'-)")')!+;;)()4"M)$(+/*!)$9%'(%"<$%C,%'(%"'%!!)"?+?!+*7$)>)"%"&($,9%'();+*'%"9)')7%$+)!%"!0,(+!+;;*"-%!!)"9%()<*J
$)"-%!!)"E(%!)"-+"$)7'*F="*&&+)"-+",'*"&/B%9)")"#+`"-+9%'&+*'+"+'"/,+"+"$+&,!()(+"&*'*"#*&+;+*')(+"&,!!)"E(%!)F"%"-*:%"9)77+*$%"
@"!)":+/+')';)")!"/%'($*"#%77+*$+"&*'*"+"$+&,!()(+4"
 !"7$,##*"-+"$+/%$/)"-%!"5)?*$)(*$+*"H%A"B)"*#()(*"#%$",')"&+9?*!*7+)"/B%"<*&&%")'/*$)"#+`"&%9#!+/%"%"/B%"):%&&%",')"
+99%-+)()":)!%';)"#*&+(+:)4"u"&()(*" +'<)((+",(+!+;;)(*"!*"&/B%9)"-%!"E?%$&)7!+*F"/*'"/+'C,%"-+:%$&%"<)&/%"-+":)!,();+*'%"
&,--+:+&*"+'"&%+"&%((*$+"/+$/*!)$+"$)##$%&%'()(+:+"-%!!%"&%+"-+9%'&+*'+4"50);+%'-)"/)#)/%"-+"/%'($)$%"7!+"*?+%((+:+"%"-+"*((%'%$%"
,')"?,*')"#%$<*$9)'/%"'%!!%"-+:%$&%"-+9%'&+*'+"):$."+"#$*#$+"$+&,!()(+"$+#*$()(+":+/+'*")!"/%'($*"-%!"?%$&)7!+*"+'";*')":%$-%"
^:%-+">7,$)"'4"f_="9%'($%"+"$+&,!()(+"'%7)(+:+"/*9#)$+$)''*"'%!!%"<)&/%":+)":+)"#+`"!*'()'%"-)!"/%'($*4"
Y+"&%7,+(*"&+"#$%&%'()"+!"?%$&)7!+*"-%!"&+&(%9)"&)'+()$+*"(*&/)'*="/*&($,+(*"&%/*'-*"-+:%$&%"#$*&#%((+:%4"5)"#$+9)="$%!)J
(+:)")!!0)''*"122l="#$%&%'()"!)"#%$<*$9)'/%"-%!"&+&(%9)"&)'+()$+*"(*&/)'*")"/*'<$*'(*"/*'"!%")!($%"$%7+*'+"-0 ()!+)"?)&)(*"&,"
1g"+'-+/)(*$+"-+":)!,();+*'%"%-"%!)?*$)(*"'%!!0)9?+(*"-+",'"#$*7%((*"/*99+&&+*')(*")!"5)?*$)(*$+*"H%A"-)!"H+'+&(%$*"-%!!)"
A)!,(%"^#$*7%((*"A+L%)&_4"5)"#%$<*$9)'/%"-%!!)"6%7+*'%"8*&/)')")##)$%")&&)+"#*&+(+:)="&%';)"'%&&,'"#,'(*"-+"-%?*!%;;)="*&J
&+)"$+&,!()(+"+'"<)&/+)"$*&&)"*")$)'/+*'%4" "?%$&)7!+"-%!!%")!($%"$%7+*'+"&*'*"&/)$+/)?+!+"-)!"&+(*"-%!"H+'+&(%$*"RRR4&)!,(%47*:4+(4
1l"[" 5"A A8UHI"Y "LI5V8Ic N\U"YU55I"MU6DN6HI\GU"YU55I"AI\ 8d"8NAGI\I
D+74"K" !"?%$&)7!+*"-%!"A+&(%9)"A)'+()$+*"8*&/)'*")''*"122l="/*'<$*'(*")"!+:%!!*"');+*')!%4
A%"/*'&+-%$+)9*="+':%/%="!)"#%$<*$9)'/%"-%!"&+&(%9)"&)'+()$+*"(*&/)'*"/*'&+-%$)'-*"+"ag2"+'-+/)(*$+"/+$/)"-+":)!,();+*'%"
%!)?*$)(+"'%!!0)9?+(*"-%!!%"'*&($%");+%'-%"&)'+()$+%"%"$)##$%&%'(+)9*"!)"#%$<*$9)'/%"$%7+*')!%"/*'"!*"&($,9%'(*"-%!"?%$J
&)7!+*"#%$"!0)''*"1223"!)"#%$<*$9)'/%"*((%',()"@"!)"&%7,%'(%O
D+74"b" !"?%$&)7!+*"-%!"A+&(%9)"A)'+()$+*"8*&/)'*")''*"1223
)"/,$)"-+"A)?+')"\,(+"["13
 '"C,%&(*"/)&*"+!"#*&+;+*')9%'(*"-%+"$+&,!()(+"@"/*'/%'($)(*"'%!!%"<)&/%"+'(%$9%-+%"+'"C,)'(*"!)"#%$<*$9)'/%"@"!)"9%-+)"
-%+"$+&,!()(+"/*'&%7,+(+"-)!!%");+%'-%"-%!"&+&(%9)4"
6)##*$()'-*"!)"#%$<*$9)'/%"-%7!+"+'-+/)(*$+"*77%((*"-+":)!,();+*'%"'%!"1223"%"/*'<$*'()?+!+"/*'"+!"122l=")"!+:%!!*"$%7+*J
')!%"&+"$%7+&($)",'"9+7!+*$)9%'(*"-%!!)"#%$<*$9)'/%"'%!!)"9)77+*$)';)"-%+"/)&+="#%$")!/,'+"+'-+/)(*$+"+'"9+&,$)"$+!%:)'(%4"
 '"#)$(+/*!)$%="!%");+%'-%"&)'+()$+%"(%$$+(*$+)!+"&*'*"$+,&/+(%")"/*'&%7,+$%",'"9+7!+*$)9%'(*"-%!!)"#%$<*$9)'/%"'%!"bf4blmm"
-%+"/)&+="9%'($%"#%$"!%");+%'-%"*&#%-)!+%$*J,'+:%$&+()$+%"+!"9+7!+*$)9%'(*"-%!!)"#%$<*$9)'/%"@"#$%&%'(%"'%!"Kg41am"-%+"/)&+4"
64.68%
53.21%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
AUSL
AOU
D+74"i"M%$/%'(,)!%"9%-+)"-+"+'-+/)(*$+"9+7!+*$)(+"'%!"1223"$+&#%((*")!"122l
 !"&+&(%9)"-+":)!,();+*'%"#%$"!0)''*"1223"@")//%&&+?+!%")!"&+(*"+'(%$'%("RRR4:)!,();+*'%&)'+()(*&/)')4&&&,#4+(W"+!"#$%&%'J
(%"$%#*$("@"+'(%$)9%'(%"&/)$+/)?+!%"+'"<*$9)(*"#-<"-)!"&+(*"-%!"5)?*$)(*$+*"H%A
RRR49%&!)?4&&&,#4+(

'!%+!',#!-&./$%OQQR%*$''!% $"0.")!/1$%
*$''$%!-&$/*$%(!/&#!"&$%#.(1!/$
\%+"#)$)7$)>"&,//%&&+:+"&+"+!!,&($)"&+'(%(+/)9%'(%"!)"#%$<*$9)'/%"/*'&%7,+()"+'"*7'+"$%)!(.");+%'-)!%"-%!"&+&(%9)"'%!"
12234
 "$+&,!()(+"-+"/+)&/,')");+%'-)"&*'*"&()(+")')!+;;)(+"%"-+&/,&&+"+'"/*$&*"-0)''*"-,$)'(%"7!+"+'/*'($+"#%$+*-+/+"($)"!0I&&%&&*J
$)(*"6%7+*')!%"%"!%"Y+$%;+*'+"I;+%'-)!+"$%!)(+:+")!!)"#$*7$)99);+*'%"%")!"/*'($*!!*"-%!!)"7%&(+*'%");+%'-)!%4" !"9)')7%9%'("
B)"#$%-+&#*&(*",'"#+)'*"-+"9+7!+*$)9%'(*"/*'");+*'+"&#%/+>/B%"#%$"+'/+-%$%"&,"C,%7!+"+'-+/)(*$+"/*'"#%$<*$9)'/%"&/)$&)"*"
9*!(*"&/)$&)")!">'%"-+"*((%'%$%"#+`"$+&,!()(+"'%!!%"<)&/%":%$-+"-%!"?%$&)7!+*4
u"-)"&*((*!+'%)$%"/B%"!)":)!,();+*'%"@"$%!)(+:)")!"1223=")-"%//%;+*'%"-+"C,%7!+"+'-+/)(*$+"+"/,+"-)(+=")!"9*9%'(*"-%!!)"
#$%-+&#*&+;+*'%"-%!" &%7,%'(%" $%#*$(="'*'"%$)'*")'/*$)"-+&#*'+?+!+4"  '"#)$(+/*!)$%"7!+" +'-+/)(*$+" $%!)(+:+")!!)" &)!,(%"-%!!)"
#*#*!);+*'%"^Ia="I1="Ig="If"%"IK_"<)''*"$+<%$+9%'(*")!"($+%''+*"122bJ122l="9%'($%"7!+"+'-+/)(*$+"-+"#$*/%&&*"-%!!%"#)(*!*7+%"
/$*'+/B%"^/*9#$%&+"'%!"Gaa)_"&*'*"-%!"122l4"A(%&&)"/*&)"#%$"7!+"+'-+/)(*$+"$+7,)$-)'(+"+!"/!+9)"*$7)'+;;)(+:*"^Ua="U3="Ua2="
Uaa_=":+&(*"/B%"!0,!(+9)"+'-)7+'%"-+"/!+9)"@"&()()"%<<%((,)()"+'"()!%")''*4
 "?%$&)7!+"$%!)(+:+")!!%"I;+%'-%"A)'+()$+%"8%$$+(*$+)!+"%"C,%!!+"-%!!%"I;+%'-%"N&#%-)!+%$*JV'+:%$&+()$+%"&*'*"+'"#)$(%"-+<<%J
$%'(+="#%$/Bk"-+:%$&)"@"!)"9+&&+*'%"/B%"C,%&(+"&*77%((+"#%$&%7,*'*"'%!"&+&(%9)"&)'+()$+*4" '"#)$(+/*!)$%="#%$"!%"#$+9%"&*'*"
*77%((*"-+"9*'+(*$)77+*"9*!(+"+'-+/)(*$+"$%!)(+:+")!!%");+*'+"+'($)#$%&%"&,!"(%$$+(*$+*="9%'($%"!%"&%/*'-%"&*'*":)!,()(%"'%!!*"
&#%/+>/*"&,!!)"/)#)/+(."-+"&:*!7%$%")((+:+(."/!+'+/*J&)'+()$+)"-+"%!%:)()"/*9#!%&&+(."%"&,!!)"/)#)/+(."-+"#$*-,$$%"$+/%$/)4
s,%&(0)''*"#%$"!)"#$+9)":*!()=")//)'(*")!"?%$&)7!+*"%")!!0%!%'/*"-%!!%"?%&("#$)/(+/%"-+"/+)&/,')");+%'-)=":%'7*'*"#$%J
&%'()(%"!%"9)##%");+%'-)!+="/B%"9*&($)'*"&+)"!)"#%$<*$9)'/%"-%!!0)''*"1223"&+)"!0)'-)9%'(*"-)!"122l")!"12234"M%$"/+)&/,')"
);+%'-)"&*'*"&()(%"/$%)(%"($%"9)##%="/*$$+&#*'-%'(+")+"!+:%!!+"%&&%';+)!+"-+")&&+&(%';)="&%!%;+*')'-*")!/,'+"+'-+/)(*$+"-%!"
?%$&)7!+*"/*'&+-%$)(+"9)77+*$9%'(%"&+7'+>/)(+:+"#%$"!0*&#%-)!%="+!"(%$$+(*$+*"%"!)"#$%:%';+*'%4"A,!!0)&&%"-%!!%"v="&+"!%77%"!)"
#%$<*$9)'/%"1223"-%7!+"+'-+/)(*$+"$+&#%((*")!":)!*$%"9%-+*"$%7+*')!%="9%'($%"&,!!0)&&%"-%!!%"w"&+"($*:)"+!"($%'-="*::%$*"+!"
9+7!+*$)9%'(*"*"#%77+*$)9%'(*"1223"$+&#%((*")!":)!*$%"122l4"\%!!*"&#%/+>/*"#%$"*7'+"+'-+/)(*$%="+!"($%'-"@"/)!/*!)(*"/*9%"
$)##*$(*"($)"!)":)$+);+*'%"122lJ1223"%"!)"-+&()';)"-%!":)!*$%");+%'-)!%"122l"$+&#%((*")!!)"?%&("#$)/(+/%"1223="*::%$*"!)"
#%$/%'(,)!%"-+"&($)-)"#%$/*$&)"$+&#%((*")!!)"&($)-)"#%$/*$$+?+!%4
 !"C,)-$)'(%"+'")!(*")"-%&($)"+-%'(+>/)"C,%7!+"+'-+/)(*$+"/B%"B)''*",')"?,*')"#%$<*$9)'/%"%"&*'*")'/B%"+'"9+7!+*$)9%'J
(*W"'%!"C,)-$)'(%"+'"?)&&*")"-%&($)="+':%/%="7!+"+'-+/)(*$+"-)"(%'%$%"&*((*"/*'($*!!*"#%$/Bk"+'"#%77+*$)9%'(*="&%##,$"/*'"
?,*'+"$+&,!()(+4" '")!(*")"&+'+&($)"7!+"+'-+/)(*$+"/*'"#%$<*$9)'/%"+'<%$+*$+")!!)"9%-+)"$%7+*')!%"9)"+'"9+7!+*$)9%'(*="#%$"/,+"
+-%'(+>/)(*"/*9%"E&,!!)"&($)-)"7+,&()FW"+'>'%"+'"?)&&*")"-%&($)"7!+"+'-+/)(*$+"-+"%!%:)()"/$+(+/+(."+'"C,)'(*"'*'"&*!)9%'(%"
/*'"&/)$&)"#%$<*$9)'/%"9)")'/B%"+'",!(%$+*$%"#%77+*$9)9%'(*4
Azienda X 
 
D+74"a"J"H)##)"I;+%'-)!%
g1"["MI68U" "J" 5"A A8UHI"Y "LI5V8Ic N\U
34%';%>9=M?=:;@H9%<955L!B65%3%<7%);66;%1;==;=;
50);+%'-)"I,&!"a"-+"H)&&)"G)$$)$)"#$%&%'()",')"#%$<*$9)'/%"'%!"/*9#!%&&*")??)&()';)"#*&+(+:)="9)"/*'",'"&*&()';+)!%"
($%'-"+'"9+7!+*$)9%'(*O"'%7!+",!(+9+"-,%")''+":+"@"&()(*",'*"&#*&()9%'(*"&+7'+>/)(+:*"-%7!+"+'-+/)(*$+":%$&*"!%"<)&/%"/%'($)!+"
-%!"?%$&)7!+*4"M%$9)'7*'*"#%$h")!/,'+"#,'(+")'/*$)"<*$(%9%'(%"/$+(+/+4
M%$"C,)'(*"$+7,)$-)"!)"/)#)/+(."-+"#%$&%7,+$%"!%"&($)(%7+%"$%7+*')!+=" !0I;+%'-)"B)"!)"9+7!+*$%"#%$<*$9)'/%"$%7+*')!%"
&,!!)"7%&(+*'%"-%!"-*!*$%"^+'-+/)(*$%"Sf_="&+)"#%$"+!"/*'&,9*"-+"<)$9)/+"*##+*-+"^Sf4a4a_"/B%"#%$"!0%!%:)()"&*--+&<);+*'%"-%+"
#);+%'(+"+'"#$*'(*"&*//*$&*"/+$/)"+!"/*'($*!!*"-%!"-*!*$%"^ Sf414a_4"6+7,)$-*")7!+"&/$%%'+'7"*'/*!*7+/+="*((+9)"!)"#)$(%"$%!)(+:)"
)!!0)-%&+*'%"-%!!*"&/$%%'+'7"9)99*7$)>/*"^SK4a41_"%"-%!!)"/%$:+/%",(%$+')"^SK4141_="/B%"&*'*"!%"?%&("#$)/(+/%"$%7+*')!+="
9%'($%"@")'/*$)"9*!(*"-%?*!%"!0%&(%'&+*'%"-%!!*"&/$%%'+'7"/*!*$%(()!%"^SK4g4a_="&();+*')$+*"+'(*$'*")!"12m4"G$+(+/)"+'*!($%"
!)"7%&(+*'%"-%+"-)(+"^+'-+/)(*$%"Sl_="/*'"#$*?!%9)(+/B%"$%!)(+:%")!!)"(%9#%&(+:+(."-+"+':+*"-%+"-)(+")!!)"$%7+*'%4
6%!)(+:)9%'(%")!!)":)!,();+*'%"&*/+*J&)'+()$+)="$+9)'%"!)"/$+(+/+(."$+7,)$-*")!"7*:%$'*"-%!!)"-*9)'-)"^Ga_O"+!"()&&*"-+"
*&#%-)!+;;);+*'%=")'/B%"&%"+'"-+9+',;+*'%="@"+!"#+`"%!%:)(*")"!+:%!!*"$%7+*')!%"/*'",'":)!*$%"-+"aif=11"$+/*:%$+"#%$"9+!!%"
)?+()'(+4" '"#)$(+/*!)$%"%9%$7%",'"%//%&&+:*",(+!+;;*"-%!"$%7+9%"-+"$+/*:%$*"#%$"+"$+/*:%$+"*$-+')$+",$7%'(+="+"$+/*:%$+"9%-+/+"
#%$"%(."+'<%$+*$%")"bf")''+"%"+"Y)XJT*&#+()!"/B+$,$7+/+4"S,*'%"#%$<*$9)'/%"&+"$+&/*'($)'*"+':%/%"'%!!0+'-+/)(*$%"-%!!)"C,)!+(."
/!+'+/)"^GK_="+'"#)$(+/*!)$"9*-*"'%!!)"#%$/%'(,)!%"-+"#$*&()(%/(*9+%"($)'&,$%($)!+"^GK4g_"%"'%!!)"#%$/%'(,)!%"-+":%'(+!);+*'+"
9%//)'+/B%"'*'"+':)&+:%"^GK4l_="/B%"B)"!)"&%/*'-)"9+7!+*$%"#%$<*$9)'/%"-*#*"!0INV"M+&)')4"H*!(*"?,*'+")'/B%"+"$+&,!()(+"
$%!)(+:+")!!%")((+:+(."-+"&:+!,##*"-%!"&+&(%9)"-+"+'/+-%'("$%#*$(+'7O"!0I;+%'-)"'%!!0)''*"1223"B)"%<<%((,)(*",'"(*()!%"-+"1gi"
),-+("^Gb414a_"%"a3K"$)&&%7'%"-+"9*$()!+(."%"9*$?+!+(."^Gb4141_4
 '"9+7!+*$)9%'(*"$+&#%((*")!"122l"!0+'-+/)(*$%"Gaa"U<>/)/+)")&&+&(%';+)!%"-%!!%"#)(*!*7+%"/$*'+/B%="+'"#)$(+/*!)$"9*-*"
+!"()&&*"-+"*&#%-)!+;;);+*'%"#%$"SMGN"/B%"@"/)!)(*"-)"3a=l")"f3=13"$+/*:%$+"#%$"a224222"$%&+-%'(+4"G$+(+/)"+':%/%"!)"#)$(%"
$%!)(+:)")!!)"&)!,(%"9%'()!%"^GaK_="/*'",'"%!%:)(*"()&&*"-+"$+/*:%$+"$+#%(,(+"#%$"#)(*!*7+%"#&+/B+)($+/B%4
6+7,)$-*")!!)"<)$9)/%,(+/)="$+9)'%"/$+(+/)"!0)##$*#$+)(%;;)"#$%&/$+((+:)"^G3_="&()?+!%"%"'%!!)"9%-+)"!)"&#%&)"<)$9)/%,J
(+/)"(%$$+(*$+)!%"#$*J/)#+(%"^Da2_="9%'($%"@"+'"9+7!+*$)9%'(*"!0%<>/+%';)"#$%&/$+((+:)"^Da1_="/B%"&+")((%&()"/*9%"&%/*'-)"
?%&("#$)/(+/%"$%7+*')!%4
5)":)!,();+*'%"%&(%$')"-)()"-)+"/+(()-+'+"&+"/*!!*/)"(,(()"+'"<)&/+)":%$-%="9%'($%"C,%!!)"-%7!+",(%'(+"-%!"#$*'(*"&*//*$&*"
@")--+$+((,$)"+'"<)&/+)":%$-%"&/,$*4" '*!($%"&+"%:+-%';+)"!)"?%&("#$)/(+/%"$%!)(+:)9%'(%")!!)":)!,();+*'%"-%+"/+(()-+'+"&,!!0)&J
&+&(%';)"-%!!)"#%-+)($+)"-+"!+?%$)"&/%!()"^Ya_4"G$+(+/)"+':%/%"!)"&+(,);+*'%"$%!)(+:)")!!)":)!,();+*'%"+'(%$')O"7!+"+'-+/)(*$+"U1"
M%$/%'(,)!%"-+")&&%';)"%"Ug"8)&&*"-+"+'<*$(,'+"&+"/*'<%$9)'*="/*9%"7+."'%!"122l="+'")$%)")$)'/+*'%4
50I;+%'-)" #$%&%'()" !)" 9+7!+*$%" #%$<*$9)'/%" $%7+*')!%" $%!)(+:)9%'(%" )!!0+'-+/)(*$%" Dab" U<>/+%';)" %" U<>/)/+)" '%!!)"
A+/,$%;;)"I!+9%'()$%" %" \,($+;+*'%" ^AMLJ I\_=" 9%'($%" !0+'-+/)(*$%" Dai" G*&(*" #$*J/)#+(%" %:+-%';+)" ,')" &#%&)" %!%:)()" -+"
a4if2"%,$*"$+&#%((*")-",')"9%-+)"$%7+*')!%"-+"a4blf=K"%,$*4"G*9#!%&&+:)9%'(%"?,*'*"!0+'-+/)(*$%"-+"%C,+!+?$+*"%/*'*9+/*"
$%--+(,)!%"^Da_=")'/B%"&%"+'"/)!*="9%'($%"@")'/*$)"/$+(+/*"!0+'-+/%"-+"/*9#%'&);+*'%"^Daa_="-*:%"+"/*&(+"#%$"!%"<,7B%"%q($)J
$%7+*')!+"&,#%$)'*"+"$+/):+"#%$"!%")(($);+*'+4
)"/,$)"-+"A)?+')"\,(+"["gg
D+74"1"J"A+&(%9)"-+":)!,();+*'%"1223"-%!!0I,&!"a"HG
Indicatori con la migliore performance a livello regionale 
A6.3.2 % binge e fuori pasto consigliati dal medico di bere meno 
B16.2 Front office 
B4.1.1 Consumo territoriale di farmaci oppioidi (convenzionata e diretta) 
B5.1.2 Adesione screening mammografico 
B5.2.2 Adesione screening cervice uterina 
C13.2.1 Tasso di prestazioni TAC std per 1000 residenti 
D1 Valutazione dei cittadini sull’assistenza di pediatria di libera scelta 
F12a.7 % ACE inibitori associati a brevetto scaduto (Antiipertensivi) 
F15.4.2 Qualità 
F16.1.2 Flussi informativi con modulistica non conforme 
F16.8.1 Farmacosorveglianza-ingrossi 
D+74"g"J"S%&("M$)/(+/%&"-%!!0I,&!"a"HG
gf"["MI68U" "J" 5"A A8UHI"Y "LI5V8Ic N\U
 
D+74"f"J"H)##)"*&#%-)!%"I,&!"a"HG" D+74"K"J"U!%'/*"+'-+/)(*$+"*&#%-)!%
D+74"b"J"H)##)"(%$$+(*$+*"I,&!"a"HG" D+74"i"J"U!%'/*"+'-+/)(*$+"(%$$+(*$+*
D+74"l"J"H)##)"#$%:%';+*'%"I,&!"a"HG" D+74"3"J"U!%'/*"+'-+/)(*$+"#$%:%';+*'%
)"/,$)"-+"A)?+')"\,(+"["gK
O4%';%>9=M?=:;@H9%<955L!B65%O%<7%'BHH;
5)"#%$<*$9)'/%"-%!!0I,&!"1"-+"5,//)"'%!"1223")##)$%"?,*')="/*'"',9%$*&+"#,'(+"-+"<*$;)"%"C,)!/B%"/$+(+/+(.="/*9#!%&&+J
:)9%'(%"+'"<*$(%"9+7!+*$)9%'(*4"50I;+%'-)"B)"?%'"a3"?%&("#$)/(+/%"&,"+'-+/)(*$+"&#%/+>/+4
A+"$+!%:)'*"*((+9+"$+&,!()(+"&,+"(%9#+"-+")((%&)"#%$"!%":+&+(%"&#%/+)!+&(+/B%"^Sg_"%"#%$"!%"#$%&();+*'+"-+"-+)7'*&(+/)"&($,J
9%'()!%"^Saf_4"I'/B%"!)"/*#%$(,$)":)//+')!%"#$%&%'()",'0*((+9)"#%$<*$9)'/%=")'/B%"&%"+'"/)!*"$+&#%((*")!!0)''*"122l="+'"
#)$(+/*!)$"9*-*"&,!!)"/*#%$(,$)"-%!":)//+'*")'(+'n,%';)!%"#%$"7!+",!($)&%&&)'()/+'C,%''+"^Gi41_4" '"'%((*"9+7!+*$)9%'(*"
+':%/%" !)" (%9#%&(+:+(."-+" ($)&9+&&+*'%"-%+"-)(+")!" &+&(%9)" +'<*$9)(+:*"$%7+*')!%" ^Sl4a_="/B%"/*$$+&#*'-%:)")-",'"#,'(*"
)$)'/+*'%"'%!"?%$&)7!+*"122l"9%'($%"'%!"1223"&+"/*!!*/)"'%!":%$-%"&/,$*4"S,*'+"$+&,!()(+"&+"/*'<%$9)'*"#%$"!)"/*9,'+/);+*'%"
%"#)$(%/+#);+*'%"-%!"/+(()-+'*"^Sab_"%"#%$"7!+"&/$%%'+'7"*'/*!*7+/+"^SK_="/*'"!)"?%&("#$)/(+/%"$%!)(+:)9%'(%")!!0%&(%'&+*'%"
-%!!*"&/$%%'+'7"9)99*7$)>/*"^SK4a4a_4
6+7,)$-*")!!)":)!,();+*'%" &*/+*J&)'+()$+)" &+"*&&%$:)",'",!(%$+*$%"9+7!+*$)9%'(*"-%!!)"7+."?,*')"/)#)/+(."-%!!0I;+%'J
-)"-+"7*:%$')$%"!)"-*9)'-)="&+)")"!+:%!!*"*&#%-)!+%$*"/B%"(%$$+(*$+)!%="'*'/Bk"'%!!0)##$*#$+)(%;;)"-%!!0%$*7);+*'%"-%!!%"
#$%&();+*'+"9%-+/B%"^Gf_"%"/B+$,$7+/B%"^Gaf_"%"-%!!)"-%7%';)"9%-+)"#$%J*#%$)(*$+)"#%$"+'(%$:%'(+"/B+$,$7+/+"#$*7$)99)(+"
^Gg_4" '"#)$(+/*!)$%"!0I;+%'-)"B)"!)"9+7!+*$%"#%$<*$9)'/%"$%7+*')!%"&,!!0+'-+/)(*$%"Gf4fO"?%'"+!"3am"-%!!%"/*!%/+&(%/(*9+%"
!)#)$*&/*#+/B%":%'7*'*"%<<%((,)(%"+'"Y)XJA,$7%$X"*"$+/*:%$*"*$-+')$+*"2Ja"7+*$'*4
\%!!0)9?+(*"-%!!)"C,)!+(."/!+'+/)="@"/$+(+/*"!0+'-+/)(*$%"$%!)(+:*")+"$+/*:%$+"$+#%(,(+"%'($*"g2"7+*$'+"#%$"!)"&(%&&)"HYG"
^GK4a_="+'"#)$(+/*!)$%"#%$"+"$+/*:%$+"9%-+/+="9%'($%"@"'*(%:*!9%'(%"9+7!+*$)()"!)"(%9#%&(+:+(."-%7!+"+'(%$:%'(+")!"<%9*$%="
*::%$*"7!+"+'(%$:%'(+"%<<%((,)(+"%'($*"1"7+*$'+"-)!!0)99+&&+*'%"^GK41_"/B%"#)&&)'*"-)!"f2m"'%!"122l")!"bam"'%!"12234"A,!!)"
7%&(+*'%"-%!"$+&/B+*"/!+'+/*" !0I;+%'-)"&+"-+&(+'7,%"+'"6%7+*'%"8*&/)')"#%$" +!"#+`"?)&&*" +'-+/%"-+"$+/B+%&(%"-+"$+&)$/+9%'(*"
^Gb=a_=",!(%$+*$9%'(%"-+9+',+(%"$+&#%((*")!"122l4"T)"+'*!($%"*((%',(*"*((+9+"$+&,!()(+"'%!!)",(+!+;;*"-%!!0),-+("/!+'+/*"^ Gb414a_"
9%'($%"@")'/*$)"&/)$&)"!)"-+<<,&+*'%"-%!!%"$)&&%7'%"-+"9*$()!+(."%"9*$?+!+(."^Gb4141_4"A,!!0+'-+/)(*$%"9)(%$'*J+'<)'(+!%"^Gi_"
&+"$+!%:)",')"7$*&&)"/$+(+/+(."#%$"C,)'(*"$+7,)$-)"!)"#%$/%'(,)!%"-+"#)$(+"/%&)$%+"^Gi4a_"%"&*#$)((,((*"#%$"!%"<,7B%"#%$"#)$(*"
^Gi4K_="/B%"@"+!"#%77+*$%"$+&,!()(*")"!+:%!!*"$%7+*')!%W"&+"$+9)$/)"#%$h"9*!(*"#*&+(+:)9%'(%"!)"'*(%:*!%"$+-,;+*'%"-%!"$+/*$&*"
)!!0%#+&+*(*9+)"-)!"KKm"-%!"122l")!"13m"-%!"12234
N((+9)"!)":)!,();+*'%"-%!"(%$$+(*$+*="/*'"7!+"+'-+/)(*$+"Gl)" '(%7$);+*'%"*&#%-)!%J(%$$+(*$+*"%"GaK"A)!,(%"9%'()!%"/B%"
&+"#*&+;+*')'*"+'"<)&/+)":%$-%="%"!0+'-+/)(*$%"Gaa"U<>/)/+)")&&+&(%';+)!%"-%!!%"#)(*!*7+%"/$*'+/B%"&,!":%$-%"&/,$*"/B%"$+&,!()"
%&&%$%"!)"?%&("#$)/(+/%"$%7+*')!%="+'"'%((*"9+7!+*$)9%'(*"$+&#%((*")!!0)''*"#$%/%-%'(%4"I'/B%"+"/+(()-+'+"-)''*"?,*'%":)!,J
();+*'+"&,!!%")((+:+(."(%$$+(*$+)!+="+'"#)$(+/*!)$%"&,!!)"#%-+)($+)"-+"!+?%$)"&/%!()"^Ya_"%"&,!!0)((+:+(."&#%/+)!+&(+/)")9?,!)(*$+)!%"
^Yg_4
S,*')"@")'/B%"!)"#%$/%;+*'%"-%+"/+(()-+'+"$+7,)$-*"!)"<,';+*')!+(."-%!"M$*'(*"A*//*$&*"^Yl)_="'*'*&()'(%":+"@",')"!+%:%"
n%&&+*'%"-)!"122l4
N((+9)"#%$<*$9)'/%"$%!)(+:)")!"()&&*"-+"+'<*$(,'+"-%+"-+#%'-%'(+"^Ug_"/B%":%-%"!0I;+%'-)"#*&+;+*')$&+"'%!":%$-%"&/,$*="
/*9%"&%/*'-*":)!*$%"9+7!+*$%"$%7+*')!%4"M,$($*##*"'*'"&+"$+&/*'($)")!/,'"9+7!+*$)9%'(*"+'"9%$+(*")!!)"#%$/%'(,)!%"-%!!%"
)&&%';%"-%!"#%$&*')!%"^U1_="/B%"$+&,!()"%&&%$%")--+$+((,$)"#%77+*$)()"$+&#%((*")!"122l4
 !"/*&(*"#$*J/)#+(%"^Dai_"$+&,!()"%&&%$%")'/*$)"($)"+"#+`")!(+"+'"8*&/)')"'*'*&()'(%",'"!%77%$*"9+7!+*$)9%'(*"$+&#%((*")!"
122l"%"!)"&#%&)"<)$9)/%,(+/)"(%$$+(*$+)!%"#$*J/)#+(%"^Da2_="#%77+*$)()"$+&#%((*")!"122l="@"!)"#+`")!()"+'"8*&/)')4"\*'*&()'(%"
/+h" !0I;+%'-)"*((+%'%",'"*((+9*"$+&,!()(*"&,!!0%C,+!+?$+*"%/*'*9+/*"$%--+(,)!%"^Da_="$)77+,'7%'-*" +!"#)$%77+*"-+"?+!)'/+*"
^Da4a_="?%&("#$)/(+/%"$%7+*')!%="%"):%'-*")--+$+((,$)",')"7%&(+*'%"&)'+()$+)"^Da41_"+'")((+:*"-%!"1=bim"%"/*'"($%'-"+'"),9%'J
(*4"A+"$+!%:)",')"?,*')"#%$<*$9)'/%"&,!!0%<>/+%';)"#$%&/$+((+:)"<)$9)/%,(+/)"^ Da1_="&*&(%',()"-)!!0)9#+*",(+!+;;*"-+"<)$9)/+"
7%'%$+/+4"A+"%:+-%';+)")!($%&x",'"'%((*"9+7!+*$)9%'(*"-%!!0%<>/+%';)"%"-%!!0%<>/)/+)"#%$"!)"#$%:%';+*'%"&,+"!,*7B+"-+"!):*$*"
^DaK_"$+&#%((*")!!*"&/*$&*")''*"%-",'"?,*'"$+&,!()(*"'%!!0)9?+(*"-%!!)"&+/,$%;;)")!+9%'()$%"%"&)'+(."#,??!+/)":%(%$+')$+)"
^Dab_4
gb"["MI68U" "J" 5"A A8UHI"Y "LI5V8Ic N\U
D+74"a2"J"A+&(%9)"-+":)!,();+*'%"1223"-%!!0I,&!"1"5V
 
Indicatori con la migliore performance a livello regionale 
A1.1 Mortalità nel primo anno di vita 
A6.4.1 % fumatori 
B14 Tempi di attesa per prestazioni di diagnostica 
B3 Tempi di attesa per visite specialistiche 
B5.1.1  Estensione screening mammografico  
C11a.1.1 Tasso ospedalizzazione scompenso per 100.000 residenti (50-74 anni) 
C11a.2.1 
Tasso ospedalizzazione diabete globale per 100.000 residenti (20-74 
anni) 
C4.4 
% colecistectomie laparoscopiche in day-surgery e ricovero ordinario 0-
1 giorno 
C6.1 Indice di richieste di risarcimento 
F1.1 Equilibrio economico generale 
F15.1.6 
Copertura del Territorio riferita al Numero di Cantieri Visitati rispetto al 
Numero di Cantieri in Carico 
F15.4.1 Puntualità rispetto ai flussi 
F15.4.2 Qualità 
F16.1.1 Flussi informativi in ritardo 
F16.1.2 Flussi informativi con modulistica non conforme 
F16.1.3 Qualità dei dati 
F16.3.1 Campioni eseguiti per i piani PNAA e PNR 
F16.5.2 PF4/personale come da Country Profile 
F16.8.1 Farmacosorveglianza-ingrossi 
 !"#$%%$&$'()*$+,-.*!.()$/(00123)0$4$56
-$.3,-$/!$7-8!9-$:3*!$;$<=
 !"#$%4$&$>-??-$@)?(/-0($23)0$4$56  !"#$%<$&$A0(9.@$!9/!.-*@,!$@)?(/-0(
 
 !"#$%B$&$>-??-$*(,,!*@,!@$23)0$4$56  !"#$%C$&$A0(9.@$!9/!.-*@,!$*(,,!*@,!@
 !"#$%D$&$>-??-$?,(E(9F!@9($23)0$4$56  !"#$%=$&$A0(9.@$!9/!.-*@,!$?,(E(9F!@9(
<G$;$+2HIA$J$&$J5$7J7IA>2$KJ$L256I2MJN:A
 !"#$"%&'()'*$+,&"-&../012." "-3"4325)3$
5-$?(,O@,P-9.($/(00-$23)0$<$/!$+!)*@!-$-??-,($.@P?0())!E-P(9*($83@9-Q$.@9$P@0*!$?39*!$.@9.(9*,-*!$9(00($O-).($E(,/!$($
E(,/($).3,@$/(0$8(,)-"0!@Q$($?@.R!))!P!$!9$F@9($.,!*!.R($S<$?39*!$!9$O-).!-$-,-9.!@9($($%$9(0$,@))@T#
H!"3-,/@$-00($)*,-*("!($,("!@9-0!$012F!(9/-$,-""!39"($@**!P!$,!)30*-*!$)300-$.@?(,*3,-$E-..!9-0($S'=TQ$)3!$*(P?!$/!$-**()-$
?(,$0($?,()*-F!@9!$)?(.!-0!)*!.R($-P830-*@,!-0!$S'<T$($/!$/!-"9@)*!.-$)*,3P(9*-0($S'%BTQ$9@9.RU$)300-$*(P?()*!E!*V$/!$*,-)P!)&
)!@9($/(!$/-*!$-0$)!)*(P-$!9O@,P-*!E@$,("!@9-0($S'GTQ$9(**-P(9*($P!"0!@,-*-$,!)?(**@$-0$4WWG#$X@9*!93-$-/$())(,($.,!*!.-Q$!9&
E(.(Q$0-$?-,*($,(0-*!E-$-"0!$).,((9!9"$@9.@0@"!.!$S'CTQ$.R($)!$*,@E-$!9$O-).!-$"!-00-$P-$.@9$0-$?(""!@,($?(,O@,P-9.($,("!@9-0(Q$
!9$?-,*!.@0-,$P@/@$,(0-*!E-P(9*($-0$.@0@9$,(**@$/@E($9@9$,!)30*-$-9.@,-$-EE!-*@$!0$?,@",-PP-$/!$).,((9!9"#
51-F!(9/-$.@9O(,P-$@**!P($?(,O@,P-9.($ )30$ *-))@$/!$@)?(/-0!FF-F!@9($ SX%TQ$ )3001(OY.!(9F-$ SX4-Q$X<T$($ )300-$Z3-0!*V$
.0!9!.-Q$P!"0!@,-9/@$9(**-P(9*($!0$,!)30*-*@$,(0-*!E@$-00-$?(,.(9*3-0($/!$O,-**3,($/(0$O(P@,($@?(,-*($(9*,@$4$"!@,9!Q$.R($
-3P(9*-$/-0$<C[$/(0$4WWG$-$Z3-)!$!0$DG[$/(0$4WW\#$'3@9-$01-??,@?,!-*(FF-$P(/!.-$SX%BTQ$P(9*,($!9$Z3(00-$.R!,3,"!.-$)@9@$
-9.@,-$).-,)!$!$,!)30*-*!$,(0-*!E!$-00-$?(,.(9*3-0($/!$K,"$5A2$(,@"-*!$)(.@9/@$"0!$)*-9/-,/$!9$K-]&73,"(,]$@$!9$,!.@E(,@$@,/!&
9-,!@$W&%$"!@,9@$SXB#4T$($-00-$?(,.(9*3-0($/!$K,"$P(/!.!$/!P())!$/-$,(?-,*!$.R!,3,"!.!$9(!$,!.@E(,!$@,/!9-,!$SXB#%#%TQ$-9.R($
)($Z3()*130*!P@$!9/!.-*@,($^$P@0*@$P!"0!@,-*@$,!)?(**@$-0$4WWGQ$/!P!93(9/@$/-0$<G[$-0$<W[#$512F!(9/-$@**!(9($!0$)(.@9/@$
P!"0!@,$,!)30*-*@$,("!@9-0($?(,$0-$Z3-0!*V$.0!9!.-$SXCTQ$/@E3*@$?,!9.!?-0P(9*($-0$9@*(E@0($P!"0!@,-P(9*@$.@9)("3!*@$9(00-$
?(,.(9*3-0($/!$O,-**3,($/(0$O(P@,($@?(,-*($(9*,@$4$"!@,9!$SXC#4TQ$.R($P!"0!@,-$/-0$<C[$-$8(9$!0$DG[$,-""!39"(9/@$0-$*(,F-$
P!"0!@,$?(,O@,P-9.($-F!(9/-0(#$7300-$"()*!@9($/(0$,!).R!@$.0!9!.@Q$0-$)!*3-F!@9($^$P!"0!@,-*-Q$.@9$39-$/!P!93F!@9($9@*(E@0($
/(00($,!.R!()*($/!$,!)-,.!P(9*@$SXD#%T$($39-$83@9-$/!OO3)!@9($/("0!$23/!*$SXD#4#%T$P(9*,($0($,-))("9($/!$P@,*-0!*V$($P@,8!0!*V$
SXD#4#4T$)@9@$-9.@,-$?@.@$/!OO3)(#
>@0*@$83@9-$0-$E-03*-F!@9($/(0$*(,,!*@,!@Q$)!-$,!"3-,/@$-00-$.-?-.!*V$/!$"()*!@9($/(00($?-*@0@"!($.,@9!.R($SX%%TQ$/@E($
*3**!$"0!$!9/!.-*@,!$/!$E-03*-F!@9($)@9@$!9$P!"0!@,-P(9*@Q$)!-$,(0-*!E-P(9*($-00-$)-03*($P(9*-0($SX%CT#$I-0!$-)?(**!$E(9"@9@$
,!0(E-*!$/-!$.!**-/!9!$.R($/!O-**!$/-99@$@**!P($E-03*-F!@9!$/(00-$?(/!-*,!-$/!$0!8(,-$).(0*-$SK%T$($/(00-$P(/!.!9-$/!$8-)($SK4T#$
2??-,($.,!*!.@Q$!9E(.(Q$!0$*-))@$/!$?,()*-F!@9!$)?(.!-0!)*!.R($SX%<TQ$!9$?-,*!.@0-,$P@/@$,(0-*!E-P(9*($-00($I2XQ$.R($E(9"@9@$
?,().,!**($P@0*@$?!_$.R($9(00($-0*,($-F!(9/($S==$.@9*,@$39-$P(/!-$/!$CC$?(,$%#WWWT
H!"3-,/@$ -00-$ O-,P-.(3*!.-Q$ 01-??,@?,!-*(FF-$ ?,().,!**!E-$ SX\T$ @**!(9($ 39-$ ).-,)-$ ?(,O@,P-9.(Q$ !9$ ?-,*!.@0-,$P@/@$
,(0-*!E-P(9*($-"0!$!9!8!*@,!$/!$?@P?-$?,@*@9!.-$($-"0!$-9*!/(?,())!E!Q$P(9*,($01(OY.!(9F-$?,().,!**!E-$S %4-T$^$83@9-$(/$!9$
P!"0!@,-P(9*@$,!)?(**@$-0$4WWG`$)!$(E!/(9F!-$!9O-**!$39$)!"9!Y.-*!E@$-3P(9*@$/(!$.@9)3P!$/(!$O-,P-.!$"(9(,!.!#
H!P-9($?39*@$/!$-**(9F!@9($)30$8(,)-"0!@Q$39!.@$!9/!.-*@,($!9$O-).!-$,@))-Q$0-$?(,.(9*3-0($/!$-))(9F($SA4TQ$.R($,("!)*,-$
!0$?(""!@,$,!)30*-*@$,("!@9-0(#
a0!$!9/!.-*@,!$9(00-$/!P(9)!@9($/!$E-03*-F!@9($/(001(OY.!(9F-$?,()(9*-9@$*3**!$,!)30*-*!$?@)!*!E!Q$!9$?-,*!.@0-,$P@/@$01(OY&
.!(9F-$/(00-$?,(E(9F!@9($)3!$03@"R!$/!$0-E@,@$S %CT$($!0$.@)*@$?,@&.-?!*($S %=T$.R($^$!0$)(.@9/@$?!_$8-))@$!9$I@).-9-#$512F!(9&
/-$R-$!9@0*,($39-$83@9-$?(,O@,P-9.($)3001(Z3!0!8,!@$(.@9@P!.@$,(//!*3-0($S %TQ$!9$?-,*!.@0-,($9(00-$"()*!@9($)-9!*-,!-#
-$.3,-$/!$7-8!9-$:3*!$;$<\
 !"#$%G$&$7!)*(P-$/!$E-03*-F!@9($4WW\$/(00123)0$<$+I
Indicatori con la migliore performance a livello regionale 
A5 Tasso di anni di vita potenzialmente persi (PYLL) 
F15.4.1 Puntualità rispetto ai flussi 
F15.4.2 Qualità 
F16.1.1 Flussi informativi in ritardo 
F16.1.2 Flussi informativi con modulistica non conforme 
F16.1.3 Qualità dei dati 
F16.7.2 Check list caprini 
F16.8.1 Farmacosorveglianza-ingrossi 
 !"#$%\$&$'()*$+,-.*!.()$/(00123)0$<$+I
BW$;$+2HIA$J$&$J5$7J7IA>2$KJ$L256I2MJN:A
 !"#$4W$&$>-??-$@)?(/-0($23)0$<$+I  !"#$4%$&$A0(9.@$!9/!.-*@,!$@)?(/-0(
 !"#$44$&$>-??-$*(,,!*@,!@$23)0$<$+I  !"#$4<$&$A0(9.@$!9/!.-*@,!$*(,,!*@,!@
 !"#$4B$&$>-??-$?,(E(9F!@9($23)0$<$+I  !"#$4C&$A0(9.@$!9/!.-*@,!$?,(E(9F!@9(
-$.3,-$/!$7-8!9-$:3*!$;$B%
6!"#$"%&'()'*$+,&"-&../012."6"-3"4'$5)
51-F!(9/-$6)0$B$/!$+,-*@$9(0$4WWG$,("!)*,-$39-$?(,O@,P-9.($9(0$.@P?0())@$-88-)*-9F-$?@)!*!E-Q$.-,-**(,!FF-*-$/-$9@*(E@&
0!$?39*!$/!$O@,F-Q$*-9*@$.R($)3$/!E(,)!$!9/!.-*@,!$.@9)("3($0-$8()*$?,-.*!.($,("!@9-0(Q$P-$-9.R($?(,)!)*(9*!$.,!*!.!*V$!9$Z3-9*@$
,()*-9@$/-$.@P?0(*-,($"0!$-/("3-P(9*!$)*,3**3,-0!$($O39F!@9-0!$,(-0!FF-*!$9(0$.@,)@$/(001-99@#
51-F!(9/-$,("!)*,-$0-$8()*$?,-.*!.($)3001!9/!.-*@,($,(0-*!E@$-"0!$)*!0!$/!$E!*-$S2DTQ$($!9$?-,*!.@0-,($)300-$?(,.(9*3-0($/!$
O3P-*@,!$.@9)!"0!-*!$/-0$P(/!.@$/!$)P(**(,($/!$O3P-,($S2D#B#4T#
X@P?0())!E-P(9*($83@9-$0-$.-?-.!*V$/!$?(,)("3!P(9*@$/(00($)*,-*("!($,("!@9-0!Q$.@9$@**!P!$,!)30*-*!$)300($/@9-F!@9!$/!$
@,"-9!$S'DTQ$)3!$*(P?!$/!$-**()-$?(,$0($?,()*-F!@9!$/!$/!-"9@)*!.-$)*,3P(9*-0($S'%BT$($)300($E-..!9-F!@9!$S'=TQ$/@E($012F!(9/-$
O@,9!).($0-$P!"0!@,($.@?(,*3,-$-$0!E(00@$,("!@9-0(Q$!9$?-,*!.@0-,$P@/@$)300($E-..!9-F!@9!$-9*!9b3(9F-0!$-"0!$30*,-)())-9*-.!9&
Z3(99!$S'=#4T#$'3@9@$!0$0!E(00@$/("0!$).,((9!9"$@9.@0@"!.!$S'CTQ$.R($@**!(9($!0$)(.@9/@$P!"0!@,$,!)30*-*@$-$0!E(00@$,("!@9-0(#$
H!P-9($?,@80(P-*!.-$0-$"()*!@9($/(0$/@0@,($S'BTQ$/@E($)!$,("!)*,-$0-$?(""!@,$?(,O@,P-9.($-$0!E(00@$,("!@9-0(`$^$8-))@$!0$
.@9)3P@$)!-$/!$O-,P-.!$@??!@/!$.R($/!$P@,Y9-$9(00@$)?(.!Y.@Q$($-9.R($!$?-F!(9*!$/(0$?,@9*@$)@..@,)@$0-P(9*-9@$39-$).-,)-$
-**(9F!@9($-00-$"()*!@9($/(0$/@0@,(#
H!"3-,/@$-0$ *-))@$/!$@)?(/-0!FF-F!@9($ SX%TQ$.R($9("0!$-99!$?,(.(/(9*!$(,-$8(9$?!_$(0(E-*@$/(00-$P(/!-$ ,("!@9-0(Q$ )!$
,!).@9*,-$39$9@*(E@0($P!"0!@,-P(9*@$.R($?@,*-$012F!(9/-$-/$@**!P!$,!)30*-*!$.@9$39$?39*@$!9$O-).!-$E(,/($).3,@`$/-0$4WWG$-0$
4WW\$!0$*-))@$"0@8-0($^$!9O-**!$.-0-*@$/-$%CDQ\%$-$%BGQD%$,!.@E(,!$@"9!$%#WWW$,()!/(9*!#$512F!(9/-$^$0-$P!"0!@,($!9$Z3-9*@$-$
/("(9F-$P(/!-$?,(&@?(,-*@,!-$?(,$"0!$!9*(,E(9*!$.R!,3,"!.!$?,@",-PP-*!$SX<TQ$.R($^$?-,!$-$P(9@$/!$P(FF-$"!@,9-*-$SWQB<T#$
X,!*!.-$!9E(.($01(OY.!(9F-$!9$*(,P!9!$/!$/("(9F-$P(/!-$SX4-TQ$.@9$E-0@,!$*,-$!$?!_$(0(E-*!$!9$,("!@9($($!9$30*(,!@,($?(""!@,-&
P(9*@$,!)?(**@$-001-99@$?,(.(/(9*(#$5-$Z3-0!*V$.0!9!.-$SXCT$R-$39-$83@9-$?(,O@,P-9.(Q$!9$?-,*!.@0-,$P@/@$0-$?(,.(9*3-0($
/!$?,@)*-*(.*@P!($*,-9)3,(*,-0!$SXC#<T$^$0-$?!_$(0(E-*-$/!$*3**-$0-$,("!@9(Q$.@9$39$E-0@,($-//!,!**3,-$P!"0!@,-*@$/-0$==[$/(0$
4WWG$-0$\4[$/(0$4WW\Q$P(9*,($^$)(P?,($.,!*!.-$0-$?(,.(9*3-0($/!$O,-**3,($/(0$O(P@,($@?(,-*($(9*,@$4$"!@,9!$SX<#4TQ$-//!,!*&
*3,-$?(""!@,-*-$/-0$4WWG#
H!P-9($0-$8()*$?,-.*!.($.@9)@0!/-*-$/-0012F!(9/-$,!"3-,/@$-00-$8-))-$?(,.(9*3-0($/!$?-,*!$.()-,(!$SX=#%TQ$?-,!$-0$\QC<[c$
)!$)("9-0-$?(,d$/!$.@9*,@$.R($)*-$-3P(9*-9/@$0-$?(,.(9*3-0($/!$?-,*!$@?(,-*!E!$SX=#DT$.R($9(0$4WW\$^$/!$%%Q4<[#
7!$,("!)*,-9@$O@,*!$.,!*!.!*V$9(001-P8!*@$/(0$*(,,!*@,!@Q$,!).@9*,-*($9("0!$!9/!.-*@,!$XG-$J9*(",-F!@9($@)?(/-0(&*(,,!*@,!@$($
X%%-$AOY.-.!-$-))!)*(9F!-0($/(00($?-*@0@"!($.,@9!.R(Q$/@E($)!-$0-$?(,.(9*3-0($/!$,!.@E(,!$P-""!@,!$/!$<W$"!@,9!$SXG-#%T$)!-$!$
*-))!$/!$@)?(/-0!FF-F!@9($?(,$0($?-*@0@"!($.,@9!.R($)@9@$!$?!_$-0*!$/(00-$,("!@9($($!9$?(""!@,-P(9*@Q$O-**-$(..(F!@9($?(,$0@$
).@P?(9)@$.R($R-$39-$83@9-$?(,O@,P-9.(#
+(,$Z3-9*@$,!"3-,/-$"0!$!9/!.-*@,!$/!$)@//!)O-F!@9($/("0!$3*(9*!Q$^$83@9-$0-$E-03*-F!@9($/(!$.!**-/!9!$)300-$?(/!-*,!-$/!$
0!8(,-$).(0*-$SK%T$($)300-$P(/!.!9-$/!$8-)($SK4TQ$P(9*,($^$-9.@,-$.,!*!.@$01-)?(**@$/(0$?,@9*@$)@..@,)@$SK\Q$K%W-TQ$"!3/!.-*@$
P(9@$83@9@$/-!$?-F!(9*!$,!)?(**@$-$Z3(00@$/(00-$-0*,($2F!(9/($*@).-9($!9$Z3-9*@$,()*-9@$/-$.@P?0(*-,($"0!$-/("3-P(9*!$
)*,3**3,-0!$($O39F!@9-0!$,(-0!FF-*!$9(0$.@,)@$/(001-99@#
'3@9($0($E-03*-F!@9!$,!"3-,/@$-00-$?(,.(9*3-0($/!$-))(9F-$SA4T$($-0$*-))@$/!$!9O@,*39!$SA<TQ$.R($)!$.@00@.-9@$!9$O-).!-$E(,/($
9(0$8(,)-"0!@#
H(0-*!E-P(9*($-001(OY.!(9F-$@?(,-*!E-Q$.1^$/-$)@**@0!9(-,($0-$P!"0!@,($?(,O@,P-9.($Z3-9*@$-00-$)?()-$O-,P-.(3*!.-$*(,&
,!*@,!-0($?,@&.-?!*($S %WTQ$.R($^$-9.R($P@0*@$/!P!93!*-$/-0$4WWG$-0$4WW\Q$?-))-9/@$/-$4WC$-$%G<$(3,@#$:@9@)*-9*($01!9/!.($
/!$.@P?(9)-F!@9($S %%T$)!-$.,!*!.@$!9$Z3-9*@$!$.@)*!$?(,$0($O3"R($(e*,-,("!@9-0!$)3?(,-9@$!$,!.-E!$?(,$0($-**,-F!@9!Q$012F!(9/-$
"-,-9*!).($0($.@9/!F!@9!$/!$(Z3!0!8,!@$(.@9@P!.@$,(//!*3-0($S %T$.@9$!0$?-,(""!@$/!$8!0-9.!@#
B4$;$+2HIA$J$&$J5$7J7IA>2$KJ$L256I2MJN:A
 !"#$4D$&$7!)*(P-$/!$E-03*-F!@9($4WW\$/(00123)0$B$+N
 
Indicatori con la migliore performance a livello regionale 
A6.4.2 % fumatori consigliati dal medico di smettere di fumare 
B16.1.1 % impegni raggiunti 
B6.1.1 % morti encefaliche individuate 
B7.2 Copertura vaccino antifluenzale >= 65 anni 
C3 Degenza media pre-operatoria interventi chirurgici programmati 
C5.3 % prostatectomia transuretrale 
C7.1 % di parti cesarei depurato (NTSV) 
C9.4 Consumo di SSRI (Antidepressivi) 
F10 Spesa farmaceutica territoriale pro-capite 
F15.3.1 Tasso di infortuni 
F15.4.1 Puntualità rispetto ai flussi 
F15.4.2 Qualità 
F16.1.1 Flussi informativi in ritardo 
F16.1.2 Flussi informativi con modulistica non conforme 
F16.8.1 Farmacosorveglianza-ingrossi 
 !"#$4=$&$'()*$+,-.*!.()$/(00123)0$B$+N
-$.3,-$/!$7-8!9-$:3*!$;$B<
 !"#$4G$&$>-??-$@)?(/-0($23)0$B$+N  !"#$4\$&$A0(9.@$!9/!.-*@,!$@)?(/-0(
 
 !"#$<W$&$>-??-$*(,,!*@,!@$23)0$B$+N  !"#$<%$&$A0(9.@$!9/!.-*@,!$*(,,!*@,!@
 !"#$<4$&$>-??-$?,(E(9F!@9($23)0$B$+N  !"#$<<$&$A0(9.@$!9/!.-*@,!$?,(E(9F!@9(
BB$;$+2HIA$J$&$J5$7J7IA>2$KJ$L256I2MJN:A
7!"#$"%&'()'*$+,&"-&../012."7"-3"432$
512F!(9/-$6)0$C$/!$+!)-$?,()(9*-$39@$*,-$!$P!"0!@,!$8(,)-"0!$/(00-$H("!@9($-9.R($9(0$4WW\#$a0!$!9/!.-*@,!$)@9@$.@P?-**-*!$
E(,)@$!0$.(9*,@$/(0$8(,)-"0!@$9(00($O-).($E(,/($).3,@$($E(,/(Q$E!$)@9@$)@0@$4$!9/!.-*@,!$!9$O-).!-$-,-9.!@9($($9())39@$!9$O-).!-$
,@))-#$J9@0*,($)!$,("!)*,-$39$30*(,!@,($P!"0!@,-P(9*@$.@P?0())!E@#
a0!$ !9/!.-*@,!$P@)*,-9@$39$83@9$()!*@$/(00($-F!@9!$?(,$ !0$.@9)("3!P(9*@$/(00($)*,-*("!($,("!@9-0!`$@**!P($E-03*-F!@9!$
.@9)("3!*($)3"0!$!9/!.-*@,!$'\$AZ3!*V$(/$-..())@Q$'<$($'%B$I(P?!$/!$-**()-$?(,$0($E!)!*($)?(.!-0!)*!.R($($/!-"9@)*!.R(Q$'%D$
.@P39!.-F!@9($($?-,*(.!?-F!@9($/(0$.!**-/!9@$.R($-??-,($!0$P!"0!@,$,!)30*-*@$,("!@9-0(#$'3@9-$-9.R($0-$.-?-.!*V$/!$@,"-&
9!FF-,($"0!$).,((9!9"$@9.@0@"!.!$S'CT$($0($E-..!9-F!@9!$S'=T#$5139!.@$?39*@$.,!*!.@$^$,(0-*!E@$-0$8-))@$.@9)3P@$*(,,!*@,!-0($/!$
O-,P-.!$@??!@/!$S'B#%#%TQ$P(9*,($^$!9E(.($/!OO3)@$!0$.@9)3P@$/!$P@,Y9-$S'B#%#<T#
5-$/!P(9)!@9($)-9!*-,!-$P@)*,-$0-$P!"0!@,($?(,O@,P-9.($,("!@9-0($)300-$/3,-*-$P(/!-$/!$/("(9F-$SX4-`$&WQ=C$"!@,9!TQ$!9$
?-,*($,!O(,!8!0($-0$83@9$.@9*(9!P(9*@$/(00-$/("(9F-$?,(&.R!,3,"!.-#$'3@9-$-9.R($0-$?(,O@,P-9.($)3001-??,@?,!-*(FF-$.R!&
,3,"!.-$SXBTQ$!9$?-,*!.@0-,($01-??,@?,!-*(FF-$/!$3*!0!FF@$/(00-$K-]&73,"(,]$!9$-0*(,9-*!E-$-0$,!.@E(,@$@,/!9-,!@$?(,$!$KHa$5A2$
SXB#4T$()?,!P($0-$P!"0!@,($?(,O@,P-9.($,("!@9-0(#
5-$Z3-0!*V$.0!9!.-$()?,!P($39-$83@9-$?(,O@,P-9.($.@P?0())!E-`$@**!P-$0-$?(,.(9*3-0($/!$,!.@E(,!$,!?(*3*!$SXC#%T$($83@9-$
0-$*(P?()*!E!*V$/!$!9*(,E(9*@$?(,$O,-**3,-$/!$O(P@,($SXC#4TQ$P(9*,($)@9@$-9.@,-$*,@??@$8-))($0-$?(,.(9*3-0($/!$?,@)*-*(.*@&
P!($*,-9)3,(*,-0!$SXC#<T$($0-$?(,.(9*3-0($/!$E(9*!0-F!@9!$P(..-9!.R($9@9$!9E-)!E($SXC#GTQ$-9.R($)($0(""(,P(9*($P!"0!@,-*($
,!)?(**@$-001-99@$4WWG#
730$O,@9*($/(0$,!).R!@$.0!9!.@$SXDTQ$012F!(9/-$R-$(OO(**3-*@$!9$39$-99@$%GG$23/!*$($<<C$,-))("9($/!$P@,*-0!*V$($P@,8!0!*VQ$
/!P@)*,-9@$391@**!P-$/!OO3)!@9($/(0$)!)*(P-$/!$ !9.!/(9*$,(?@,*!9"Q$P(9*,($^$).-,)@$ 01!9/!.($/!$ ,!.R!()*($/!$ ,!)-,.!P(9*@$
SXD#%TQ$-9.R($)($P!"0!@,-*@$/-0$4WWG#$J0$P-*(,9@$!9O-9*!0($?,()(9*-$39-$!9E!/!-8!0($8-))-$?(,.(9*3-0($/!$.()-,(!$SX=#%TTQ$/!$
?-,*!$!9/@**!$SX=#4T$($R-$P@0*@$,!/@**@$!0$,!.@,)@$-001(?!)!@*@P!-$SX=#<T#
N**!P-$0-$E-03*-F!@9($/(0$*(,,!*@,!@`$01!9*(",-F!@9($@)?(/-0($*(,,!*@,!@$(E!/(9F!-$0-$P!"0!@,($?(,O@,P-9.($,("!@9-0($)300-$
?(,.(9*3-0($/!$,!.@E(,!$P-""!@,$/!$<W$"!@,9!$SXG-#%T$($39$8-))@$*-))@$/!$@)?(/-0!FF-F!@9($?(,$?@0P@9!*($SX%%-#B#%T#$29.R($!$
*-))!$/!$@)?(/-0!FF-F!@9($?(,$0($?-*@0@"!($.,@9!.R($SX%%-T$/!P!93!).@9@$P@0*@$/-001-99@$?,(.(/(9*(Q$.@00@.-9/@)!$)30$0!E(00!$
@**!P!$S).@P?(9)@$($'+XNT$($83@9!$S/!-8(*(T#
5-$/!P(9)!@9($/(00-$E-03*-F!@9($()*(,9-$P@)*,-$39$@**!P@$",-/!P(9*@$/(00-$P(/!.!9-$/!$8-)($SK4T$($?(/!-*,!-$/!$0!8(,-$
).(0*-$SK%T$/-$?-,*($/(!$.!**-/!9!c$)?!..-$!9$(9*,-P8!$"0!$-P8!*!$0-$?,@?(9)!@9($-00($E!)!*($/@P!.!0!-,!#$A0(E-*-$0-$)@//!)O-&
F!@9($?(,$!$)(,E!F!$/!$?,@9*@$)@..@,)@$SKG-TQ$.@9$0-$P!"0!@,($?(,O@,P-9.($*@).-9-$)3!$*(P?!$/!$-**()-$($39-$/(00($?!_$8-))($
Z3@*($/!$-88-9/@9!$SK\T#
>@0*@$83@9-$-9.R($0-$E-03*-F!@9($!9*(,9-$.@9$39-$8-))-$?(,.(9*3-0($/!$-))(9F-$SA4T$($39$.@9*(93*@$*-))@$/!$!9O@,*39!$
/(!$/!?(9/(9*!$SA<T#
J0$?39*@$P-""!@,P(9*($.,!*!.@$^$,(0-*!E@$-00-$O-,P-.(3*!.-`$)!$,!0(E-$!9O-**!$39-$?(,O@,P-9.($).-,)-$)300-$)?()-$O-,P-&
.(3*!.-$*(,,!*@,!-0($?,@&.-?!*($S %WT#$f3-9*@$-/$-??,@?,!-*(FF-$(/$(OY.!(9F-$?,().,!**!E-$SX\$($ %4-TQ$Z3()*($)@9@$9(00-$
P(/!-$ ,("!@9-0(`$-0.39($.-*("@,!($/!$ O-,P-.!$P@)*,-9@$@**!P($@$83@9($?(,O@,P-9.($P(9*,($-0*,($ )@9@$ !9E(.($.,!*!.R($
S!9!8!*@,!$/!$?@P?-$?,@*@9!.-$($)-,*-9!$9(001-??,@?,!-*(FF-Q$)*-*!9($($/!$93@E@$J++$9(001(OY.!(9F-T#
:@9@)*-9*($01(0(E-*-$)?()-$O-,P-.(3*!.-Q$012F!(9/-$P@)*,-$39$@**!P@$,!)30*-*@$Z3-9*@$-0$.@)*@$?,@&.-?!*($)*-9/-,/!F&
F-*@$?(,$-8!*-9*($S %=TQ$.R($^$0-$8()*$?,-.*!.($,("!@9-0($.@9$39$E-0@,($?-,!$-$%CGDQC=$(3,@$.@9*,@$39-$P(/!-$,("!@9-0($/!$
%DGBQCW$(3,@#$512F!(9/-$R-$!9@0*,($39-$83@9-$?(,O@,P-9.($)3001(Z3!0!8,!@$(.@9@P!.@$,(//!*3-0($S %TQ$!9$?-,*!.@0-,($9(00-$
"()*!@9($)-9!*-,!-#$g$.,!*!.@Q$!9E(.(Q$01!9/!.($/!$.@P?(9)-F!@9($S %%TQ$!9$Z3-9*@$!$.@)*!$?(,$0($O3"R($(e*,-,("!@9-0!$)3?(,-9@$
!$,!.-E!$?(,$0($-**,-F!@9!#
-$.3,-$/!$7-8!9-$:3*!$;$BC
 !"#$<B$&$7!)*(P-$/!$E-03*-F!@9($4WW\$/(00123)0$C$+J
Indicatori con la migliore performance a livello regionale 
A4 Mortalità per suicidi 
B16.1.2 Comitato di partecipazione 
C2a Indice di performance degenza media per acuti 
C4.2 DRG LEA chirurgici: % di standard raggiunti per % di DS e RO 0-1 gg 
C6.2.2 Indice di diffusione delle rassegne di Mortalità e Morbilità 
F12a.8 % di macrolidi a brevetto scaduto (Antibiotici) 
F15.4.1 Puntualità rispetto ai flussi 
F15.4.2 Qualità 
F16.1.1 Flussi informativi in ritardo 
F16.1.2 Flussi informativi con modulistica non conforme 
F16.5.1 PF49/Personale come da Country Profile 
F16.5.3 PF43/Personale come da Country Profile 
F16.8.1 Farmacosorveglianza-ingrossi 
F17 Costo pro-capite standardizzato per età 
 !"#$<C$&$'()*$+,-.*!.()$/(00123)0$C$+J
BD$;$+2HIA$J$&$J5$7J7IA>2$KJ$L256I2MJN:A
 !"#$<D$&$>-??-$@)?(/-0($23)0$$C$+J  !"#$<=$&$A0(9.@$!9/!.-*@,!$@)?(/-0(
 !"#$<G$&$>-??-$*(,,!*@,!@$23)0$$C$+J  !"#$<\$&$A0(9.@$!9/!.-*@,!$*(,,!*@,!@
 !"#$BW$&$>-??-$?,(E(9F!@9($23)0$$C$+J  !"#$B%$&$A0(9.@$!9/!.-*@,!$?,(E(9F!@9(
-$.3,-$/!$7-8!9-$:3*!$;$B=
8!"#$"%&'()'*$+,&"-&../012."8"-3"#39)'+)
51-F!(9/-$23)0$D$/!$5!E@,9@$?,()(9*-$39-$?(,O@,P-9.($9(0$.@P?0())@$-88-)*-9F-$?@)!*!E-Q$!9$P!"0!@,-P(9*@$,!)?(**@$-0$
4WWGQ$.@9$?39*!$/!)*,!83!*!$!9$*3**($0($O-).($/(0$8(,)-"0!@Q$*,-99($!9$O-).!-$,@))-#
:(00-$.-?-.!*V$/!$?(,)("3!P(9*@$/(00($)*,-*("!($,("!@9-0!$83@9-$?-,*($/("0!$!9/!.-*@,!$)@9@$!9$O-).!-$E(,/(Q$!9$?-,*!.@&
0-,$P@/@$R-99@$391@**!P-$?(,O@,P-9.($0-$/@9-F!@9($/("0!$@,"-9!$S'DT$($0-$.@?(,*3,-$E-..!9-0($S'=T#$29.R($"0!$).,((9!9"$
@9.@0@"!.!$ )@9@$ 83@9!Q$ 9(00@$ )?(.!Y.@$ 012F!(9/-$ ?,()(9*-$ 0-$ 8()*$ ?,-.*!.($ ,("!@9-0($ )3001()*(9)!@9($ /(00@$ ).,((9!9"$ /(0$
.@0@9&,(**@$S'C#<#%T#
H!"3-,/@$-00-$E-03*-F!@9($)-9!*-,!-$-??-!@9@$-88-)*-9F-$.,!*!.!$-0.39!$-)?(**!$0("-*!$-001-))!)*(9F-$@)?(/-0!(,-Q$!9$?,!P!)$
01!9/!.($/!$?(,O@,P-9.($/(00-$/("(9F-$P(/!-$SX4-TQ$.R($,!)30*-$?!_$039"-$/(00-$P(/!-$,("!@9-0(Q$P(9*,($^$P@0*@$.@9*(93*-$
0-$/("(9F-$?,(&@?(,-*@,!-$?(,$"0!$!9*(,E(9*!$.R!,3,"!.!$?,@",-PP-*!$SX<T#$73001-??,@?,!-*(FF-$.R!,3,"!.-$SXBTQ$)!$,!).@9*,-$
39$9(**@$P!"0!@,-P(9*@$9(00-$?(,.(9*3-0($/!$K,"$P(/!.!$/-$,(?-,*!$.R!,3,"!.!$!9$P(,!*@$-!$,!.@E(,!$@,/!9-,!$SXB#%#%TQ$.R($^$
/!P!93!*-$/-0$<4[$/(0$4WWG$-0$4C[Q$P-$,!P-9($?!3**@)*@$).-,)-$0-$?(,.(9*3-0($/!$K,"$5A2$.R!,3,"!.!$(,@"-*!$!9$K-]&73,"(,]$
@$,!.@E(,@$@,/!9-,!@$W&%$"!@,9@$SXB#4T#$J9$P(,!*@$-00-$Z3-0!*V$.0!9!.-$SXCTQ$.@9*!93-$-/$())(,($-0*-$0-$?(,.(9*3-0($/!$,!.@E(,!$
,!?(*3*!$(9*,@$<W$"!@,9!$SXC#%TQ$P(9*,($)!$,!).@9*,-$391@**!P-$?(,O@,P-9.($)300-$?(,.(9*3-0($/!$?,@)*-*(.*@P!($(OO(**3-*($
.@9$*(.9!.-$*,-9)3,(*,-0($SXC#<TQ$!9$-3P(9*@$/-001-99@$?,(.(/(9*($/-0$CW[$-0$=<[#
5-$"()*!@9($/(0$,!).R!@$.0!9!.@$SXDT$^$.@P?0())!E-P(9*($-9.@,-$.,!*!.-Q$.@9$39$!9/!.($/!$,!.R!()*($/!$,!)-,.!P(9*@$SXD#%T$
P@0*@$(0(E-*@Q$-9.R($)($!9$0!(E($/!P!93F!@9($/-0$4WWGQ$P(9*,($)@9@$P!"0!@,-*!$9@*(E@0P(9*($"0!$!9/!.-*@,!$)30$)!)*(P-$/!$
!9.!/(9*$,(?@,*!9"Q$.@9$01-**!E-F!@9($/(00($,-))("9($/!$P@,*-0!*V$($P@,8!/!*V$SXD#4#4T$($/("0!$-3/!*$SXD#4#%Tc$!9$?-,*!.@0-,($
E!)*-$0-$/!OO3)!@9($.,().(9*($/!$Z3()*!$30*!P!$01!9/!.-*@,($,-""!39"($01@8!(**!E@$,("!@9-0(#$a0!$!9/!.-*@,!$,(0-*!E!$-0$?(,.@,)@$
P-*(,9@$!9O-9*!0($(E!/(9F!-9@$-9.@,-$39-$.(,*-$.,!*!.!*VQ$)@?,-**3**@$9(00-$?(,.(9*3-0($/!$.()-,(!$SX=#%T$($9(00($O3"R($?(,$
?-,*@$SX=#CTQ$.R($*3**-E!-$,!"3-,/-9@$().03)!E-P(9*($01-,(-$E-)*-Q$P(9*,($012F!(9/-$R-$!0$P!"0!@,$,!)30*-*@$,("!@9-0($Z3-9*@$
-00-$8-))-$?(,.(9*3-0($/!$?-,*!$!9/@**!$O-,P-.@0@"!.-P(9*($SX=#4T#
5-$E-03*-F!@9($/(!$ )(,E!F!$ *(,,!*@,!-0!$^$ !9E(.($P@0*@$83@9-`$ 01!9/!.-*@,($XG-$ J9*(",-F!@9($@)?(/-0(&*(,,!*@,!@$ )!$?@&
)!F!@9-$9(00-$O-).!-$E(,/($).3,-$/(0$8(,)-"0!@Q$",-F!($)@?,-**3**@$-00-$8()*$?,-.*!.($.R($)!$,("!)*,-$9(0$.@9*(93*@$*-))@$/!$
@)?(/-0!FF-F!@9($?(,$?@0P@9!*($SX%%-#B#%T#$'3@9!$-9.R($!$*-))!$?(,$0($?-*@0@"!($.,@9!.R($SX%%-TQ$!9$?-,*!.@0-,$P@/@$Z3(00@$
,(0-*!E@$-00@$).@P?(9)@$.R($/!P!93!).($/-$44D$-$%==$,!.@E(,!$?(,$%WW#WWW$,()!/(9*!#
+(,$Z3-9*@$.@9.(,9($0-$E-03*-F!@9($()*(,9-Q$0-$?(,O@P-9.($^$.@P?0())!E-P(9*($?@)!*!E-Q$.@9$39$*,(9/$!9$0!(E($P-$.@&
)*-9*($P!"0!@,-P(9*@$,!)?(**@$-00-$P(/!.!9-$/!$8-)(#$51!9/-"!9($)30$?,@9*@$)@..@,)@$(E!/(9F!-$E-0@,!$!9$0!9(-$.@9$0-$P(/!-$
,("!@9-0($($Z3!9/!$39$"!3/!F!@$.@P?0())!E-P(9*($?@)!*!E@Q$-9.R($)($,!P-9($-9.@,-$39-$Z3@*-$/!$.!**-/!9!$.R($)!$/!.R!-,-9@$
!9)@//!)O-**!$/(0$)(,E!F!@$SK%W-T#
5-$E-03*-F!@9($!9*(,9-$)!$.-,-**(,!FF-$?(,$39-$83@9-$?(,.(9*3-0($/!$-))(9F-$SA4TQ$P-$?(,$(0(E-*@$*-))@$/!$!9O@,*39!$SA<Tc$
(9*,-P8!$!9$0!(E($?(""!@,-P(9*@$,!)?(**@$-0$4WWG#
H!"3-,/@$-00-$O-,P-.(3*!.-Q$,!P-9($.,!*!.-$0-$)?()-$*(,,!*@,!-0($?,@&.-?!*($S %WTQ$)3?(,!@,($-00-$P(/!-$,("!@9-0(c$)*())-$
.@)-$?(,$01-??,@?,!-*(FF-$?,().,!**!E-$SX\TQ$P(9*,($^ $!9$0!9(-$.@9$0-$P(/!-$,("!@9-0($01(OY.!(9F-$?,().,!**!E-$S %4-T#$7(P?,($
9(001-P8!*@$/(001(OY.!(9F(Q$,!)30*-9@$@**!P($0($E-03*-F!@9!$)300-$?,(E(9F!@9($!9$*(,P!9!$/!$(OY.!(9F-$/(00-$?,(E(9F!@9($)3!$
03@"R!$/!$0-E@,@$S %CT$($/(00-$)!.3,(FF-$-0!P(9*-,$($)-9!*V$?3880!.-$E(*(,!9-,!-$S %DT#
g$.,!*!.@$01!9/!.-*@,($/(0$.@)*@$?,@&.-?!*($S %=TQ$)3?(,!@,($-00-$P(/!-$,("!@9-0(#$'(9($!9E(.($01(Z3!0!8,!@$(.@9@P!.@$
,(//!*3-0($S %TQ$-9.R($)($E!$^$39$0!(E($/(Y.!*$?-,!$-001%Q<=[$9(00-$"()*!@9($"(9(,-0($S %#%T$P(9*,($^$!9$-**!E@$0-$"()*!@9($
)-9!*-,!-$S %#4TQ$-9.R($)($!9$?(""!@,-P(9*@$/-0$4WWG#
BG$;$+2HIA$J$&$J5$7J7IA>2$KJ$L256I2MJN:A
 !"#$B4$&$7!)*(P-$/!$E-03*-F!@9($4WW\$/(00123)0$D$5J
Indicatori con la migliore performance a livello regionale 
B3 Tempi di attesa visite specialistiche 
B5.3.1  Estensione screening colorettale 
B16.1.2 Comitato di partecipazione 
C11a.4.1 Tasso ospedalizzazione polmonite per 100.000 residenti (20-74 anni) 
C7.2 % di parti indotti 
C13.2.2 Tasso di prestazioni RM std per 1000 residenti 
F12a.9 % di fluorochinoloni a brevetto scaduto (Antibiotici) 
F15.2.4 N. Prodotti Finiti 25-26-27 /operatori qualificati 
F15.4.1 Puntualità rispetto ai flussi 
F15.4.2 Qualità 
F16.1.1 Flussi informativi in ritardo 
F16.1.2 Flussi informativi con modulistica non conforme 
F16.1.3 Qualità dei dati 
F16.8.1 Farmacosorveglianza-ingrossi 
 !"#$B<$&$'()*$+,-.*!.()$/(00123)0$D$5J
-$.3,-$/!$7-8!9-$:3*!$;$B\
 !"#$BB$&$>-??-$@)?(/-0($23)0$$D$5J  !"#$BC$&$A0(9.@$!9/!.-*@,!$@)?(/-0(
 !"#$BD$&$>-??-$*(,,!*@,!@$23)0$$D$5J  !"#$B=$&$A0(9.@$!9/!.-*@,!$*(,,!*@,!@
 !"#$BG$&$>-??-$?,(E(9F!@9($23)0$$D$5J  !"#$B\$&$A0(9.@$!9/!.-*@,!$?,(E(9F!@9(
CW$;$+2HIA$J$&$J5$7J7IA>2$KJ$L256I2MJN:A
:!" #$"%&'()'*$+,&"-&../012.":"-3";3&+$
5-$23)0$=$/!$7!(9-$?,()(9*-$39-$?(,O@,P-9.($P@0*@$?@)!*!E-Q$.@9$)@0@$B$!9/!.-*@,!$!9$O-).!-$-,-9.!@9($(/$39@$!9$O-).!-$
,@))-Q$().03/(9/@$0-$/!P(9)!@9($2$,(0-*!E-$-!$,!)30*-*!$/!$@3*.@P(#$7!$(E!/(9F!-$39$9@*(E@0($P!"0!@,-P(9*@$/-0$4WWG$-0$4WW\#
5-$.-?-.!*V$/!$?(,)("3!P(9*@$/(00($)*,-*("!($,("!@9-0!$,("!)*,-$@**!P($?(,O@,P-9.($)3!$*(P?!$/!$-**()-$/(00($E!)!*($)?(&
.!-0!)*!.R($S'<T$($/!-"9@)*!.R($S'%BTQ$($)300-$"()*!@9($/(!$/-*!$S'GT`$012F!(9/-$@**!(9($!0$)(.@9/@$P!"0!@,$,!)30*-*@$!9$*(,P!9!$
/!$*(P?()*!E!*V$/!$!9E!@$/(!$/-*!$-0$)!)*(P-$!9O@,P-*!E@$,("!@9-0(#$>!"0!@,-$0-$)!*3-F!@9($,(0-*!E-P(9*($-"0!$).,((9!9"$@9.@&
0@"!.!$S'CTQ$?,(.(/(9*(P(9*($.,!*!.-`$)!$,("!)*,-$!9$?-,*!.@0-,($39$9(**@$P!"0!@,-P(9*@$/(001()*(9)!@9($/(00@$).,((9!9"$.@0@9$
,(**-0($S'C#<#%TQ$/-0$BB[$-0$D=[Q$-9.R($)($.-0-$!9E(.($01-/()!@9($-00@$)*())@$).,((9!9"$S'C#<#4T#
:(00-$/!P(9)!@9($/!$E-03*-F!@9($)-9!*-,!-Q$)!$,!).@9*,-9@$@**!P!$,!)30*-*!$)300-$.-?-.!*V$/!$"@E(,9@$/(00-$/@P-9/-$SX%TQ$
)300-$/("(9F-$P(/!-$?,(&@?(-,-*@,!-$SX<TQ$P(9*,($^$P@0*@$.,!*!.@$01!9/!.($/!$?(,O@,P-9.($/(00-$/("(9F-$P(/!-$SX4-TQ$.R($
?(,$P@0*!$K,"$,!)30*-$)3?(,!@,($-00-$/("(9F-$P(/!-$,("!@9-0(#$J9$P(,!*@$-001-??,@?,!-*(FF-Q$^$).-,)-$Z3(00-$P(/!.-$SX%BTQ$
.@9$*-))!$/!$@)?(/-0!FF-F!@9($-9.@,-$*,@??@$(0(E-*!$?(,$!$K,"$5A2$P(/!.!$SXB#<TQ$P(9*,($^$83@9-$Z3(00-$.R!,3,"!.-$SXBTQ$/@E($
0-$?(,.(9*3-0($/!$K,"$P(/!.!$/!P())!$/-$,(?-,*!$.R!,3,"!.!$!9$,!.@E(,@$@,/!9-,!@$SXB#%#%T$P!"0!@,-$9@*(E@0P(9*(Q$?-))-9/@$
/-$4GQBG[$-$44QD<[#
N**!P-$-9.R($0-$Z3-0!*V$.0!9!.-$SXCTQ$)!-$?(,$Z3(0$.R($,!"3-,/-$0-$?(,.(9*3-0($/!$?,@)*-*(.*@P!($*,-9)3,(*,-0!$SXC#<T$.R($
0-$?(,.(9*3-0($/!$,!.@E(,!$,!?(*3*!$(9*,@$<W$"!@,9!$SXC#%TQ$.R($^ $!0$)(.@9/@$P!"0!@,$,!)30*-*@$,("!@9-0($(/$30*(,!@,P(9*($!9$.-0-$
,!)?(**@$-0$4WWG#$730$O,@9*($/(00-$"()*!@9($/(0$,!).R!@$.0!9!.@$SXDTQ$.-P8!-9@$0($?(,O@,P-9.($,!)?(**@$-001-99@$?,(.(/(9*(`$
0($,!.R!()*($/!$,!)-,.!P(9*@$SXD#%T$-3P(9*-9@$/-$DQGG$-$%%Q4%$?(,$%W#WWW$,!.@E(,!Q$P(9*,($P!"0!@,-$!0$)!)*(P-$/!$!9.!/(9*$
,(?@,*!9"Q$.@9$39-$P-""!@,$/!OO3)!@9($/(00($,-))("9($/!$P@,*-0!*V$($P@,8!0!*V$SXD#4#4T$P-$)@?,-**3**@$/("0!$-3/!*$SXD#4#%T#$
J0$?(,.@,)@$P-*(,9@&!9O-9*!0($SX=T$^$39$?39*@$/!$O@,F-$(/$!9$P!"0!@,-P(9*@`$0-$?(,.(9*3-0($/!$?-,*!$.()-,(!$SX=#%T$)!$-88-))-$
/-0$44Q=D[$-0$%GQ4\[Q$($0-$8-))-$?(,.(9*3-0($/!$O3"R($?(,$?-,*@$SX=#CT$)!$,!.@9O(,P-$.@P($8()*$?,-.*!.($,("!@9-0(#
+,(9/(9/@$!9$.@9)!/(,-F!@9($"0!$!9/!.-*@,!$/(!$)(,E!F!$*(,,!*@,!-0!$)!$@))(,E-9@$?(,O@,P-9.($/!OO(,(9*!`$0-$"()*!@9($/(00($
?-*@0@"!($ .,@9!.R($ SX%%-T$ ($ /(00-$ )-03*($P(9*-0($ SX%CT$ )@9@$ (OY.-.!Q$P(9*,($ )!$ ,!).@9*,-9@$ ?,@80(P!$ )3001!9*(",-F!@9($
@)?(/-0(&*(,,!*@,!@$SXG-TQ$!9$?-,*!.@0-,($!0$*-))@$/!$@)?(/-0!FF-F!@9($?(,$?@0P@9!*($SX%%-#B#%T$^$!0$?!_$(0(E-*@$/(00-$,("!@9(#$
7*())-$.@)-$?(,$!0$*-))@$/!$,!)@9-9F($P-"9(*!.R($SX%<#4#4TQ$P(9*,($Z3(00@$,(0-*!E@$-00($I2X$SX%<#4#%T$^$*,-$!$?!_$8-))!#
+(,$Z3-9*@$,!"3-,/-$"0!$!9/!.-*@,!$/!$)@//!)O-F!@9($/("0!$3*(9*!Q$^$83@9-Q$P-$P(9@$/(00($-0*,($-F!(9/(Q$0-$E-03*-F!@9($
/(!$.!**-/!9!$)300-$?(/!-*,!-$/!$0!8(,-$).(0*-$SK%T$($)300-$P(/!.!9-$/!$8-)($SK4TQ$P(9*,($^$P!"0!@,($Z3(00-$)300($?,()*-F!@9!$
-P830-*@,!-0!$ SK<T#$730$?,@9*@$ )@..@,)@$ !$?-F!(9*!$ )!$/!.R!-,-9@$P@0*@$ )@//!)O-**!$ SKG-&K%W-TQ$"!3/!F!@$.@9O(,P-*@$/-00-$
8-))-$?(,.(9*3-0($/!$-88-9/@9!$SK\T#
'3@9($0($E-03*-F!@9!$,!"3-,/@$-00-$?(,.(9*3-0($/!$-))(9F-$SA4T$($-0$*-))@$/!$!9O@,*39!$SA<TQ$.R($)!$.@00@.-9@$!9$O-).!-$E(,/($
9(0$8(,)-"0!@#
H(0-*!E-P(9*($-00-$?-,*($(.@9@P!.-Q$012F!(9/-$R-$!0$)(.@9/@$P!"0!@,$,!)30*-*@$,("!@9-0($)30$.@)*@$?,@&.-?!*($S %=Tc$^$
8-))-$-9.R($0-$)?()-$O-,P-.(3*!.-$*(,,!*@,!-0($S %WTQ$!9$P!"0!@,-P(9*@$01(OY.!(9F-$?,().,!**!E-$S %4T$P(9*,($R-$P-,"!9!$/!$
P!"0!@,-P(9*@$01-??,@?,!-*(FF-$?,().,!**!E-$SX\TQ$!9$?-,*!.@0-,($9(0013)@$/("0!$!9!8!*@,!$/!$?@P?-$?,@*@9!.-$($/(!$)-,*-9!#$7!$
,("!)*,-$39-$83@9-$?(,O@,P-9.($)3001(Z3!0!8,!@$(.@9@P!.@$,(//!*3-0($S %TQ$!9$?-,*!.@0-,($9(00-$"()*!@9($)-9!*-,!-#
-$.3,-$/!$7-8!9-$:3*!$;$C%
 !"#$CW$&$7!)*(P-$/!$E-03*-F!@9($4WW\$/(00123)0$=$7J
 
Indicatori con la migliore performance a livello regionale 
A6.2.1 % persone obese 
B3 Tempi di attesa visite specialistiche 
B6.1.2 % donatori effettivi 
C7.5 Fughe per parto 
F15.4.1 Puntualità rispetto ai flussi 
F15.4.2 Qualità 
F16.1.2 Flussi informativi con modulistica non conforme 
F16.3.1 Campioni eseguiti per i piani PNAA e PNR 
 !"#$C%$&$'()*$+,-.*!.()$/(00123)0$=$7J
C4$;$+2HIA$J$&$J5$7J7IA>2$KJ$L256I2MJN:A
 !"#$C4$&$>-??-$@)?(/-0($23)0$$=$7J  !"#$C<$&$A0(9.@$!9/!.-*@,!$@)?(/-0(
 !"#$CB$&$>-??-$*(,,!*@,!@$23)0$$=$7J  !"#$CC$&$A0(9.@$!9/!.-*@,!$*(,,!*@,!@
 !"#$CD$&$>-??-$?,(E(9F!@9($23)0$$=$7J  !"#$C=$&$A0(9.@$!9/!.-*@,!$?,(E(9F!@9(
-$.3,-$/!$7-8!9-$:3*!$;$C<
<!"#$"%&'()'*$+,&"-&../012."<"-3"0'&==)
512F!(9/-$6)0$G$/!$2,(FF@$?,()(9*-$39-$83@9-$?(,O@,P-9.(Q$ !9$P!"0!@,-P(9*@$,!)?(**@$-0$4WWGQ$P-$.@9$-0.39!$?39*!$
.,!*!.!Q$C$!9$O-).!-$-,-9.!@9($($%$!9$O-).!-$,@))-Q$9@9$.@9)!/(,-9@$!$0!E(00!$/!$)-03*($/(00-$?@?@0-F!@9(#
:(001-P8!*@$/(00-$.-?-.!*V$/!$?(,)("3!P(9*@$/("0!$@8!(**!E!$,("!@9-0!$012F!(9/-$P@)*,-$E-0@,!$@**!P!$9(!$*(P?!$/!$-**(&
)-$9(00($E!)!*($)?(.!-0!)*!.R($S'<TQ$/!-"9@)*!.R($S'%BT$($9(00-$.@?(,*3,-$-9*!9b3(9F-0($S'=T#$'3@9-$-9.R($0-$?(,O@,P-9.($
,(0-*!E-$-"0!$).,((9!9"$@9.@0@"!.!$S'CTQ$!9$?-,*!.@0-,($01-/()!@9($-00@$).,((9!9"$.@0@,(**-0($S'C#<#4T$.R($^$0-$8()*$?,-.*!.($
,("!@9-0(#$K!$.@9*,@$^$9(**-P(9*($/-$P!"0!@,-,($0-$*(P?()*!E!*V$9(00-$*,-)P!))!@9($/(!$/-*!$S'G#%T#
:(00-$/!P(9)!@9($/(00-$E-03*-F!@9($)@.!@&)-9!*-,!-$)!$P-,.-$39$P!"0!@,-P(9*@$)!-$?(,$Z3-9*@$,!"3-,/-$!0$"@E(,9@$/(00-$
/@P-9/-$S!0$*-))@$/!$@)?(/-0!FF-F!@9($X%#%$/!P!93!).($/-$%BDQ4G$,!.@E(,!$?(,$%#WWW$,()!/(9*!$-$%B<QC\TQ$)!-$01(OY.!(9F-$/(00-$
/("(9F-$P(/!-$?(,$-.3*!$SX4-T$.R($01(OY.!(9F-$?,(&@?(,-*@,!-$SX<T#$N0*,($-$.!d$)!$,!).@9*,-$39$P!"0!@,-P(9*@$9(001-??,@&
?,!-*(FF-$P(/!.-$SX%BTQ$/@E($0-$?(,.(9*3-0($/!$)*-9/-,/$,-""!39*!$)3!$K,"$5A2$P(/!.!$SXB#<T$-3P(9*-$/-0$G%QG4[$-0$GGQ<=[Q$
P(9*,($9(001-??,@?,!-*(FF-$.R!,3,"!.-$ SXBT$ ,!P-9($.,!*!.@$ 01!9/!.-*@,($XB#4$ ,(0-*!E@$-!$K,"$5A2$XR!,3,"!.!$/-$(,@"-,($ !9$
K-]&73,"(,]#
7!$?,()(9*-$39$?39*@$.,!*!.@$)30$O,@9*($/(00-$"()*!@9($/(0$,!).R!@$.0!9!.@$SXDTQ$/@E($0($,!.R!()*($/!$,!)-,.!P(9*@$-3P(9*-&
9@$($"0!$-3/!*$($0($,-))("9($/!$P@,*-0!*V$($P@,8!0!*V$)@9@$)*,3P(9*!$-9.@,-$?@.@$/!OO3)!#$K-$*(9(,($)@**@$.@9*,@00@$01-P8!*@$
P-*(,9@&!9O-9*!0(Q$/@E($)!$,("!)*,-$39$.-0@$/(!$?-,*!$.()-,(!$/-0$4<QBC[$-0$4%QGC[Q$P-$012F!(9/-$,!)30*-$-E(,($0-$?!_$-0*-$
?(,.(9*3-0($/!$?-,*!$!9/@**!$SX=#4TQ$/!$?-,*!$@?(,-*!E!$SX=#DT$($/!$(?!)!@*@P!($*,-$0($2F!(9/($*(,,!*@,!-0!$SX=#<T#
>@0*@$83@9-$0-$?(,O@,P-9.($,("!)*,-*-$/-!$)(,E!F!$*(,,!*@,!-0!$)!-$!9$*(,P!9!$/!$"()*!@9($/(00($?-*@0@"!($.,@9!.R($SX%%-T$
($/!$!9*(",-F!@9($@)?(/-0(&*(,,!*@,!@$SXG-T`$0-$?(,.(9*3-0($/!$,!.@E(,!$P-""!@,!$/!$<W$"!@,9!$SXG-#%T$^$0-$?!_$8-))-$-$0!E(00@$
,("!@9-0(#$g$!9E(.($.,!*!.@$!0$*-))@$/!$@)?(/-0!FF-F!@9($?(,$?@0P@9!*($SX%%-#B#%TQ$.R($^$!9$-3P(9*@#$512F!(9/-$,("!)*,-$!0$
P!"0!@,($,!)30*-*@$,("!@9-0($-9.R($)300-$)-03*($P(9*-0($SX%CT`$0-$?(,.(9*3-0($/!$,!.@E(,!$,!?(*3*!$(9*,@$<W$"!@,9!$?(,$?-F!(9*!$
?)!.R!-*,!.!$SXG-#%<T$^Q$!9O-**!Q$0-$?!_$8-))-Q$-**()*-9/@)!$)30$CQ<C[#$H!"3-,/@$-00($?,()*-F!@9!$/!$/!-"9@)*!.-$?(,$!PP-"!9!Q$
)!$(E!/(9F!-$-9.R($Z3!$0-$8()*$?,-.*!.($,("!@9-0($,!"3-,/@$-0$*-))@$/!$?,()*-F!@9!$I2X$?(,$-8!*-9*(Q$P(9*,($Z3(00@$,(0-*!E@$
-00($,!)@9-9F($P-"9(*!.R($^$*,-$!$?!_$(0(E-*!#
a0!$3*(9*!$)!$,!*(9"@9@$P@0*@$)@//!)O-**!$/(!$?(/!-*,!$/!$0!8(,-$).(0*-$SK%T$($/(!$P(/!.!$/!$P(/!.!9-$"(9(,-0($SK4TQ$P(9*,($
)!$,!0(E-$39$-0*@$0!E(00@$/!$!9)@//!)O-F!@9($-0$+,@9*@$)@..@,)@$SK%W-TQ$!9$?-,*!.@0-,($)300-$.R!-,(FF-$/(00($!9O@,P-F!@9!$($)30$
.@9O@,*$!9$)-0-$-**()-c$!9$.@9*,@$*(9/(9F-$?(,d$)!$)("9-0-$0-$?!_$8-))-$?(,.(9*3-0($/!$-88-9/@9@$SK\T#
H(0-*!E-P(9*($-00-$/!P(9)!@9($!9*(,9-$)!$.@00@.-9@$!9$O-).!-$E(,/($)!-$ 0-$?(,.(9*3-0($/!$-))(9F-$SA4T$.R($!0$*-))@$/!$
!9O@,*39!$SA<TQ$.R($^$.-0-*@$/-0$4WWG$/-$CQCB$-$BQW<$@"9!$%WW#WWW$@,($0-E@,-8!0!$/-$.@9*,-**@#
>(9*,($!0$.@)*@$?,@&.-?!*($S %=T$^$!9$0!9(-$.@9$0-$P(/!-$,("!@9-0(Q$)!$)("9-0-$.@P($?39*@$.,!*!.@$0-$?-,*($O-,P-.(3*!.-Q$
/@E($0-$)?()-$*(,,!*@,!-0($?,@&.-?!*($S %W-T$^ $)3?(,!@,($-00-$P(/!-$,("!@9-0(Q$-9.R($)($!9$.-0@$/-$44\$-$44<$(3,@$?(,$-8!*-9*($
,!)?(**@$-0$4WWG#$J9@0*,(Q$)!-$01(OY.!(9F-$S %4-T$.R($01-??,@?,!-*(FF-$?,().,!**!E-$SX\T$)@9@$9(00-$O-).!-$-,-9.!@9($/(0$8(,)-&
"0!@c$O-$(..(F!@9($!0$,!)30*-*@$?@)!*!E@$)300-$?(,.(9*3-0($/!$-88-9/@9@$/(00($)*-*!9($SX\#4T$.R($^$0-$?!_$8-))-$/(00-$,("!@9(#
51(Z3!0!8,!@$(.@9@P!.@$,(//!*3-0($S %T$^$83@9@Q$-9.R($)($P(9@$,!)?(**@$-/$-0*,($-F!(9/(`$012F!(9/-$R-$39-$?(,/!*-$/(0$
&%QCC[$9(001(Z3!0!8,!@$(.@9@P!.@$"(9(,-0($S %#%T$P(9*,($9(00-$)@0-$"()*!@9($)-9!*-,!-$S %#4T$^ $?,())@.RU$!9$?-,(""!@#$N**!P-$
0-$E-03*-F!@9($/(001!9/!.($/!$.@P?(9)-F!@9($S %%TQ$.@9$!$,!.-E!$?(,$0($-**,-F!@9!$(e*,-,("!@9-0!$.R($)3?(,-9@$!$.@)*!$?(,$0($
O3"R(#
CB$;$+2HIA$J$&$J5$7J7IA>2$KJ$L256I2MJN:A
 !"#$CG$&$7!)*(P-$/!$E-03*-F!@9($4WW\$/(00123)0$G$2H
Indicatori con la migliore performance a livello regionale 
A6.1.1 % sedentari 
B3 Tempi di attesa visite specialistiche 
B5.3.2  Adesione screening colorettale 
B14 Tempi di attesa per prestazioni di diagnostica 
C8a.1 % ricoveri > 30gg 
C8a.13 % ricoveri ripetuti entro 30 giorni per pazienti psichiatrici maggiorenni 
C9.2 % di abbandono di pazienti in terapia con statine (Ipolipemizzanti) 
C13.2.1 Tasso di prestazioni TAC std per 1000 residenti 
D9 % abbandoni dal Pronto Soccorso 
F15.4.1 Puntualità rispetto ai flussi 
F15.4.2 Qualità 
F16.1.1 Flussi informativi in ritardo 
F16.1.2 Flussi informativi con modulistica non conforme 
F16.8.1 Farmacosorveglianza-ingrossi 
 !"#$%&$'$()*+$,-./+!/)*$0)11234*1$5$36
.$/4-.$0!$7.8!9.$:4+!$;$%%
 !"#$<=$'$>.??.$@*?)0.1)$34*1$$5$36  !"#$<A$'$B1)9/@$!90!/.+@-!$@*?)0.1)
 !"#$<C$'$>.??.$+)--!+@-!@$34*1$$5$36  !"#$<D$'$B1)9/@$!90!/.+@-!$+)--!+@-!@
 !"#$<E$'$>.??.$?-)F)9G!@9)$34*1$$5$36  !"#$<%$'$B1)9/@$!90!/.+@-!$?-)F)9G!@9)
%<$;$,36HB$I$'$IJ$7I7HB>3$KI$L3JMH3NIO:B
 !"#$"%&'()'*$+,&"-&../012." "-3"4')22&5)
J234*1$&$0!$P-@**)+@$?-)*)9+.$49.$?)-Q@-R.9/)$R@1+@$84@9.S$)$*!$0!*+!9"4)$?)-$1.$"-.90)$/.?./!+T$0!$R!"1!@-.R)9+@$
-!*/@9+-.+.$9)"1!$41+!R!$04)$.99!S$/U)$U.99@$?)-R)**@$0!$-!8.1+.-)$49.$*!+4.G!@9)$?!4++@*+@$/-!+!/.$!9$49@$*/)9.-!@$R@1+@$
?@*!+!F@#$I1$8)-*."1!@$VS$0!Q.++!S$@-.$/@9/)9+-.+@$*411)$Q.*/)$F)-0)$)$F)-0)$*/4-@S$U.$*@1@$A$!90!/.+@-)$!9$Q.*/!.$.-.9/!@9)$)$C$
!9$Q.*/!.$-@**.$W9@9$/@9*!0)-.90@$"1!$!90!/.+@-!$-)1.+!F!$.11@$*+.+@$0!$*.14+)$0)11.$?@?@1.G!@9)X#
7411.$/.?./!+T$0!$?)-*)"4!R)9+@$0)11)$*+-.+)"!)$-)"!@9.1!S$123G!)90.$U.$492@++!R.$?)-Q@-R.9/)$*4!$+)R?!$0!$.++)*.$0)11)$
F!*!+)$*?)/!.1!*+!/U)$W(DX$)$?-)*+.G!@9!$0!."9@*+!/U)$W(AEXS$*411.$")*+!@9)$0)!$0.+!$W(5X$)$*4112)Y4!+T$)$.//)**@$W(&XS$0@F)$
-)"!*+-.$1.$8)*+$?-./+!/)$-)"!@9.1)#$P1!$*/-))9!9"$@9/@1@"!/!$W(%XS$*@9@$/@R?1)**!F.R)9+)$84@9!S$!9$?.-+!/@1.-)$*!$-)"!*+-.9@$
@++!R!$-!*41+.+!$9)112.0)*!@9)$.11@$*/-))9!9"$0)11.$/)-F!/)$4+)-!9.$W(%#C#AX$)$0)1$/@1@9$-)++@$W(%#D#AXZ$Y4)*+241+!R@$!9$?.-'
+!/@1.-)$.4R)9+.$9@+)F@1R)9+)$-!*?)++@$.1$C==5S$?.**.90@$0.1$%=[$.1$&5[\$0.$?@--)$.++)9G!@9)$!9F)/)$.112.0)*!@9)$0)11@$
*/-))9!9"$.11.$R.RR)11.$W(%#A#CXS$/U)$V$!1$?!]$8.**@$.$1!F)11@$-)"!@9.1)$)$/.1.$41+)-!@-R)9+)#
,)-$Y4.9+@$-!"4.-0.$1.$F.14+.G!@9)$*.9!+.-!.S$123G!)90.$U.$49$84@9$"@F)-9@$0)11.$0@R.90.$W^AXS$/@9$49$8.**@$+.**@$0!$
@*?)0.1!GG.G!@9)S$0!R!94!+@$0.$AE5S=5$.$AEASAE$-!/@F)-!$?)-$@"9!$A#===$-)*!0)9+!\$1.$*+)**.$/@*.$.FF!)9)$?)-$12.??-@?-!.+)GG.$
R)0!/.$W^AEX$0@F)$*!$-)"!*+-.$1.$8)*+$?-./+!/)$-)"!@9.1)$?)-$12!90!/.+@-)$-)1.+!F@$.!$K-"$JB3$R)0!/!$W^E#DX#$6!*41+.$/-!+!/@S$
!9F)/)S$12!90!/)$0!$?)-Q@-R.9/)$0)11.$0)")9G.$R)0!.$W^C.XS$/@9$F.1@-!$*4?)-!@-!$.11.$R)0!.$-)"!@9.1)#$>!"1!@-.9@$!9F)/)$"1!$
!90!/.+@-!$0!$Y4.1!+T$/1!9!/.S$*!.$1.$?)-/)9+4.1)$0!$Q-.++4-)$0)1$Q)R@-)$@?)-.+)$)9+-@$C$"!@-9!$W^%#CX$/U)$1.$?)-/)9+4.1)$0!$
?-@*+.+)/+@R!)$+-.9*4-)+-.1!$W^%#DXS$/U)$0.1$D=[$?.**.9@$.1$EAS%_[#
O++!R.$1.$")*+!@9)$0)1$-!*/U!@$/1!9!/@$W^<XS$0@F)$123G!)90.$V$1.$R!"1!@-)$.$1!F)11@$-)"!@9.1)Z$124+!1!GG@$0)1$*!*+)R.$0!$!9/!'
0)9+$-)?@-+!9"$V$.4R)9+.+@$0!$"-.9$149".$+.9+@$/U)$!9$49$.99@$*@9@$*+.+!$)QQ)++4.+!$ED%$.40!+$)$DD%$-.**)"9)$0!$R@-+.1!+T$)$
R@-8!1!+T#$6)1.+!F.R)9+)$.1$?)-/@-*@$R.+)-9@'!9Q.9+!1)$W^_XS$*!$)F!0)9G!.$49$9)++@$/.1@$0)1$-!/@-*@$.1$+."1!@$/)*.-)@$W^_#AXS$
/U)$0!R!94!*/)$0.1$C%SEA[$.1$A5SE_[S$/@9*)"4)90@$49$84@9$1!F)11@$0!$?)-Q@-R.9/)#
39/U)$!$*)-F!G!$+)--!+@-!.1!$R@*+-.9@$84@9!$-!*41+.+!S$!9$?.-+!/@1.-)$12!90!/.+@-)$-)1.+!F@$.11.$*.14+)$R)9+.1)$W^A%X$/U)$*!$
?@*!G!@9.$.1$/)9+-@$0)1$8)-*."1!@#$39/U)$1.$")*+!@9)$0)11)$?.+@1@"!)$/-@9!/U)$W^AA.X$U.$49.$84@9.$?)-Q@-R.9/)S$/@9$!1$+.**@$
0!$@*?)0.1!GG.G!@9)$?)-$*/@R?)9*@$W^AA.#A#AX$/U)$0!R!94!*/)$9@+)F@1R)9+)S$?.**.90@$0.$CC_$.$A<_$-!/@F)-!$?)-$A==#===$
-)*!0)9+!#$K!$/@9+-@S$!9F)/)S$V$)1)F.+@$!1$-!/@-*@$.112@*?)0.1!GG.G!@9)$*!.$?)-$(,^O$W^AA.#D#AX$/U)$?)-$?@1R@9!+)$W^AA.#E#AX\$
*.-)88)$0.$.//)-+.-)$*)$+.1)$Q)9@R)9@$*!.$/@11)".+@$/@1$8.**@$1!F)11@$0!$F.//!9.G!@9)$.9+!9`4)9G.1)$?)-$"1!$41+-.*)**.9+.'
/!9Y4)99!$W(_#CX#
J.$0!R)9*!@9)$0)11.$F.14+.G!@9)$)*+)-9.$R@*+-.$49$@++!R@$"-.0!R)9+@$0)!$/!++.0!9!$-!"4.-0@$.11.$R)0!/!9.$0!$8.*)$WKCX$
)$.!$*)-F!G!$0!$0!."9@*+!/.$WKEXS$/@9$1.$R!"1!@-)$?)-Q@-R.9/)$+@*/.9.#$B1)F.+.$.9/U)$1.$*@00!*Q.G!@9)$?)-$!$*)-F!G!$0!$?-@9+@$
*@//@-*@$WK5.XS$/@9Q)-R.+.$0.$49.$0)11)$?!]$8.**)$Y4@+)$0!$.88.90@9!$WK&X#
O++!R.$?)-Q@-R.9/)$*!$-)"!*+-.$.9/U)$9)11.$F.14+.G!@9)$!9+)-9.$-!"4.-0@$.11.$?)-/)9+4.1)$0!$.**)9G.$WBCXS$R)9+-)$ !1$
+.**@$0!$!9Q@-+49!$0)!$0!?)90)9+!$WBDX$V$!9$1!9).$/@9$1.$R)0!.$-)"!@9.1)#
7@++@$!1$?-@a1@$)/@9@R!/@S$123G!)90.$V$?.**.+.$0.11.$?)-0!+.$0)112AS%E[$0)1$C==5$.1$?.-)""!@$0!$8!1.9/!@$0)1$C==&$W A#AXS$
R)9+-)$1.$")*+!@9)$*.9!+.-!.$W A#CXS$"!T$!9$.++!F@S$V$41+)-!@-R)9+)$R!"1!@-.+.#$I1$/@*+@$?-@'/.?!+)$W A_XS$?)-bS$/@9+!94.$.0$
)**)-)$?.-+!/@1.-R)9+)$/-!+!/@S$!1$?!]$.1+@$0)11.$6)"!@9)$H@*/.9.$/@9$A#_&<SD%$)4-@$-!*?)++@$.11.$R)0!.$-)"!@9.1)$0!$A#<5ESE&$
)4-@Z$+4++.F!.$!1$+-)90S$?4-$!9$.4R)9+@$/@R)$!9$+4++.$1.$-)"!@9)S$.??.-)$!9Q)-!@-)$-!*?)++@$.$Y4)11@$-)"!@9.1)#$J2!90!/)$0!$
/@R?)9*.G!@9)$W AAX$V$.9/@-.$/-!+!/@S$)**)90@$!1$?!]$)1)F.+@$0)11.$-)"!@9)#$I9a9)S$*!$*@++@1!9).$1.$8)*+$?-./+!/)$-)"!@9.1)$
-)1.+!F.R)9+)$.112)Qa/!)9G.$0)11.$?-)F)9G!@9)$*4!$14@"U!$0!$1.F@-@$W A%X#
.$/4-.$0!$7.8!9.$:4+!$;$%_
 !"#$<<$'$7!*+)R.$0!$F.14+.G!@9)$C==&$0)11234*1$&$P6
Indicatori con la migliore performance a livello regionale 
B3 Tempi di attesa visite specialistiche 
B16.1.2 Comitato di partecipazione 
C4.3 DRG LEA medici: % standard raggiunti per tasso di ospedalizzazione 
C6.2.1 Indice di diffusione degli Audit 
C9.5 Consumo di altri antidepressivi 
D4 Valutazione dei cittadini sull’assistenza dell’attività diagnostica 
F15.4.1 Puntualità rispetto ai flussi 
F15.4.2 Qualità 
F16.1.1 Flussi informativi in ritardo 
F16.1.2 Flussi informativi con modulistica non conforme 
F16.8.1 Farmacosorveglianza-ingrossi 
 !"#$<_$'$()*+$,-./+!/)*$0)11234*1$&$P6
%5$;$,36HB$I$'$IJ$7I7HB>3$KI$L3JMH3NIO:B
 !"#$<5$'$>.??.$@*?)0.1)$34*1$$5$36  !"#$<&$'$B1)9/@$!90!/.+@-!$@*?)0.1)
 !"#$_=$'$>.??.$+)--!+@-!@$34*1$$5$36  !"#$_A$'$B1)9/@$!90!/.+@-!$+)--!+@-!@
 !"#$_C$'$>.??.$?-)F)9G!@9)$34*1$$5$36  !"#$_D$'$B1)9/@$!90!/.+@-!$?-)F)9G!@9)
.$/4-.$0!$7.8!9.$:4+!$;$%&
67!" #$"%&'()'*$+,&"-&../089"67"-3"93'&+:&
J23G!)90.$A=$0!$ !-)9G)$?-)*)9+.$49.$?)-Q@-R.9/)$9)1$/@R?1)**@$.88.*+.9G.$?@*!+!F.S$/@9$94R)-@*!$?49+!$9)11)$Q.*/)$
/)9+-.1!$0)1$8)-*."1!@S$A$*@1@$?49+@$!9$Q.*/!.$-@**.S$)$_$!9$Q.*/!.$.-.9/!@9)#
6!"4.-0@$.1$/@9*)"4!R)9+@$0)11)$*+-.+)"!)$-)"!@9.1!S$123G!)90.$/@9*)"4)$@++!R!$-!*41+.+!$*4!$+)R?!$0!$.++)*.$0)11)$F!*!+)$
*?)/!.1!*+!/U)$W(DX$)$?-)*+.G!@9!$0!."9@*+!/U)$W(AEX#$^@R?1)**!F.R)9+)$84@9!$"1!$*/-))9!9"$@9/@1@"!/!$W(%XS$!9$?.-+!/@1.-)$*!$
-)"!*+.$1.$8)*+$?-./+!/)$-)"!@9.1)$*4112)*+)9*!@9)$0)11@$*/-))9!9"$0)11.$/)-F!/)$4+)-!9.$W(%#C#AX#$^-!+!/!$!9F)/)$"1!$!90!/.+@-!$
-)1.+!F!$.11.$")*+!@9)$0)!$0.+!$W(5XS$.112)Y4!+T$)$.//)**@$W(&XS$)$.11.$")*+!@9)$0)1$0@1@-)$W(EXZ$123G!)90.$U.$!9Q.++!$49$8.**@$
/@9*4R@$*!.$0!$Q.-R./!$@??!@0!$/U)$0!$R@-a9.S$?4-$?-)F)0)90@$0.$.99!$49.$R@9!+@-!GG.G!@9)$/@*+.9+)$0)112!9+)9*!+T$0!$
0@1@-)$*!.$.1$0).$/U)$!9$-)"!R)$0!$-!/@F)-@#
J.$0!R)9*!@9)$0)11.$F.14+.G!@9)$*.9!+.-!.$?-)*)9+.$@++!R)$?)-Q@-R.9/)$*411.$/.?./!+T$0!$"@F)-9@$0)11.$0@R.90.S$*!.$
!9$+)-R!9!$0!$@*?)0.1!GG.G!@9)$W^AX$/U)$0!$?-)*+.G!@9!$0!$0!."9@*+!/.$?)-$!RR."!9!$W^ADX#$6!*41+.$84@9.$12.??-@?-!.+)GG.$
/U!-4-"!/.$W^EXS$/@9$49$@++!R@$4+!1!GG@$0)!$?@*+!$1)++@$0!$/U!-4-"!/.Z$12!90!/.+@-)$-)1.+!F@$.!$K-"$R)0!/!$0!R)**!$0.$-)?.-+!$/U!'
-4-"!/!$*!.$!9$-!/@F)-@$@-0!9.-!@$W^E#A#AX$/U)$!9$K.c'd@*?!+.1$W^E#A#CX$V$+-.$!$?!]$8.**!$0)11.$-)"!@9)#$K.$R!"1!@-.-)S$!9F)/)S$
124+!1!GG@$0)11.$K.c'74-")-c$?)-$!$K-"$JB3$/U!-4-"!/!$W^E#CXS$R)9+-)$V$.4R)9+.+.$+.9+!**!R@$9)11)$/@1)/!*+)/+@R!)$1.?.-@*/@'
?!/U)$W^E#EXS$0@F)$12!90!/.+@-)$V$?.**.+.$0.1$D_[$.1$<5[#$e$*/.-*.$!9F)/)$1.$?)-Q@-R.9/)$*4112.??-@?-!.+)GG.$R)0!/.$W^AEXS$
/@9$.9/@-.$+-@??!$-!/@F)-!$?)-$!$K-"$JB3$R)0!/!$W^E#DXS$?)-$!$Y4.1!$123G!)90.$R@*+-.$49.$?)-/)9+4.1)$0!$*+.90.-0$-.""!49+!$
?.-!$.1$<CS5[$$.$Q-@9+)$0!$49$F.1@-)$R)0!@$-)"!@9.1)$0!$__S&[#
e$/-!+!/@$12!90!/.+@-)$-)1.+!F@$.1$"@F)-9@$0)1$-!*/U!@$/1!9!/@$W^<X$?)-$Y4.9+@$/@9/)-9)$1.$0!QQ4*!@9)$0)"1!$.40!+$)$0)11)$
-.**)"9)$0!$R@-+.1!+T$)$R@-8!1!+TS$!9$Y4.9+@$+.1!$*+-4R)9+!$9@9$*@9@$.9/@-.$4+!1!GG.+!S$R)9+-)$V$?@*!+!F@S$!9F)/)S$12!90!/)$
0)11)$-!/U!)*+)$0!$-!*.-/!R)9+@$W^<#AX$/U)$-!*41+.$/@11@/.+@$.1$0!$*@++@$0)11.$R)0!.$-)"!@9.1)#$(4@9@$!1$?)-/@-*@$R.+)-9@'
!9Q.9+!1)$)$/@9$49$+-)90$!9$R!"1!@-.R)9+@S$?.-+!/@1.-R)9+)$?@*!+!F)$*@9@$1)$?)-Q@-R.9/)$-)1.+!F)$.11.$8.**.$?)-/)9+4.1)$0!$
?.-+!$/)*.-)!$W^_#AX$)$0!$)?!*!@+@R!)$W^_#DXS$R)9+-)$*@9@$.1+!$!$?.-+!$!90@++!$W^_#CX#
,)-$Y4.9+@$/@9/)-9)$1)$.++!F!+T$+)--!+@-!.1!S$V$84@9.$1.$")*+!@9)$0)!$/-@9!/!$-)1.+!F.R)9+)$.1$0!.8)+)$W^AA.#C#AX$R)9+-)$
V$.9/@-.$/-!+!/.$Y4)11.$0)11@$*/@R?)9*@$W^AA#.#A#AX$)$*@?-.++4++@$0)11.$?@1R@9!+)$W^AA.#E#AX#$,@*!+!F@$!9F)/)$!1$/@11)".R)9'
+@$@*?)0.1)'+)--!+@-!@$-!"4.-0@$.112!90!/.+@-)$^5.#A$,)-/)9+4.1)$-!/@F)-!$fD=$"!@-9!#$6!*41+.$.9/@-.$R@1+@$)1)F.+.$12@*?)0.'
1!GG.G!@9)$?)-$1)$?.+@1@"!)$?*!/U!.+-!/U)$W^A%XS$Q)9@R)9@$!9$1!9).$/@9$.1+-)$.-))$R)+-@?@1!+.9)$0)1$?.)*)#$e$!9+)-)**.9+)$
-!1)F.-)S$!9Q.++!S$/U)$*!.$!1$/@9*4R@$0!$776I$.9+!0)?-)**!F!$W^&#EX$/U)$Y4)11@$0!$.1+-!$.9+!0)?-)**!F!$W^&#%X$*@9@$*4?)-!@-!$.11.$
R)0!.$-)"!@9.1)$)$?-)*)9+.9@$49$+-)90$!9$/-)*/!+.#
6)1.+!F.R)9+)$.11.$*@00!*Q.G!@9)$0)"1!$4+)9+!S$?-)**@/Ug$+4++!$"1!$!90!/.+@-!$*@9@$!9$Q.*/!.$F)-0)\$!9$?.-+!/@1.-)$-!*41+.$
R@1+@$8.**.$1.$?)-/)9+4.1)$0!$.88.90@9@$0.1$?-@9+@$*@//@-*@$WK&XS$1)".+.$.11.$84@9.$*@00!*Q.G!@9)$0)!$?.G!)9+!$WK5.X#
B*+-)R.R)9+)$?@*!+!F@$12!90!/.+@-)$*411.$?)-/)9+4.1)$0!$.**)9G)$WBCXS$/U)$@++!)9)$1.$R!"1!@-)$?)-Q@-R.9/)$-)"!@9.1)\$
.9/U)$!1$+.**@$0!$!9Q@-+49!$0)!$0!?)90)9+!$WBDX$V$?@*!+!F@S$)0$)9+-.R8!$!9$R!"1!@-.R)9+@$-!*?)++@$.1$C==5#
6!"4.-0@$.11.$F.14+.G!@9)$)/@9@R!/.S$*@9@$!9$1!9).$/@9$1.$R)0!.$-)"!@9.1)$*!.$!1$/@*+@$?-@'/.?!+)$W A_XS$/U)$12)Y4!1!8-!@$
)/@9@R!/@$-)00!+4.1)$W AXS$.9/U)$*)$Y4)*+241+!R@$V$!1$-!*41+.+@$?!]$8.**@$.$1!F)11@$-)"!@9.1)S$/.-.++)-!GG.+@$0.$49$?)""!@'
-.R)9+@$-!*?)++@$.112.99@$?-)/)0)9+)$/U)$U.$?@-+.+@$123G!)90.$0.1$?.-)""!@$0!$8!1.9/!@$.$49.$?)-0!+.$0)112ASED[$9)11.$")'
*+!@9)$")9)-.1)$W A#AX$)$0)11@$=S5<[$9)11.$")*+!@9)$*.9!+.-!.$W A#CX#$h4)*+@$.*?)++@$V$*+.+@$!9`4)9G.+@$*!"9!a/.+!F.R)9+)S$
.$a9)$.99@S$0.$49$/)-+@$94R)-@$0!$-!/@F)-!$.""!49+!F!$9@9$?-)F!*+!#
J.$*?)*.$Q.-R./)4+!/.$+)--!+@-!.1)$?-@'/.?!+)$W A=X$V$*4?)-!@-)$.11.$R)0!.$-)"!@9.1)S$R)9+-)$12)Qa/!)9G.$?-)*/-!++!F.$
Q.-R./)4+!/.$W AC.X$-!*41+.$!9$1!9).$/@9$1.$R)0!.S$)0$)9+-.R8)$R@*+-.9@$49$+-)90$!9$R!"1!@-.R)9+@\$.9.1!GG.90@$!$F.-!$
*@++@!90!/.+@-!$*!$@**)-F.$492.++)9G!@9)$*4112.++!F!+T$?-)*/-!++!F.$?.-+!/@1.-R)9+)$?)-$.1/49)$/.+)"@-!)$0!$Q.-R./!$W.9+!?)-'
+)9*!F!S$!9!8!+@-!$0!$?@R?.$?-@+@9!/.$)$.9+!8!@+!/!'R./-@1!0!X$R.$9@9$?)-$.1+-)$W*+.+!9)S$*.-+.9!S$)$.9+!0)?-)**!F!X#
6!*41+.$@++!R@$12!90!/.+@-)$*4112)Qa/!)9G.$)0$)Qa/./!.$9)!$*)-F!G!$0!$?-)F)9G!@9)$*4!$14@"U!$0!$1.F@-@$W A%XS$/@9$1.$*)/@9'
0.$R!"1!@-$?)-Q@-R.9/)$-)"!@9.1)S$)$84@9@$Y4)11@$*411.$*!/4-)GG.$.1!R)9+.-)$)$*.9!+T$?4881!/.$F)+)-!9.-!.$W A<X#
<=$;$,36HB$I$'$IJ$7I7HB>3$KI$L3JMH3NIO:B
 !"#$_E$'$7!*+)R.$0!$F.14+.G!@9)$C==&$0)11234*1$A=$ I
Indicatori con la migliore performance a livello regionale 
B3 Tempi di attesa visite specialistiche 
B16.1.2 Comitato di partecipazione 
C4.3 DRG LEA medici: % standard raggiunti per tasso di ospedalizzazione 
C6.2.1 Indice di diffusione degli Audit 
C9.5 Consumo di altri antidepressivi 
D4 Valutazione dei cittadini sull’assistenza dell’attività diagnostica 
F15.4.1 Puntualità rispetto ai flussi 
F15.4.2 Qualità 
F16.1.1 Flussi informativi in ritardo 
F16.1.2 Flussi informativi con modulistica non conforme 
F16.8.1 Farmacosorveglianza-ingrossi 
 !"#$_%$'$()*+$,-./+!/)*$0)11234*1$A=$ I
.$/4-.$0!$7.8!9.$:4+!$;$<A
 !"#$_<$'$>.??.$@*?)0.1)$34*1$$A=$ I  !"#$__$'$B1)9/@$!90!/.+@-!$@*?)0.1)
 !"#$_5$'$>.??.$+)--!+@-!@$34*1$$A=$ I  !"#$_&$'$B1)9/@$!90!/.+@-!$+)--!+@-!@
 !"#$5=$'$>.??.$?-)F)9G!@9)$34*1$$A=$ I  !"#$5A$'$B1)9/@$!90!/.+@-!$?-)F)9G!@9)
<C$;$,36HB$I$'$IJ$7I7HB>3$KI$L3JMH3NIO:B
66!" #$"%&'()'*$+,&"-&../012."66"-3";*%).3
J23G!)90.$M*1$AA$0!$BR?@1!$?-)*)9+.$49@$+-.$!$R!"1!@-!$8)-*."1!$-)"!@9.1!$.9/U)$9)1$C==&#$P1!$!90!/.+@-!$*@9@$/@9/)9+-.+!$
9)11)$Q.*/)$F)-0)$*/4-@$)$F)-0)S$F!$*@9@$*@1@$E$!90!/.+@-!$!9$Q.*/!.$.-.9/!@9)$)$A$!9$Q.*/!.$-@**.#
7411.$/.?./!+T$0!$?)-*)"4!R)9+@$0)11)$*+-.+)"!)$-)"!@9.1!S$123G!)90.$U.$492@++!R.$?)-Q@-R.9/)$*4!$+)R?!$0!$.++)*.$0)11)$
?-)*+.G!@9!$0!."9@*+!/U)$W(AEXS$*411.$/@R49!/.G!@9)$)$?.-+)/!?.G!@9)$0)1$/!++.0!9@$W(A<X$)$*411.$/@?)-+4-.$F.//!9.1)$W(_XS$
!9$?.-+!/@1.-$R@0@$Y4)11.$?)-$!1$F.//!9@$>,6$W(_#AX$-.""!49")$!1$&%#E5[S$8)*+$?-./+!/)$-)"!@9.1)#$J2!90!/.+@-)$*41$/@9+-@11@$
0)1$0@1@-)$W(EX$V$!9$1!9).$/@9$1.$R)0!.$-)"!@9.1)\$*!$-!1)F.$/@R49Y4)$49$-!0@++@$0!$/@9*4R@$+)--!+@-!.1)$0!$Q.-R./!$@??!@!0!$
W(E#A#AXS$?4-$*)$/@9$49$*!"9!a/.+!F@$R!"1!@-.R)9+@$-!*?)++@$.1$C==5S$)$0!$/@9+-@$!1$?!]$)1)F.+@$/@9*4R@$+)--!+@-!.1)$0!$R@-'
a9.$W(E#A#DX$0!$+4++.$1.$-)"!@9)#$P1!$*/-))9!9"$@9/@1@"!/!$*@9@$84@9!S$/@9$0)11)$F.-!.G!@9!Z$*!$@**)-F.S$!9Q.++!S$49$9@+)F@1)$
R!"1!@-.R)9+@$0)112)*+)9*!@9)$0)11@$*/-))9!9"$R.RR@"-.a/@$W(%#A#AX$)$0)1$/@1@$-)++.1)$W(%#D#AXS$R)9+-)$*@9@$!9$?)""!@-.'
R)9+@$)*+)9*!@9)$)$.0)*!@9)$0)11.$/)-F!/)$4+)-!9.$W(%#C#A$)$(%#C#CX#
J.$0!R)9*!@9)$*.9!+.-!.$?-)*)9+.$?49+!$0!$)//)11)9G.$*@?-.++4++@$9)11.$?.-+)$+)--!+@-!.1)Z$U.99@$?)-Q@-R.9/)$@++!R.$"1!$
!90!/.+@-!$0!$!9+)"-.G!@9)$@*?)0.1)'+)--!+@-!@$W^5.XS$0!$)Qa/./!.$.**!*+)9G!.1)$0)11)$?.+@1@"!)$/-@9!/U)$W^AA.X$)$0)11)$?-)*+.'
G!@9!$0!."9@*+!/U)$W^ADX#$(4@9.$.9/U)$1.$*.14+)$R)9+.1)$W^A%XS$/U)$*!$/@11@/.$/@R)$*)/@90.$8)*+$?-./+!/)#$7!$/@9Q)-R.$49$
@++!R@$"@F)-9@$0)11.$0@R.90.$W^AXS$/@9$!1$?!]$8.**@$+.**@$0!$@*?)0.1!GG.G!@9)S$?.-!$.$AD5S_5$-!/@F)-!$?)-$A#===$-)*!0)9+!#
6!"4.-0@$."1!$!90!/.+@-!$0!$.??-@?-!.+)GG.S$*!$-!*/@9+-.$49.$/-!+!/!+T$!9$R)-!+@$.11.$?.-+)$R)0!/.$W^AEXS$R)9+-)$1.$?.-+)$
/U!-4-"!/.$W^EX$V$!9$1!9).$/@9$1.$R)0!.$-)"!@9.1)Z$*!$-!1)F.9@$9@+)F@1!$R!"1!@-.R)9+!$*!.$9)11.$?)-/)9+4.1)$0!$K-"$R)0!/!$
@-0!9.-!$0!R)**!$0.$-)?.-+!$/U!-4-"!/!$W^E#A#AXS$/U)$0!R!94!*/)$0.1$C_[$.1$A<[S$*!.$9)11.$?)-/)9+4.1)$0!$/@1)/!*+)/+@R!)$1.?.'
-@*/@?!/U)$)QQ)++4.+)$!9$K.c'74-")-c$@$-!/@F)-@$@-0!9.-!@$='A$"!@-9@$W^E#EXS$/U)$.4R)9+.$0.1$A5[$.1$D_[#
M9.$/-!+!/!+T$V$!90!F!04.8!1)$9)11.$")*+!@9)$0)1$-!*/U!@$/1!9!/@$W^<XZ$1)$-!/U!)*+)$0!$-!*.-/!R)9+@$W^<#AX$*@9@$-.00@??!.+)S$
R)9+-)$!1$*!*+)R.$0!$!9/!0)9+$-)?@-+!9"$W^<#CXS$!9$+)-R!9!$0!$0!QQ4*!@9)$0!$.40!+$)$-.**)"9)$0!$R@-+.1!+T$)$R@-8!1!+TS$-!R.9)$
?@/@$0!QQ4*@#$39/U)$!1$?)-/@-*@$R.+)-9@$!9Q.9+!1)$W^_X$U.$49.$F.14+.G!@9)$*@++@$1.$R)0!.$-)"!@9.1)Z$/!b$/U)$!9/!0)$R."'
"!@-R)9+)$*@9@$1)$Q4"U)$?)-$?.-+@$W^_#%XS$F!*+@$/U)$8)9$!1$DA[$0)11)$0@99)$F.99@$.$?.-+@-!-)$!9$@*?)0.1!$0!$.1+-)$.G!)90)#$
I9$+)-R!9!$0!$)Qa/!)9G.$@*?)0.1!)-.$*!$)F!0)9G!.$49$?49+@$0!$0)8@1)GG.$9)112!90!/)$0!$?)-Q@-R.9/)$0)11.$0)")9G.$R)0!.$?)-$
./4+!$W^C.XS$*4?)-!@-)$.11.$R)0!.$-)"!@9.1)S$R)9+-)$1.$0)")9G.$R)0!.$?-)'@?)-.+@-!.$?)-$"1!$!9+)-F)9+!$/U!-4-"!/!$?-@"-.R'
R.+!$W^DX$V$R@1+@$/@9+)94+.#
:)11.$0!R)9*!@9)$)*+)-9.S$123G!)90.$?-)*)9+.$F.1@-!$?@*!+!F!$0!$*@00!*Q.G!@9)$0)!$/!++.0!9!$*!.$*411.$R)0!/!9.$0!$8.*)$WKCX$
/U)$*411.$?)0!.+-!.$0!$1!8)-.$*/)1+.$WKAX#$,!]$/-!+!/.$12@?!9!@9)$0)"1!$4+)9+!$*41$?-@9+@$*@//@-*@$WKA=.X#
7!.$1.$?)-/)9+4.1)$0!$.**)9G)$WBCX$/U)$!1$+.**@$0!$!9Q@-+49!$0)!$0!?)90)9+!$WBDX$*@9@$9)11.$R)0!.$-)"!@9.1)S$R.$-)"!*+-.9@$
49$+-)90$!9$?)""!@-.R)9+@$-!*?)++@$.1$C==5#
K.1$?49+@$0!$F!*+.$)/@9@R!/@S$123G!)90.$@++!)9)$49.$84@9.$?)-Q@-R.9/)$*4112)Y4!1!8-!@$)/@9@R!/@$-)00!+4.1)$W AXS$!9$
?.-+!/@1.-)$9)11.$")*+!@9)$*.9!+.-!.S$)$9)1$/@*+@$*.9!+.-!@$?-@'/.?!+)$W A_XS$R!"1!@-)$0)11.$R)0!.$-)"!@9.1)#
M9$41+)-!@-)$?49+@$0!$Q@-G.$V$*!/4-.R)9+)$1.$?.-+)$Q.-R./)4+!/.S$0@F)$123G!)90.$U.$1.$R!"1!@-)$?)-Q@-R.9/)$-)"!@9.1)$
!9$Y4.9+@$.0$.??-@?-!.+)GG.$?-)*/-!++!F.$W^&X$)0$)Qa/!)9G.$?-)*/-!++!F.$W AC.XS$)$!1$*)/@90@$R!"1!@-$-!*41+.+@$?)-$1.$8.**.$
*?)*.$+)--!+@-!.1)$?-@'/.?!+)$W A=X#
.$/4-.$0!$7.8!9.$:4+!$;$<D
 !"#$5C$'$7!*+)R.$0!$F.14+.G!@9)$C==&$0)11234*1$AA$B>
Indicatori con la migliore performance a livello regionale 
A2 Mortalità per tumori 
A6.2.3 
% persone sovrappeso o obese consigliate dal medico di fare attività 
fisica 
B4.1.3 Consumo territoriale di morfina (convenzionata e diretta) 
B7.1 Copertura vaccino MPR 
C1.1 Tasso di ospedalizzazione standardizzato per 1.000 residenti 
C9.1 Consumo di inibitori di pompa protonica (Antiacidi) 
C9.3 
Sostanze ad azione sul sistema renina - angiotensina: % confezioni 
sartani 
F12a.1 % Inibitori di pompa protonica (IPP) a brevetto scaduto (Antiacidi) 
F12a.2 % Statine a brevetto scaduto 
F12a.3 % ACE inibitori non associati a brevetto scaduto (Antiipertensivi) 
F12a.5 % di SSRI a brevetto scaduto (Antidepressivi) 
F12a.6 % di derivati diidropiridinici a brevetto scaduto (Antiipertensivi) 
F12a.10 % altri antidepressivi a brevetto scaduto 
F15.1.5 
Copertura del Territorio riferita al Numero di Unità  Locali Controllate 
rispetto alle Unità Locali in Carico 
F15.4.1 Puntualità rispetto ai flussi 
F15.4.2 Qualità 
F16.1.1 Flussi informativi in ritardo 
F16.1.2 Flussi informativi con modulistica non conforme 
F16.1.3 Qualità dei dati 
F16.7.1 Check list bovini 
F16.7.3 Check list suini 
F16.8.1 Farmacosorveglianza-ingrossi 
 !"#$5D$'$()*+$,-./+!/)*$0)11234*1$AA$B>
<E$;$,36HB$I$'$IJ$7I7HB>3$KI$L3JMH3NIO:B
 !"#$5E$'$>.??.$@*?)0.1)$34*1$$AA$B>  !"#$5%$'$B1)9/@$!90!/.+@-!$@*?)0.1)
 
 !"#$5<$'$>.??.$+)--!+@-!@$34*1$$AA$B>  !"#$5_$'$B1)9/@$!90!/.+@-!$+)--!+@-!@
 !"#$55$'$>.??.$?-)F)9G!@9)$34*1$$AA$B>  !"#$5&$'$B1)9/@$!90!/.+@-!$?-)F)9G!@9)
.$/4-.$0!$7.8!9.$:4+!$;$<%
6<!" #$"%&'()'*$+,&"-&../012."6<"=&'23.3$
J23G!)90.$M*1$AC$0)11.$L)-*!1!.$?-)*)9+.$49.$84@9.$?)-Q@-R.9/)S$/@9$8)9$A<$8)*+$?-./+!/)$-)"!@9.1!S$R.$.1/49!$?49+!$
/-!+!/!S$C$!9$Q.*/!.$.-.9/!@9)$)$D$!9$Q.*/!.$-@**.S$9@9$/@9*!0)-.9@$!$1!F)11!$0!$*.14+)$0)11.$?@?@1.G!@9)#
I$-!*41+.9@$0!$@4+/@R)$0)1$+-!)99!@$C==<'C==5$*!$/@9Q)-R.9@$/-!+!/!$!9$Y4.9+@$.$R@-+.1!+T$?)-$+4R@-!$W3CX$)$?)-$R.1.++!)$
/.-0!@/!-/@1.+@-!)$W3DXS$.4R)9+.$1.$R@-+.1!+T$!9Q.9+!1)$W3AX$)$+4++@$/!b$*!$+-.04/)$!9$49$)1)F.+@$+.**@$0!$.99!$0!$F!+.$?@+)9'
G!.1R)9+)$?)-*!$W3%X#
6)1.+!F.R)9+)$.1$/@9*)"4!R)9+@$0)11)$*+-.+)"!)$-)"!@9.1!S$1.$R.""!@-$?.-+)$0)"1!$!90!/.+@-!$U.99@$49.$84@9.$?)-Q@-'
R.9/)S$/@R)$1.$/@?)-+4-.$F.//!9.1)$W(_XS$1.$")*+!@9)$0)!$0.+!$W(5XS$1.$/@R49!/.G!@9)$)$?.-+)/!?.G!@9)$0)1$/!++.0!9@$W(A<X$
)$"1!$*/-))9!9"$@9/@1@"!/!$W(%X#$74$Y4)*+!$41+!R!$*!$)F!0)9G!.$!1$*)/@90@$R!"1!@-$-!*41+.+@$*4112)*+)9*!@9)$0)11@$*/-))9!9"$0)11.$
/)-F!/)$4+)-!9.$W(%#C#AX$)$0)1$R.RR@"-.a/@$W(%#A#AXS$/U)$.4R)9+.$0.1$&=[$.1$&5[S$R)9+-)$V$.9/@-.$8.**.$12.0)*!@9)$.1$
/@1@-)++.1)$W(%#D#CXS$?4-$*)$!9$R!"1!@-.R)9+@#
I1$?-@/)**@$0)11)$0@9.G!@9!$0!$@-".9!$W(<X$Q49G!@9.$R@1+@$8)9)$W*)/@90.$8)*+$?-./+!/)$-)"!@9.1)XS$R)9+-)$V$/-!+!/@$12!90!'
/.+@-)$-)1.+!F@$.112)Y4!+T$)$.//)**@$W(&XS$!9$?.-+!/@1.-)$?)-$Y4)1$/U)$-!"4.-0.$12.//)**@$!9$4-")9G.S$/U)$V$8)9$?!]$0!QQ4*@$+-.$
!$/!++.0!9!$/@9$49$?!]$8.**@$+!+@1@$0!$*+40!@#$^!-/.$1.$")*+!@9)$0)1$0@1@-)$W(EXS$*!$-!1)F.$49$8.**@$/@9*4R@$0!$@??!@0!$W(E#A#AX$
R.$.1+@$0!$R@-a9.$W(E#A#DXS$)$!$?.G!)9+!$0)1$?-@9+@$*@//@-*@$*@9@$R)9@$*@00!*Q.++!$0!$Y4)11!$0)11)$.1+-)$.G!)90)$-!"4.-0@$.$
+.1)$")*+!@9)#
J.$0!R)9*!@9)$*.9!+.-!.$U.$@++!R)$?)-Q@-R.9/)$*4$R@1+!$!90!/.+@-!S$Y4.1!$12!90!/)$0!$?)-Q@-R.9/)$0)11.$0)")9G.$R)0!.$
W^C.XS$1.$0)")9G.$R)0!.$?-)'@?)-.+@-!.$W^DX$)$1.$Y4.1!+T$/1!9!/.$W^%XS$0@F)$123G!)90.$V$1.$R!"1!@-)$.$1!F)11@$-)"!@9.1)\$!9Q.++!S$
-)"!*+-.$1.$8)*+$?-./+!/)$*!.$*411.$?)-/)9+4.1)$0!$-!/@F)-!$-!?)+4+!$)9+-@$D=$"!@-9!$W^%#AXS$/U)$*411.$?)-/)9+4.1)$0)11)$Q-.++4-)$
0)1$Q)R@-)$@?)-.+)$)9+-@$C$"!@-9!$W^%#CXS$0@F)$-.""!49")$125DS<C[#$^-!+!/.$!9F)/)$1.$?)-/)9+4.1)$0!$F)9+!1.G!@9!$R)//.9!/U)$
9@9$!9F.*!F)$W^%#5XS$/U)$V$41+)-!@-R)9+)$/.1.+.S$0.1$CC[$.$*@1@$!1$AC[#
(4@9!$-!*41+.+!$.9/U)$-)1.+!F.R)9+)$.1$"@F)-9@$0)11.$0@R.90.$W^AX$)$.112.??-@?-!.+)GG.$/U!-4-"!/.$W^EXS$0@F)$*4112!9'
0!/.+@-)$^E#E$,)-/)9+4.1)$0!$/@1)/!*+)/+@R!)$1.?.-@*/@?!/U)$!9$K.c'74-")-c$@$-!/@F)-@$@-0!9.-!@$='A$"!@-9@$123G!)90.$-."'
"!49")$125=[S$*)/@90@$R!"1!@-$-!*41+.+@$0)11.$-)"!@9)#$,)""!@-.$!9F)/)$1.$F.14+.G!@9)$*41$?)-/@-*@$R.+)-9@'!9Q.9+!1)$W^_XS$
/U)$*!$?@*!G!@9.$!9$Q.*/!.$.-.9/!@9)S$.$/.4*.$0)112.4R)9+@$0)!$?.-+!$/)*.-)!$W^_#AXS$0)!$?.-+!$!90@++!$W^_#CX$)$0)11)$Q4"U)$
?)-$?.-+@$W^_#%X#
39/U)$!9$.R8!+@$+)--!+@-!.1)S$*!$-!*/@9+.9@$@++!R!$-!*41+.+!$!9$+)-R!9!$0!$!9+)"-.G!@9)$@*?)0.1)'+)--!+@-!@$W^5.XS$0)1$+.**@$
0!$?-)*+.G!@9!$*?)/!.1!*+!/U)$W^ADX$)$0)11.$")*+!@9)$0)11)$?.+@1@"!)$/-@9!/U)$W^AA.XS$/@9$8.**!$+.**!$0!$@*?)0.1!GG.G!@9)$?)-$
*/@R?)9*@S$0!.8)+)$)$(,^O$WY4)*+241+!R.$V$1.$8)*+$?-./+!/)X#$(4@9@$.9/U)$12!90!/.+@-)$0)11.$*.14+)$R)9+.1)$W^A%X#
I$/!++.0!9!$*!$0!/U!.-.9@$*@00!*Q.++!$0)112.**!*+)9G.$-!/)F4+.S$!9$?.-+!/@1.-)$0.!$?)0!.+-!$0!$1!8)-.$*/)1+.$WKAX$)$0.!$R)0!/!$
0!$R)0!/!9.$")9)-.1)$WKCXS$R)9+-)$*!$-!1)F.$49$.1+@$1!F)11@$0!$!9*@00!*Q.G!@9)$.1$,-@9+@$*@//@-*@$WKA=.X#
,)-$/!b$/U)$/@9/)-9)$1.$F.14+.G!@9)$!9+)-9.S$*@9@$?)""!@-.+!$*!.$1.$?)-/)9+4.1)$0!$.**)9G.$WBCX$/U)$!1$+.**@$0!$!9Q@-+49!$
WBDXS$/U)$*!$/@11@/.$!9$Q.*/!.$-@**.$0)1$8)-*."1!@S$)**)90@$.4R)9+.+@$0.1$<S_%$.1$&S=D#
6)1.+!F.R)9+)$.11.$?.-+)$)/@9@R!/.S$*!$-)"!*+-.$49.$84@9.$?)-Q@-R.9/)$*4112)Y4!1!8-!@$)/@9@R!/@$-)00!+4.1)$W AXS$!9$
?.-+!/@1.-)$9)11.$")*+!@9)$*.9!+.-!.S$)$*41$/@*+@$?-@'/.?!+)$W A_X#$J23G!)90.$U.$!1$R!"1!@-$-!*41+.+@$*4112!90!/)$0!$/@R?)9*.G!@'
9)$W AAXS$?.-!$.1$CSDC[S$"-.G!)$.11)$94R)-@*)$.++-.G!@9!$)$.11)$?@/U)$Q4"U)#$6!"4.-0@$.11.$?.-+)$Q.-R./)4+!/.S$*@9@$!9$1!9).$
/@9$1.$R)0!.$-)"!@9.1)$*!.$1.$*?)*.$Q.-R./)4+!/.$+)--!+@-!.1)$W A=XS$.9/U)$*)$!9$?)""!@-.R)9+@S$*!.$12)Qa/!)9G.$?-)*/-!++!F.$
W ACXS$R)9+-)$U.$R.-"!9!$0!$R!"1!@-.R)9+@$12.??-@?-!.+)GG.$?-)*/-!++!F.$W^&XS$/U)$.??.-)$/-!+!/.#
<<$;$,36HB$I$'$IJ$7I7HB>3$KI$L3JMH3NIO:B
 !"#$&=$'$7!*+)R.$0!$F.14+.G!@9)$C==&$0)11234*1$AC$LI
Indicatori con la migliore performance a livello regionale 
A6.1.2 % persone sedentarie consigliate dal medico di fare attività fisica 
A6.3.1 % binge e fuori pasto 
C11a.3.1 Tasso ospedalizzazione BPCO per 100.000 residenti (50-74 anni) 
C5.1 % Ricoveri ripetuti entro 30 giorni 
C5.2 % fratture femore operate entro 2 gg (Patto per la Salute 2010) 
C7.3 % di episiotomia depurato (NTSV) 
C13.2.2 Tasso di prestazioni RM std per 1000 residenti 
D2 Valutazione dei cittadini sull’assistenza della medicina generale 
F11 Indice di compensazione 
F15.4.1 Puntualità rispetto ai flussi 
F15.4.2 Qualità 
F16.1.1 Flussi informativi in ritardo 
F16.1.2 Flussi informativi con modulistica non conforme 
F16.3.1 Campioni eseguiti per i piani PNAA e PNR 
F16.8.1 Farmacosorveglianza-ingrossi 
F16.8.2 Farmacosorveglianza-farmacie 
 !"#$&A$'$()*+$,-./+!/)*$0)11234*1$AC$LI
.$/4-.$0!$7.8!9.$:4+!$;$<_
 !"#$&C$'$>.??.$@*?)0.1)$34*1$$AC$LI  !"#$&D$'$B1)9/@$!90!/.+@-!$@*?)0.1)
 !"#$&E$'$>.??.$+)--!+@-!@$34*1$AC$LI  !"#$&%$'$B1)9/@$!90!/.+@-!$+)--!+@-!@
 !"#$&<$'$>.??.$?-)F)9G!@9)$34*1$AC$LI  !"#$&_$'$B1)9/@$!90!/.+@-!$?-)F)9G!@9)
<5$;$,36HB$I$'$IJ$7I7HB>3$KI$L3JMH3NIO:B
6>!" #$"%&'()'*$+,&"-&../0:3&+-$"?2%&-$.3&')@A+3B&'235$'3$"C32$+$
J.$?)-Q@-R.9/)$0)1123G!)90.$O*?)0.1!)-@'M9!F)-*!+.-!.$.??.-)$R@1+@$84@9.$)$/@9Q)-R.$!1$+-)90$0!$R!"1!@-.R)9+@$"!T$
)F!0)9G!.+@$1@$*/@-*@$.99@#
,)-$Y4.9+@$-!"4.-0.$!1$/@9*)"4!R)9+@$0)11)$*+-.+)"!)$-)"!@9.1!S$123G!)90.$@++!)9)$1.$8)*+$?-./+!/)$-)"!@9.1)$*411)$.++-.'
G!@9!$)i+-.-)"!@9.1!$W(AC#C#A#AX#$7!$-!1)F.$49$@++!R@$-!*41+.+@$*4$)Y4!+T$)0$.//)**@$W(&X$)$84@9)$?)-Q@-R.9/)$*4!$+)R?!$0!$
.++)*.$0)11)$F!*!+)$*?)/!.1!*+!/U)$W(DX$)$?-)*+.G!@9!$0!."9@*+!/U)$W(AEXS$*411)$0@9.G!@9!$0!$@-".9!$W(<X$)$*411.$R@8!1!+T$W(ACX#$
6!R.9)$49$?49+@$0!$0)8@1)GG.$12!90!/.+@-)$(5S$-)1.+!F@$.11.$P)*+!@9)$0)!$0.+!#
6!*?)++@$.11.$F.14+.G!@9)$*@/!@'*.9!+.-!.S$*!$)F!0)9G!.$49$84@9$R!"1!@-.R)9+@$0)11.$0)")9G.$?-)'@?)-.+@-!.$?)-$"1!$!9+)-'
F)9+!$/U!-4-"!/!$?-@"-.RR.+!$W^DX#$J2.??-@?-!.+)GG.$/U!-4-"!/.$W^EX$-)"!*+-.$9)1$/@R?1)**@$49.$84@9.$?)-Q@-R.9/)$!9$?.-'
+!/@1.-)$*411.$?)-/)9+4.1)$0!$K6P$R)0!/!$0.$-)?.-+!$/U!-4-"!/!$W^E#AX$)$*411.$?)-/)9+4.1)$0!$/@1)/!*+)/+@R!)$1.?.-@*/@?!/U)$
)QQ)++4.+)$!9$0.c'*4-")-c$@$-!/@F)-@$@-0!9.-!@$='A$"!@-9@$W^E#EXS$*)88)9)$!9$1!)F)$/.1@$-!*?)++@$.1$C==5#$J.$?)-/)9+4.1)$0!$
*+.90.-0$-.""!49+!$?)-$!$JB3$/U!-4-"!/!$!90!F!04.+!$0.11.$KP6$C%CjC==<$W^E#CX$!9F)/)$-!*41+.$)**)-)$49$?49+@$0!$0)8@1)GG.S$
!9$1!9).$/@9$!1$0.+@$0)11@$*/@-*@$.99@#$6)1.+!F.R)9+)$.11.$Y4.1!+T$/1!9!/.$W^%X$*!$-)"!*+-.$49$-!*41+.+@$/@R?1)**!F@$!9$1!9).$
/@9$1.$R)0!.$-)"!@9.1)S$/@9$-!*41+.+!$)+)-@")9)!$.$*)/@90.$0)!$*@++@!90!/.+@-!$0!$/4!$V$/@R?@*+@Z$1.$?)-/)9+4.1)$0!$?.G!)9+!$
*@++@?@*+!$.$F)9+!1.G!@9)$R)//.9!/.$9@9$!9F.*!F.$W^%#5X$.0$)*)R?!@$/@9*)"4)$1.$R!"1!@-)$?)-Q@-R.9/)$-)"!@9.1)#$?)-$Y4.9+@$
-!"4.-0.$!1$-!*/U!@$/1!9!/@$W^<X$!$-!*41+.+!$*@9@$*/.-*!S$/@9$-!Q)-!R)9+@$.11@$*F!14??@$0)1$*!*+)R.$0!$I9/!0)9+$6)?@-+!9"$?)-$!1$
1!F)11@$0!$0!QQ4*!@9)$0)"1!$.40!+$)$0)11)$-.**)"9)$0!$R@-+.1!+T$)$R@-8!1!+T#$6!R.9)$/-!+!/@$)$/@9$+-)90$!9$?)""!@-.R)9+@$12!9'
0!/.+@-)$^_$-)1.+!F@$.1$,)-/@-*@$>.+)-9@$I9Q.9+!1)S$!9$?.-+!/@1.-)$?)-$1.$?)-/)9+4.1)$0!$?.-+!$/)*.-)!$W^_#AX$)$1.$?)-/)9+4.1)$
0!$)?!*!@+@R!)$W^_#DXS$/U)$-!*41+.9@$1)$?!]$)1)F.+)$!9$H@*/.9.#
:)11.$0!R)9*!@9)$)*+)-9.S$123G!)90.$-).1!GG.$!1$R!"1!@-$-!*41+.+@$-)"!@9.1)$*4112!90!/.+@-)$KDS$-)1.+!F@$.11.$F.14+.G!@9)$
0)!$/!++.0!9!$*4112.**!*+)9G.$.R841.+@-!.1)#$J.$?)-/)9+4.1)$0!$.88.90@9@$0)!$?.G!)9+!$0)1$,-@9+@$7@//@-*@$WK&X$!9F)/)$/@9'
+!94.$.0$)**)-)$+-.$1)$?!]$.1+)$0)11.$-)"!@9)#
6)1.+!F.R)9+)$.11.$F.14+.G!@9)$!9+)-9.$123G!)90.$@++!)9)$49$84@9$-!*41+.+@$)$R!"1!@-.$-!*?)++@$.1$C==5$1.$?)-Q@-R.9/)$
*41$+.**@$0!$.**)9G.$WBCXS$R)9+-)$*!$/@9Q)-R.$/@R)$49$?49+@$0!$0)8@1)GG.$!1$+.**@$0!$!9Q@-+49!$WBDX#
J.$F.14+.G!@9)$)/@9@R!/.$V$R)9@$84@9.$0!$Y4)11.$0!$.1+-)$.G!)90)Z$123G!)90.$U.$49.$?)-0!+.$0)1$'CS_=[$9)112)Y4!1!8-!@$
)/@9@R!/@$")9)-.1)$W A#AX$R)9+-)$9)1$C==5$)-.$*@*+.9G!.1R)9+)$!9$?.-)""!@\$ 12)Y4!1!8-!@$)/@9@R!/@$0)11.$*@1.$")*+!@9)$
*.9!+.-!.$W A#CX$V$1)"")-R)9+)$!9$.++!F@S$?.-!$.11@$=S&_[#
.$/4-.$0!$7.8!9.$:4+!$;$<&
 !"#$&5$'$7!*+)R.$0!$F.14+.G!@9)$C==&$0)1123OM$,!*.9.
Indicatori con la migliore performance a livello regionale 
B12.2.2.1 % di attrazioni extra regione 
C5.8 % di pazienti sottoposti a ventilazione meccanica non invasiva 
D3 Valutazione dei cittadini sull’assistenza dell’attività ambulatoriale 
 !"#$&&$'$()*+$,-./+!/)*$0)1123OM$,!*.9.
 !"#$A==$'$>.??.$3OM$,!*.9.  !"#$A=A$'$B1)9/@$!90!/.+@-!$3OM
_=$;$,36HB$I$'$IJ$7I7HB>3$KI$L3JMH3NIO:B
6D!" #$"%&'()'*$+,&"-&../0:3&+-$"?2%&-$.3&')@A+3B&'235$'3$"8&+&2&
J23G!)90.$O*?)0.1!)-@'M9!F)-*!+.-!.$7)9)*)$?-)*)9+.$49.$84@9.$?)-Q@-R.9/)$"1@8.1)$)$!9$9)++@$R!"1!@-.R)9+@$-!*?)++@$
.112.99@$?.**.+@Z$R.9+!)9)$!1$A==[$0)11)$F!*!+)$*?)/!.1!*+!/U)$)-@".+)$)9+-@$A%$"!@-9!$W(DX$/U)$/@R)$9)1$C==5$-.??-)*)9+.$
49.$8)*+$?-./+!/)$?)-$12.G!)90.#$6!R.9)$84@9@S$.9/U)$*)$!9$0!R!94G!@9)S$12!90!/.+@-)$?)-$1)$0@9.G!@9!$0!$@-".9!$W(<#AX\$
@++!)9)$!$R!"1!@-!$-!*41+.+!$9)1$94@F@$!90!/.+@-)S$?)-$Y4)*+2.99@$9@9$0!$F.14+.G!@9)S$-)1.+!F@$.11)$9@9$/@9Q@-R!+T$0)1$?1.*R.$
/@9Q)-!+@$.112!904*+-!.$W(<#C#AX#$^@R)$9)1$C==5$123G!)90.$7)9)*)$/@9Q)-R.$!1$?!]$)1)F.+@$?)*@$R)0!@$?)-$!$K6P$/U!-4-"!/!$
W(AA#A#CXS$1.$R.""!@-$?)-/)9+4.1)$0!$K6P$.0$.1+.$/@R?1)**!+T$*)R?-)$?)-$12.++!F!+T$/U!-4-"!/.$Q-.$1)$3G!)90)$O*?)0.1!)-@'
M9!F)-*!+.-!)#$O++!R.$.9/U)$1.$?)-/)9+4.1)$0!$.++-.G!@9!$)i+-.-)"!@9.1!$?)-$!$K-"$.0$.1+.$/@R?1)**!+T$W(AC#C#C#CX#
J.$0!R)9*!@9)$*.9!+.-!.$?-)*)9+.$R.""!@-!$/-!+!/!+T$-!*?)++@$.11)$.1+-)$0!R)9*!@9!S$+4++.F!.$*!$-)"!*+-.$49$84@9$R!"1!@-.'
R)9+@$?)-$.1/49!$!90!/.+@-!#$6!R.9)$/-!+!/.$1.$?)-Q@-R.9/)$-)1.+!F.$.112)Qa/!)9G.$0!$-!/@F)-@S$*!.$?)-$/!b$/U)$/@9/)-9)$1.$
0)")9G.$R)0!.$W^C.XS$?!]$)1)F.+.$0)1$-)*+@$0)11.$-)"!@9)S$/U)$1.$0)")9G.$R)0!.$?-)@?)-.+@-!.$?)-$1)$.++!F!+T$/U!-4-"!/U)$
?-@"-.RR.+)$W^DXS$9@9@*+.9+)$*!$-!1)F!$49$84@9$R!"1!@-.R)9+@$0.112.99@$?-)/)0)9+)#$7!$-)"!*+-.9@$?-@81)R.+!/U)$.9/U)$9)'
"1!$!90!/.+@-!$-)1.+!F!$.112.??-@?-!.+)GG.$/U!-4-"!/.$W^EX$)$9)1$?)-/@-*@$R.+)-9@$!9Q.9+!1)$W^_XS$/U)$?-)*)9+.$.9/@-.$492)1)'
F.+.$?)-/)9+4.1)$*!.$0!$?.-+!$/)*.-)!$W^_#AX$/U)$0!$?.-+!$!90@++!$Q.-R./@1@"!/.R)9+)$W^_#CX#$O++!R.$)$!9$R!"1!@-.R)9+@$1.$
?)-Q@-R.9/)$-)1.+!F.$.11.$?)-/)9+4.1)$0!$-!/@F)-!$-!?)+4+!$)9+-@$D=$"!@-9!$?)-$1.$*+)**.$>K^$W^%#AXS$!9$?.-+!/@1.-)$?)-$Y4.9+@$
-!"4.-0.$!$-!/@F)-!$R)0!/!#$I9$R!"1!@-.R)9+@$.9/U)$1.$?)-/)9+4.1)$0!$Q-.++4-)$0)1$Q)R@-)$@?)-.+)$)9+-@$C$"!@-9!$W^%#CX$.9'
/U)$*)$/@9$49.$?)-Q@-R.9/)$.9/@-.$*/.-*.S$)$1.$?)-/)9+4.1)$0!$F)9+!1.G!@9!$R)//.9!/U)$9@9$!9F.*!F)$W^%#5XS$9@9@*+.9+)$"1!$
.R?!$R.-"!9!$0!$R!"1!@-.R)9+@$.9/@-.$?-)*)9+!#$:@+)F@1)$!1$R!"1!@-.R)9+@$0)112!90!/.+@-)$0!$@**)-F.G!@9)$0)11.$R@-+.1!+T$
!9+-.@*?)0.1!)-.$?)-$!9Q.-+@$W^%#EX#$I9$?)""!@-.R)9+@S$!9F)/)S$12!90!/.+@-)$^<$6!*/U!@$/1!9!/@#
J.$F.14+.G!@9)$)*+)-9.$?-)*)9+.$!$?49+!$*41$8)-*."1!@$/@9/)9+-.+!$*411)$Q.*/)$84@9.$)$@++!R.S$Q.++.$)//)G!@9)$?)-$12!9'
0!/.+@-)$KA=.$J!F)11@$0!$!9*@00!*Q.G!@9)$0)"1!$4+)9+!$0)1$,-@9+@$7@//@-*@$*411.$Y4.1!+T$$0)112.**!*+)9G.$-!/)F4+.#$O++!R.$1.$
?)-/)9+4.1)$0!$.88.90@9!$0.1$,-@9+@$7@//@-*@$WK&X$/@9$49$/@9*!0)-)F@1)$R!"1!@-.R)9+@$-!*?)++@$.1$C==5#
O++!R.$)$!9$R!"1!@-.R)9+@$1.$?)-Q@-R.9/)$0)11.$?)-/)9+4.1)$0!$.**)9G.$WBCXS$!9$/.1@$.9/U)$!1$+.**@$0!$!9Q@-+49!$WBDX#
6!"4.-0@$.11.$*!+4.G!@9)$)/@9@R!/.S$12.G!)90.$U.$!1$R!"1!@-$-!*41+.+@$-)"!@9.1)$!9$+)-R!9!$0!$)Y4!1!8-!@$)/@9@R!/@$-)0'
0!+4.1)$W AXZ$!9$?.-+!/@1.-)$V$!9$)Y4!1!8-!@$9)11.$")*+!@9)$)/@9@R!/.$")9)-.1)$W A#AX$)$.00!-!++4-.$!9$.++!F@$0)1$DS_A[$9)11.$
")*+!@9)$*.9!+.-!.$W A#CXS$/@9$49$+-)90$!9$/-)*/!+.#
.$/4-.$0!$7.8!9.$:4+!$;$_A
 !"#$A=C$'$7!*+)R.$0!$F.14+.G!@9)$C==&$0)1120)1123OM$7)9)*)
Indicatori con la migliore performance a livello regionale 
B3 Tempi di attesa visite specialistiche 
F1.2 Equilibrio economico sanitario  
 !"#$A=D$'$()*+$,-./+!/)*$0)1120)1123OM$7)9)*)
 !"#$A=E$'$>.??.$3OM$7)9)*)  !"#$A=%$'$B1)9/@$!90!/.+@-!$3OM
_C$;$,36HB$I$'$IJ$7I7HB>3$KI$L3JMH3NIO:B
6E!" #$"%&'()'*$+,&"-&../0:3&+-$"?2%&-$.3&')@A+3B&'235$'3$"-3"F$'&GG3
J23G!)90.$O*?)0.1!)-@'M9!F)-*!+.-!.$0!$^.-)""!$/@9*)"4)$49.$?)-Q@-R.9/)$9)1$/@R?1)**@$.88.*+.9G.$?@*!+!F.$R.$/@9$
R.-"!9!$0!$R!"1!@-.R)9+@#
6!*?)++@$.1$/@9*)"4!R)9+@$0)11)$*+-.+)"!)$-)"!@9.1!S$9)112!90!/.+@-)$(E$12.G!)90.$-.""!49")$1.$8)*+$?-./+!/)$.$1!F)11@$-)'
"!@9.1)$*411.$")*+!@9)$0)1$0@1@-)$?)-/)?!+.$0.!$?.G!)9+!$0)1$,-@9+@$7@//@-*@$W(E#C#AX#$O++!R.$.9/U)$1.$?)-Q@-R.9/)$-)1.+!F.$
.!$+)R?!$0!$.++)*.$?)-$?-)*+.G!@9!$0!$0!."9@*+!/.$W(AEXS$R)9+-)$-!*41+.$49$)1)R)9+@$0!$Q@-+)$/-!+!/!+T$12!90!/.+@-)$(5S$-)1.+!F@$
.11.$")*+!@9)$0)!$0.+!#
:)11.$F.14+.G!@9)$*@/!@'*.9!+.-!.$-!*41+.9@$R!"1!@-.8!1!$"1!$!90!/.+@-!$*4112)Qa/!)9G.S$Y4.1!$12!90!/)$0!$?)-Q@-R.9/)$0)11.$
0)")9G.$R)0!.$?)-$./4+!$W^C.X#$6!"4.-0@$.1123??-@?-!.+)GG.$/U!-4-"!/.$W^EX$)R)-"@9@$Q@-+!$/-!+!/!+T$-)1.+!F)$.11.$?)-/)9'
+4.1)$0!$*+.90.-0$-.""!49+!$?)-$!$JB3$/U!-4-"!/!$!90!F!04.+!$0.11.$KP6$C%CjC==<$W^E#CX$)$.11.$?)-/)9+4.1)$0!$/@1)/!*+)/+@R!)$
1.?.-@*/@?!/U)$)QQ)++4.+)$!9$K.c'74-")-c$)$-!/@F)-@$@-0!9.-!@$='A$"!@-9@$W^E#EX#$6!"4.-0@$.11.$Y4.1!+T$/1!9!/.S$*411.$?)-'
/)9+4.1)$0!$Q-.++4-)$0)1$Q)R@-)$@?)-.+)$)9+-@$C$"!@-9!$W^%#CX$!1$0.+@$9@9$R!"1!@-.$-!*?)++@$.11@$*/@-*@$.99@$)$*!$/@9Q)-R.$
R@1+@$/-!+!/@$!9$492.-).$/@R49Y4)$@"")++@$0!$.R?!.$-)F!*!@9)$@-".9!GG.+!F.#7411.$-!?.-.G!@9)$0)11.$F.1F@1.$R!+-.1)$W^%#_X$
123G!)90.$/@9*)"4)$1.$R!"1!@-)$?)-Q@-R.9/)$.$1!F)11@$-)"!@9.1)#$:)112.R8!+@$0)"1!$!90!/.+@-!$*41$-!*/U!@$/1!9!/@$W^<X$!$-!*41+.+!$
*@9@$*/.-*!S$/@9$-!Q)-!R)9+@$.11@$*F!14??@$0)1$*!*+)R.$0!$!9/!0)9+$-)?@-+!9"S$?)-$!1$8.**@$1!F)11@$0!$0!QQ4*!@9)$0)"1!$.40!+$)$
0)11)$-.**)"9)$0!$R@-+.1!+T$)$R@-8!1!+T#
6!"4.-0@$.11.$0!R)9*!@9)$)*+)-9.S$1.$F.14+.G!@9)$0)"1!$4+)9+!$0)1$,-@9+@$7@//@-*@$WK5X$@++!)9)$-!*41+.+!$R@1+@$?@*!+!F!$)$
12.G!)90.$-).1!GG.$1.$R!"1!@-)$?)-Q@-R.9/)$-)"!@9.1)$*411.$?-)*.$!9$/.-!/@$0)1$0@1@-)#
,)-$Y4.9+@$-!"4.-0.$1.$F.14+.G!@9)$!9+)-9.$*!.$!1$+.**@$0!$.**)9G.$WBCX$/U)$!1$1!F)11@$0!$!9Q@-+49!$0)!$0!?)90)9+!$WBDX$*!$
/@9a"4-.9@$/@R)$?49+!$0!$0)8@1)GG.#
I9$+)-R!9!$0!$F.14+.G!@9)$0!$)Qa/!)9G.$@?)-.+!F.$)$0!9.R!/.$)/@9@R!/@'a9.9G!.-!.S$123G!)90.$*!$/@9a"4-.$!9$)Y4!1!8-!@$
)/@9@R!/@$W AXS$.9/U)$*)$!9$?)""!@-.R)9+@$-!*?)++@$.112.99@$C==5S$!9$?.-+!/@1.-$R@0@$9)11.$")*+!@9)$*.9!+.-!.$W A#CX#
.$/4-.$0!$7.8!9.$:4+!$;$_D
 !"#$A=<$'$7!*+)R.$0!$F.14+.G!@9)$C==&$0)1120)1123OM$^.-)""!
Indicatori con la migliore performance a livello regionale 
B3 Tempi di attesa visite specialistiche 
B4.2.1 Soddisfazione degli utenti del pronto soccorso sulla gestione del dolore 
C5.7 % di riparazione della valvola mitrale 
 !"#$A=_$'$()*+$,-./+!/)*$0)1120)1123OM$^.-)""!
 !"#$A=5$'$>.??.$3OM$^.-)""!  !"#$A=&$'$B1)9/@$!90!/.+@-!$3OM
_E$;$,36HB$I$'$IJ$7I7HB>3$KI$L3JMH3NIO:B
6H!" #$"%&'()'*$+,&"-&../0:3&+-$"?2%&-$.3&')@A+3B&'235$'3$"I&J&'
J2.G!)90.$O*?)0.1!)-@'M9!F)-*!+.-!.$>)c)-S$!9$Y4.9+@$@*?)0.1)$?)0!.+-!/@$0!$-!Q)-!R)9+@$-)"!@9.1)S$?-)*)9+.$0)11)$?)/4'
1!.-!+T$*?)/!a/U)$!9$-)1.G!@9)$.11.$Q.*/!.$0!$)+T$0)"1!$4+)9+!$.$/4!$*!$-!F@1")S$?)-$Y4)*+@$R@+!F@$R@1+!$0)"1!$!90!/.+@-!$?-)*)9'
+.+!$*41$*!*+)R.$0!$F.14+.G!@9)$F.99@$1)++!$.11.$14/)$0!$Y4)*+.$*?)/!a/!+T#
J.$?)-Q@-R.9/)$.9/U)$9)1$C==&$-!*41+.$/@R?1)**!F.R)9+)$R@1+@$?@*!+!F.$9)11.$R.""!@-$?.-+)$0)"1!$!90!/.+@-!Z$*@1@$04)$
*@9@$!9$Q.*/!.$-@**.$)$49@$!9$Q.*/!.$.-.9/!@9)#
O++!R@$!1$F.1@-)$0)11.$?)-/)9+4.1)$0!$.++-.G!@9!$)i+-.$-)"!@9)$?)-$K6P$.0$.1+.$/@R?1)**!+.2$W(AC#C#C#CXS$/U)$-.??-)*)9+.$
49.$8)*+$?-./+!/)$.$1!F)11@$-)"!@9.1)#$K.$)F!0)9G!.-)$.9/U)$!1$84@9$?@*!G!@9.R)9+@$0)112!90!/.+@-)$(A<$^@R49!/.G!@9)$)$
?.-+)/!?.G!@9)$0)1$/!++.0!9@S$/U)$-.??-)*)9+.F.$49.$0)11)$R.""!@-!$/-!+!/!+T$9)112.99@$?.**.+@\$-!*41+.$)**)-)$!9$Q.*/!.$-@**.S$
!9F)/)S$1.$+)R?)*+!F!+T$0!$+-.*R!**!@9)$0)!$0.+!$.1$7!*+)R.$I9Q@-R.+!F@$W(5#AX#
,)-$Y4.9+@$-!"4.-0.$1.$0!R)9*!@9)$*.9!+.-!.S$V$@++!R.$1.$?)-Q@-R.9/)$?)-$)9+-.R8!$"1!$!90!/.+@-!$0!$)Qa/!)9G.$W^C.S$^DX#$
:)112!90!/.+@-)$0!$.??-@?-!.+)GG.$/U!-4-"!/.$,)-/)9+4.1)$K6P$R)0!/!$0!R)**!$0.$-)?.-+!$/U!-4-"!/!Z$0.c'U@*?!+.1$W^E#A#CXS$*!$
@**)-F.$49$9@+)F@1)$?)""!@-.R)9+@$/U)S$0.$.9.1!*!$.G!)90.1)S$V$)R)-*@$)**)-)$1)".+@$.$49$?-@81)R.$0!$/@0!a/.$0)!$-)?.-+!$
0.$?.-+)$0)1123G!)90.$)$9@9$.$49$-).1)$?)""!@-.R)9+@$0)112.??-@?-!.+)GG.$0)1$-!/@F)-@#$I9$-).1)$?)""!@-.R)9+@S$!9F)/)S$1.$
?)-Q@-R.9/)$0)112!90!/.+@-)$^<$6!*/U!@$/1!9!/@S$/U)$?.**.$0.11.$Q.*/!.$F)-0)$.11.$"!.11.S$)$12!90!/.+@-)$^%$0!$Y4.1!+T$/1!9!/.$
/@9$1.$?)-/)9+4.1)$0!$-!/@F)-!$-!?)+4+!$)9+-@$D=$"!@-9!$W^%#AX$/U)$?-)*)9+.$F.1@-!$.9/@-.$)1)F.+!#
6!"4.-0@$.11.$*@00!*Q.G!@9)$*41$?-@9+@$*@//@-*@$WK5.XS$"1!$4+)9+!$)*?-!R@9@$1.$R!"1!@-)$F.14+.G!@9)$0)11.$H@*/.9.S$84@9@$
.9/U)$!1$+.**@$0!$.88.90@9!$0.1$?-@9+@$*@//@-*@$WK&X$/U)$?-)*)9+.$49$/@9*!0)-)F@1)$R!"1!@-.R)9+@$-!*?)++@$.1$C==5$?.**.90@$
0.1$E[$.1$C[#
J.$?)-/)9+4.1)$0!$.**)9G.$WBCXS$"!T$@++!R.S$V$!9$R!"1!@-.R)9+@S$)$.9/U)$?)-$!1$+.**@$0!$!9Q@-+49!$WBDX$*4$-)"!*+-.$49.$
9@+)F@1)$0!R!94G!@9)$0)!$F.1@-!#
I9$?)""!@-.R)9+@$!$04)$*@++@'!90!/.+@-!$-)1.+!F!$.112)Y4!1!8-!@$)/@9@R!/@$-)00!+4.1)$W AXS$9@9@*+.9+)$1.$?)-Q@-R.9/)$*!$
R.9+)9".$*4$84@9!$1!F)11!#
h4.90@$*.-T$0!*?@9!8!1)$49$/@9Q-@9+@$/@9$.1+-)$-).1+T$?)0!.+-!/U)$0!$-!1)F.9G.$9.G!@9.1)S$!9$?.-+!/@1.-)$12I*+!+4+@$P.*1!9!$
0!$P)9@F.$)$123G!)90.$O*?)0.1!)-.$O#I#6#>$;$7.9+2399.$0!$H@-!9@S$*.-T$?@**!8!1)$.F)-)$49$8)9/UR.-k!9"$?!]$*!"9!a/.+!F@$)$*4$
!90!/.+@-!$*?)/!a/!$?)-$+.1)$+!?@1@"!)$0!$@*?)0.1!#
.$/4-.$0!$7.8!9.$:4+!$;$_%
 !"#$AA=$'$7!*+)R.$0!$F.14+.G!@9)$C==&$0)1120)1123OM$>)c)-
Indicatori con la migliore performance a livello regionale 
B12.2.2.2 % di attrazioni extra regione per DRG ad alta complessita' 
D8a Valutazione degli utenti sui servizi del pronto soccorso 
D10a Insoddisfazione degli utenti sui servizi del pronto soccorso 
 !"#$%%%$&$'()*$+,-.*!.()$/(001/(001234$5(6(,
 !"#$%%7$&$5-88-$234$5(6(,  !"#$%%9$&$:0(;.<$!;/!.-*<,!$234
 
=>$?$+2@A:$B$&$BC$DBDA:52$EB$F2C4A2GB3H:
 !"# $%#&'()*(+%,-'#.'//%#0*,.%12*,'#3"#4*,%56'(2*
B0$I(,)-"0!<$/(00-$ <;/-J!<;($K#$5<;-)*(,!<$8,()(;*-L$,!)8(**<$-00($-0*,($-J!(;/(L$M;$;MN(,<$!;O(,!<,($/!$!;/!.-*<,!L$!;$
PM-;*<$<)8(/-0($/!$*(,J<$0!Q(00<$)8(.!-0!JJ-*<$)M00($8-*<0<"!($.-,/!<0<"!.R($($.-,/!<.R!,M,"!.R(L$)!-$8(,$-/M0*!$.R($8(/!-&
*,!.<S;(<;-*-0(#$+(,$01!/(;*!T.-J!<;($/!$!;/!.-*<,!$)8(.!T.!$8(,$PM()*-$)*,M**M,-$U$!;$.<,)<$M;$-88,<O<;/!N(;*<$.R($,(;/-$
.<;*<$/(00($)M($8(.M0!-,!*V#
B$8<.R!$!;/!.-*<,!$N<;!*<,-*!$8,()(;*-;<$M;-$8(,O<,N-;.($.<N80())!Q-N(;*($N<0*<$IM<;-L$;())M;$!;/!.-*<,($U$!;$O-).!-$
,<))-$<$-,-;.!<;(#$C-$*(N8()*!Q!*V$/!$*,-)N!))!<;($/(!$/-*!$-0$D!)*(N-$B;O<,N-*!Q<$W'X#%Y$,-88,()(;*-$M;-$I()*$8,-.*!.($-$
0!Q(00<$,("!<;-0(L$!;<0*,($0-$ <;/-J!<;($,-""!M;"($!$,!)M0*-*!$8!Z$(0(Q-*!$!;$*(,N!;!$/!$.<N80())!*V$/(00-$.-)!)*!.-$W'%%Y$($!;$
8-,*!.<0-,$N</<$;(00-$8(,.(;*M-0($/!$E@K$.R!,M,"!.!$-/$-0*-$.<N80())!*V#
C-$8(,.(;*M-0($/!$E@K$N(/!.!$/!N())!$/-$,(8-,*!$.R!,M,"!.!$W[\#%YL$.-0.<0-*-$8(,$!$,(8-,*!$8(/!-*,!.!$($8(,$"0!$-/M0*!L$
,-""!M;"($!$N!"0!<,!$Q-0<,!$-$0!Q(00<$,("!<;-0($)!-$8(,$PM-;*<$,!"M-,/-$!$,!.<Q(,!$<,/!;-,!$W[\#%#%Y$.R($!$E-6&]<)8!*-0$W[\#%#7Y#$
3**!N<$-;.R($01!;/!.-*<,($,(0-*!Q<$-00-$8(,.(;*M-0($/!$,!.<Q(,!$,!8(*M*!$(;*,<$9^$"!<,;!$W[_#%Y`$!;$8-,*!.<0-,($8(,$!$,!.<Q(,!$
N(/!.!$,-""!M;"($!0$Q-0<,($8!Z$I-))<$-$0!Q(00<$,("!<;-0(L$8,()(;*-;/<$M;$;<*(Q<0($N!"0!<,-N(;*<$,!)8(**<$-001-;;<$8-))-*<#
B;$O<,*($/!N!;MJ!<;($-;.R($0-$8(,.(;*M-0($/!$-))(;J-$W:7Y$.R($,-""!M;"($M;1<**!N-$8(,O<,N-;.(L$N(;*,($ !0$*-))<$/!$
!;O<,*M;!$/(!$/!8(;/(;*!$W:9YL$;<;<)*-;*($!0$Q-0<,($!;$.,().!*-L$,-88,()(;*-$0-$I()*$8,-.*!.($8(,$0-$,("!<;(#
-$.M,-$/!$D-I!;-$HM*!$?$==
 !"#$%%\$&$D!)*(N-$/!$Q-0M*-J!<;($7^^a$/(001/(001234$ <;/#$5<;-)*(,!<
Indicatori con la migliore performance a livello regionale 
B8.1 Tempestività di trasmissione dei dati al Sistema Informativo Regionale 
C4.1.1 % DRG medici dimessi da reparti chirurgici: ricoveri ordinari 
C4.1.2 % DRG medici dimessi da reparti chirurgici: day-hospital 
E3 Tasso infortuni 
 !"#$%%_$&$'()*$+,-.*!.()$/(001/(001234$ <;/#$5<;-)*(,!<
 !"#$%%>$&$5-88-$234$ <;/#$5<;-)*(,!<  !"#$%%=$&$:0(;.<$!;/!.-*<,!$234